3rd Street Youth Center & Clinic is a community-based agency providing youth in the Bayview Hunters Point with medical and behavioral health services that encourage them to make decisions that support their health, safety, and development. 3rd Street Youth Center & Clinic also manages a number of successful Transitional Age Youth (TAY) housing stabilization programs and one of the city’s few Youth Access Points.

The Housing Program Manager will oversee the operations of 3rd Street Youth Center & Clinic's Rising Up & HomePoint Programs.

Rising Up is a public/private partnership launched by Mayor London Breed in support of the broader city-wide goal of reducing homelessness for youth ages 18-25 by 50% by 2023, ultimately assuring that homelessness for young people is rare, brief, and one-time.

The Housing Program Manager is responsible for the delivery of effective, impactful housing services for young adults. Duties include direct supervision and oversight of Rising Up and HomePoint staff and operations; service planning and implementation; program and resource development and management; and personnel management including hiring, evaluation, coaching, and training. 

The Housing Program Manager collects outcomes data and provides management reports as required; and leads significant program projects or efforts as assigned. In partnership with the Assistant Director of Housing, the Housing Program Manager represents the agency and program with funders, governmental agencies, and community providers. The Housing Program Manager collaborates closely with other service providers within and outside the agency, and may deliver direct care services, including case management/care coordination, crisis intervention, and mental health rehabilitation services.

Duties & Responsibilities: 

The following is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Housing Program Manager. Duties, responsibilities, and activities may change, or new ones may be assigned as needed. 

Developing Professionally/Leading Oneself 

• Participates in individual and group supervision meetings, quality improvement activities, agency committees, peer reviews, and trainings as assigned.
• Demonstrates cultural responsiveness by working with the "whole person;" being welcoming, inclusive and respectful; embodies cultural humility; and appreciates diversity. 
• Seeks opportunities to improve skills, knowledge, and abilities. 
• Uses performance evaluations and feedback to improve performance. 
• Embodies trauma-informed leadership principles: Manages work relationships, workload, and organizational change, maintains health; is self-aware and regulates emotions to be present for and responsive to others; is reflective and thoughtful when faced with complex, uncertain or ambiguous situations; motivates through relational rather than authority-based approaches. 

Behaving Professionally and Ethically

• Maintains excellent and healthy interpersonal boundaries and adheres to all agency and industry ethical and practice standards including abuse reporting and maintenance of participant confidentiality. 
• Adheres to all agency and program policies including Boundary Code of Ethics, Core Competencies, Code of Conduct, False Claims, Health Insurance Portability and Accountability Act (HIPAA), HUD, Fair Housing, Employee Handbook and county, state and federal regulations. 

Leading and Developing Others

• Guides services and provides programmatic supervision and leadership to program team based on a genuine belief in and in a manner consistent with FF core values of participant/family-centered, individualized, culturally responsive, strength-based, complexity capable, trauma-informed, and needs-driven practice. Encourages staff commitment to these core values. 
• Assumes responsibility for every aspect of the daily operations and strategic direction of the program. • Ensures regulatory (agency, local, state, and federal) compliance in all aspects of services, service documentation and service record management, including Fair Housing and HUD regulations. 
• Fosters effective teamwork 
• Motivates others, celebrates successes, and manages change 
• Engages in collaborative decision-making. 
• Supports program staff adherence to policy and procedures. 
• Cultivates external relationships and effectively represents FF in the community, providing training and/or outreach to community partners as needed. 
• Coordinates and/or delivers initial and ongoing trainings in relevant practices for program, participant, and staff learning needs. 
• Recruits, hires, coaches, develops, supervises, trains and evaluates program staff. 
• Develops and ensures competence of staff to interventions being used, required skills to partner with participants and families, and skills to identify participant/family natural supports and link them to needed community resources. 
• Provides on-call training and back-up support/consultation for staff on call. 

Providing Services 

• Provides direct services to participants as needed (i.e., as part of program model, when a supervisee is out, or during a crisis or vacancy) including assessment, mental health services, case management/care coordination, participant/family team meeting facilitation, etc., as outlined in the Clinician Registered/Licensed job description and in keeping with scope of practice. 
• Provides on-call services; may collaborate with Campus Coordinator regarding on-call duties. 
• Delivers services with an awareness and integration of the developmental milestones of children, youth, or young adults, including those impacted by trauma. 
• Utilizes de-escalation techniques, including but not limited to: attentiveness to potential triggers/stressors and early indicators of distress; motivational interviewing; reflective listening; providing responses that rely on engagement and empathy; modeling composure through use of calm voice and neutral facial expressions; remaining self-aware of verbal and non-verbal communication, demonstrated ability to adjust verbal and non-verbal communication, prompting for use of known coping skills; etc., to defuse distress and ensure safety in a manner that aligns with the trauma informed care model. 
• Responds to participant/family or outside provider complaints and suggestions in accordance with agency policy. 

