3rd Street Youth Center & Clinic is a community-based organization located in Bayview Hunters Point, San Francisco, dedicated to the health and development of youth aged 12–24. We provide integrated services—including medical and behavioral health care, transitional age youth (TAY) housing, and workforce development—to meet the complex needs of young people navigating systems, trauma, and transition. Our vision is to eliminate youth homelessness and health disparities by building power and opportunity in the communities we serve.

The Director of Housing – Residential Program is a senior leader responsible for the strategic and operational oversight of 3rd Street’s 24/7 residential housing portfolio, which includes the TAY Navigation Center (“The Nav”) and 3900 Housing for justice-involved youth. This position ensures the delivery of high-quality, trauma-informed, and developmentally appropriate residential services that align with best practices and agency's mission. The Director will manage site leadership, guide continuous improvement, lead external and internal partnerships, and serve as a key liaison to funders and systems-level stakeholders.

As a counterpart to the Director of Housing and in close collaboration with the Clinical Director of Behavioral Health – Residential Programs, the Director of Housing – Residential Programs will play a critical role in maintaining program excellence, operational rigor, and youth-centered outcomes. This position requires a visionary yet hands-on leader who can operate independently, think strategically, and manage day-to-day operations in a fast-paced, high-accountability environment.

Duties & Key Responsibilities

The following is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Director of Housing – Residential Programs. Duties, responsibilities, and activities may change, or new ones may be assigned as needed.

Strategic and Operational Leadership

• Provide executive-level oversight of all residential housing operations, ensuring alignment with organizational goals, values, and standards of excellence.
• Serve as the agency’s subject matter expert on congregate and transitional housing models for TAY, driving innovation and adaptation based on emerging best practices.
• Partner closely with the Director of Housing and Clinical Director of Behavioral Health – Residential Programs to ensure integrated, holistic, and coordinated care across the housing continuum.
• Represent 3rd Street in public forums, funder meetings, community partnerships, and system-wide planning efforts related to TAY housing and residential care.

Program Oversight and Compliance

• Oversee the implementation and fidelity of residential program models at the Nav and 3900, ensuring services are trauma-informed, harm-reduction-based, culturally responsive, and youth-driven.
• Maintain strong systems for compliance with all licensing, safety, documentation, and contractual requirements from city, state, and federal funders.
• Ensure residential programs meet performance targets related to housing retention, stabilization, service engagement, and youth outcomes.
• Develop and lead CQI (Continuous Quality Improvement) processes that drive program learning, accountability, and excellence.

Staff Supervision and Culture-Building

• Directly supervise the Director of Residential Programs and Residential Program Managers at the Nav and 3900 Housing, providing strategic coaching, accountability, and professional development.
• Foster a culture of excellence, collaboration, and mutual respect across multi-shift, multidisciplinary residential teams.
• Collaborate with the Clinical Director of Behavioral Health – Residential on staff training, case reviews, and crisis response protocols.
• Ensure consistent communication, support, and supervision practices across all hours and levels of residential operations.

Fiscal Stewardship and Resource Management

• Manage program contracts, including leading contract negotiations, meeting reporting requirements, and ensuring compliance and adherence to all relevant policies and procedures
• Work with program leadership and finance staff to develop and monitor budgets to ensure they are within budgetary constraints
• Work with development staff to identify and seek additional funding for organizing work, including participation in gathering data for reports, grant writing, and identification of potential donors
• Foster strong relationships with the City and other funders; act as a liaison between the program and funders
• Responsible for assuring the maintenance of records and other administrative requirements of all programs. 
• Responsible for ensuring compliance with documentation and charting requirements for all funding streams. 
• Responsible for ensuring contract compliance with all funders, including grant management, presentations, and reports. 
• Leads the development of new programs and services, including grant writing, presentations, and more. 
• Leads the annual budget planning process. 

Cross-Functional and External Partnerships

• Build and maintain collaborative relationships with community-based organizations, referral sources, housing developers, government agencies, and public systems (e.g., HSH, Probation, Behavioral Health).
• Represent residential programs in agency-wide initiatives, strategic planning, and cross-departmental projects.
• Collaborate with Development staff on funding proposals, reporting, and storytelling that advance the visibility and sustainability of residential programs.

Qualifications

Required:

• Bachelor’s Degree (or higher) in related field (i.e., Social Work, Public Administration, etc.) or comparable work experience
• Minimum of 5 years of experience in a management/leadership position in housing, human services, or relevant fields
• Demonstrated experience managing 24/7 housing or congregate care programs, preferably for youth or vulnerable populations.
• Expertise in program design, implementation, and continuous improvement.
• Knowledge of trauma-informed care, housing-first models, and the developmental needs of TAY.
• Exceptional leadership, communication, and organizational skills.
• Ability to manage complex stakeholder relationships with diplomacy and strategic acumen.
• Strong fiscal management and contract compliance experience.
• Demonstrated commitment to racial equity, social justice, and youth empowerment.

Preferred:

• Master’s degree in public administration, social work, nonprofit management, or related field.
• Experience working in or alongside city departments such as SF HSH, DPH, or Juvenile Probation.
• Bilingual in Spanish or another language spoken by local youth and families.

Work Environment and Requirements

This is a full-time, exempt position.
The primary worksite is located in the Bayview/Hunters Point neighborhood of San Francisco, with regular travel between residential sites.
This position works in-person at least 4 days/week and requires occasional evening and weekend availability and participation in an on-call rotation.
Valid California driver’s license, reliable transportation, and current auto insurance required.

Compensation and Benefits

Salary: The starting annual salary ranges from $120,000 to $150,000, depending on experience and qualifications.
Benefits: Comprehensive package including medical, dental, vision, generous PTO (vacation, sick, holidays), 403b retirement plan, professional development opportunities, and more.

EEOC Statement

3rd Street is an Equal Opportunity Employer. We actively seek diversity in our workforce and encourage all qualified applicants—regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, age, disability, or other protected status—to apply. Pursuant to the San Francisco Fair Chance Ordinance, we welcome qualified applicants with arrest and conviction records.