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Administrative Coordinator

Overview:

15 lightyears is looking for an Administrative Coordinator to join our team to support new home field inspections. The Coordinator’s prime responsibility will be logistics, scheduling field technicians, administrative duties, and customer service. Coordinators should have excellent customer service, problem solving and decision making skills. On the job training will be provided.

Job Type: Full-Time

Location: 15 lightyears corporate office located in Longwood, FL

Work Schedule: Monday through Friday 8am to 5pm. Potential for overtime is available.

Compensation and Benefits:

• $20+/hour based on experience
• Employee Health insurance - Employer contributes 90%
• Dental & Vision Insurance 
• FREE $25K Employer Paid Life Insurance Policy
• Retirement Plan - Employer matches 3%
• Paid Vacation & Holidays
• Paid Sick Leave

Responsibilities Include:

• Work with Field Supervisor and Construction Site Superintendents to maintain a daily service schedule and dispatch technicians in a timely and efficient manner to maximize productivity. 
• Debrief technicians before and after shifts, and if needed after each call to maintain proper reports and flow of work.
• Answer company phone, email and direct inquiries to the proper staff member.
• Receive and respond to email inquiries or job related reqCuests and respond in a timely fashion to keep customers updated of work status. 
• Maintain Customer Job Scheduling Portal (ie. SupplyPro, JPS, IHMS) to ensure jobs are selected as accepted and completed in a timely fashion.
• Accurately enter and maintain customers, jobs and dispatches within our BuildOps software program.
• Collecting and organizing required paperwork, and test results for billing.
• Maintain a clean work area and technician accountable to quality work areas as well.

Qualifications:

• 2+ years with strong Administrative skillset
• Excellent verbal and written communication skills and ability to interact with customers, partners, and other crew members via phone and email.
• Strong multi-tasking, organization and record-keeping skills.
• Excellent problem solving.
• Proficiency with Microsoft office, Google Suite, mobile apps, and tablets.
• Excellent phone etiquette.
• Directional knowledge and familiarity of Greater Orlando Area

* Please note that this position description is subject to change and may not be inclusive of all potential duties, responsibilities and expectations of the Administrative Coordinator position.