3rd Street Youth Center & Clinic is a community-based agency providing youth in the Bayview Hunters Point with medical and behavioral health services that encourage them to make decisions that support their health, safety, and development. 3rd Street Youth Center & Clinic also manages a number of successful Transitional Age Youth (TAY) housing stabilization programs and one of the city’s few Youth Access Points.

The Youth Access Point Program Manager will oversee the operations of 3rd Street Youth Center & Clinic's YAP & SFSU RRH Programs.

3rd Street Youth Center & Clinic operates one of San Francisco’s Youth Access Points at our drop-in sites in Bayview and Hunter’s Point. The Youth Access Point serves as the frontline to San Francisco’s Homeless Response System, where Transitional Aged Youth (ages 18–24) can access Coordinated Entry services. These services include Problem Solving, housing assessments, referrals to emergency and long-term housing programs, and connections to supportive services designed to help youth achieve housing stability.

The Housing Program Manager is responsible for the delivery of effective, impactful housing services for young adults. Duties include direct supervision and oversight of  Youth Access Point (YAP) and SFSU staff and operations; service planning and implementation; program and resource development and management; and personnel management including hiring, evaluation, coaching, and training. 

The Youth Access Point Program Manager collects outcomes data and provides management reports as required; and leads significant program projects or efforts as assigned. In partnership with the Assistant Director of Housing, the Housing Program Manager represents the agency and program with funders, governmental agencies, and community providers. The Youth Access Point Program Manager collaborates closely with other service providers within and outside the agency, and may deliver direct care services, including case management/care coordination, crisis intervention, and mental health rehabilitation services.

Duties & Responsibilities: 

The following is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Housing Program Manager. Duties, responsibilities, and activities may change, or new ones may be assigned as needed. 

Duties & Responsibilities:

Professional Development & Self-Leadership

• Embodies trauma-informed leadership principles: manages relationships, workload, and organizational change while maintaining personal health; demonstrates self-awareness and emotional regulation; remains reflective in complex situations; motivates through relational approaches
• Participates in supervision meetings, quality improvement activities, agency committees, peer reviews, and trainings
• Demonstrates cultural responsiveness by working with the "whole person" in a welcoming, inclusive, respectful manner that embodies cultural humility
• Seeks continuous skill improvement and uses performance evaluations and feedback for growth

Professional Ethics & Compliance

• Maintains healthy interpersonal boundaries and adheres to all agency and industry ethical standards including abuse reporting and participant confidentiality
• Ensures compliance with all agency and program policies including Boundary Code of Ethics, Core Competencies, Code of Conduct, False Claims, HIPAA, HUD, Fair Housing, Employee Handbook, and county, state, and federal regulations

Leadership & Team Development

• Provides programmatic supervision and leadership consistent with core values: participant/family-centered, individualized, culturally responsive, strength-based, complexity capable, trauma-informed, and needs-driven practice
• Assumes responsibility for daily operations and strategic direction of the program
• Recruits, hires, coaches, supervises, trains, and evaluates program staff; develops staff competence in required interventions and skills
• Fosters effective teamwork, motivates others, celebrates successes, manages change, and engages in collaborative decision-making
• Coordinates, identifies, and delivers initial and ongoing trainings for program, participant, and staff needs
• Provides on-call training and back-up support/consultation
• Engages in and values professional development of staff

Community Relations

• Cultivates external relationships and represents the organization in the community, providing training and outreach to community partners
• Builds collaborative relationships with funders, regulators, families, community members, and stakeholders
• Serves as liaison with community service providers to ensure effective outreach and responsiveness
• Attends oversight meetings and collaborates with Social Services, Probation, HUD, City of San Francisco staff, county behavioral health staff, and other relevant agencies
• Works closely with other young adult-serving agencies to maintain relationships and ensure quality of care

Direct Service Delivery

• Provides direct services to participants as needed including assessment, mental health services, case management/care coordination, and participant/family team meeting facilitation
• Delivers services with awareness of developmental milestones of children, youth, or young adults, especially those impacted by trauma
• Utilizes de-escalation techniques including attention to triggers/stressors, motivational interviewing, reflective listening, empathetic responses, calm demeanor, and appropriate verbal/non-verbal communication
• Responds to participant/family or outside provider complaints and suggestions per agency policy

• Provides on-call services; may collaborate with Campus Coordinator regarding on-call duties

Compliance, Documentation & Reporting

• Ensures supervisees meet all service documentation standards and administrative/service delivery goals per contractual guidelines and internal policies
• Regular QA of data entries to ensure alignment with finance department and funders
• Evaluates and improves QA processes in collaboration with Assistant Director of Housing
• Reviews and co-signs service plans, progress notes, and reports written by supervisees as needed
• Completes timely performance evaluations
• Utilizes technology (HMIS, Google Suite, Adobe, etc) effectively for documentation and reporting
• Prepares all program and fiscal reports for funders, regulatory agencies, Board, and others

Planning & Program Management

• Establishes quality assurance mechanisms including documentation standards, practice standards, and regulatory compliance
• Develops, implements, and ensures compliance with program standards for data, outreach, intake, exits, staff service delivery/workload, CalAIM, HUD, and other best practices
• Develops policies and procedures as needed
• Organizes, plans, prioritizes, and executes program projects or improvements

Resource Management

• Ensures program attains fiscal and contract outcomes
• In collaboration with Assistant Director of Housing supports with budget management
• Interfaces with Support Services departments (IT, Facilities, Training, Data, Quality Assurance) to manage facilities, technology, and equipment

Communication & Collaboration

• Communicates clearly and effectively, verbally and in writing, with co-workers, supervisors, supervisees, and participants
• Comprehends, follows, and conveys instructions clearly
• Intentionally considers mode, timing, frequency, method, context, and amount of information shared
• Serves on agency committees/workgroups and implements agency projects as assigned
• Builds positive, respectful relationships

About you:

• Bachelor's Degree in social work, psychology, counseling, or related human services field, or equivalent work experience
• Experience with program target population and program modality
• One or more years of supervisory or program manager experience
• Demonstrated cultural responsiveness in working with diverse households and communities
• Demonstrated ability to utilize trauma-informed de-escalation techniques as part of crisis intervention strategy
• Demonstrated ability to assess, triage, plan, organize work, and respond effectively to crises
• Experience in behavioral management, crisis management, and family/individual/group counseling
• Extensive experience developing, supervising, evaluating, and modifying individualized behavioral health interventions and case management plans to meet participant needs and promote long-term housing stability.
• Demonstrated usage of strength-based, culturally competent approach to supervision, participant care, and program management
• Understanding of developmental milestones of children, youth, or young adults
• Experience with evidence-based practices relevant to the population
• Current CA Driver's License (or ability to obtain within 10 days after hire) with clean driving record
• Access to dependable transportation and personal car insurance
• Basic computer and keyboarding competence with Google and Microsoft Office Suite
• Ability to occasionally travel for trainings and meetings

General info: 

• This position is a salaried, exempt and full-time role.
• This position is located at Housing Office in the Bayview/Hunter’s Point neighborhood in San Francisco.
• This position reports to the Assistant Director of Housing.

Compensation and benefits:

• This position has an annual salary of $75,000. 
• We offer a comprehensive benefits package, including health, dental, vision, 403b, generous time off (vacation, sick, and holidays), and more! 

3rd Street is an Equal Opportunity Employer (EOE).  Qualified applicants are considered for employment without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified candidates with arrest and conviction records.