Documenting 

• Ensures supervisees meet all service documentation standards, adhering to all administrative and service delivery goals. 
• Reviews and, when necessary, co-signs service plans, progress notes, and/or reports written by supervisees, in accordance with agency policy. 
• Ensures timely completion of performance evaluations. 
• Utilizes technology (i.e., Electronic Health Record, timekeeping system), effectively to complete documentation including collection and reporting of program activities and employee time and attendance reporting. 
• Prepares all program, clinical, and fiscal reports for submission to the funder(s), regulatory agencies, Board  or others. 

Planning and Organizing 

• Establishes mechanisms to assure the quality of the program including documentation, standards of practice, and compliance with external regulatory agencies and funders. 
• Develops, implements, and ensures compliance with program standards including but not limited to outreach, intake, discharge, staff service delivery/workload, Medi-Cal, HUD, and other best practice standards 
• Develops policies/procedures as needed. 
• Assumes responsibility for every aspect of the daily operations and establishes and enacts the strategic direction of the program. 
• Organizes, plans, prioritizes, and executes program projects or improvements in order to achieve desired results. 
• Provides operational status updates at board meeting and collaborates with board members on establishing and implementing the project's strategic direction. 

Managing Resources 

• Ensures program attains fiscal and contract outcomes. 
• Develops and manages budgets; manages costs, revenues, and staff resources. 
• Interfaces effectively with Support Services departments (IT, Facilities, Training, Data, Quality Assurance, etc.) to manage facilities, technology, and equipment. 

Working with Others

• Acts as agency emissary to build collaborative relationships with funders, regulators, families, community meeting members, and other stakeholders. 
• Serves on agency committees/workgroups or implements agency projects as assigned. 
• Acts as a liaison with community service providers in assuring that the program conducts effective outreach and remains responsive to the community's needs without compromise to program intent. 
• Facilitates meetings as needed with other agencies. 
• Builds positive relationships and is respectful of others 
• Works closely with other young adult-serving agencies to build and maintain relationships and to ensure quality of care with mutual participants. 
• Attends oversight meetings and works collaboratively with Social Services, Probation, HUD, City of San Francisco staff, county behavioral health staff, and/or other relevant governmental or partner agencies. 
• Communicates clearly and effectively, verbally and in writing, with co-workers, supervisors, supervisees, and participants. 
• Comprehends, follows, and clearly conveys instructions to others. 
• Intentionally considers the mode, timing, frequency, method, context, and amount of information to offer to others.

About you:

• Bachelor’s Degree, preferably in social work, psychology, counseling, or related human services field, or equivalent work experience. Master’s degree preferred. 
• Demonstrated cultural responsiveness in working with diverse families and communities.
• Demonstrated ability to utilize de-escalation techniques that align with the trauma informed care model as part of intervention strategy for working with participants in crisis who are responding to triggers/stressors and/or demonstrating early indicators of distress.
• One or more years of residential experience.
• Demonstrated ability to assess, triage, plan, and organize work and respond effectively to crises.
• Experience in using strong behavioral, crisis management and family/individual/group counseling skills.
• Experience with or knowledge of designing, supervising, monitoring, changing, and discontinuing individualized behavioral health interventions.
• Demonstrated usage of a strength-based, culturally competent approach to supervision, participant care, and program management.
• Demonstrated understanding of the developmental milestones of children, youth, or young adults to provide care, treatment, and services.
• Experience with evidence-based practices relevant to the population.
• One or more years post-college experience with program target population; at least one year experience with program modality.
• One or more years of supervisory or program manager experience.
• Must have access to dependable transportation available and personal car insurance, unless using an agency vehicle. 
• Clean driving record, current CA Driver's License or ability to obtain within 10 days after hire.
• Basic computer and keyboarding competence with the ability to use Microsoft Office Suite.
• Must be able to occasionally travel for trainings, meetings, etc, if required. 
• Must be licensed and have the ability and skill to drive a vehicle

General info: 

• This position is a salaried, exempt and full-time role.
• This position is located in our Housing Office in the Bayview/Hunter’s Point neighborhood in San Francisco.
• This position reports to the Assistant Director of Housing.

Compensation and benefits:

• This position has an annual salary of $75,000. 
• We offer a comprehensive benefits package, including health, dental, vision, 403b, generous time off (vacation, sick, and holidays), and more! 

3rd Street is an Equal Opportunity Employer (EOE).  Qualified applicants are considered for employment without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified candidates with arrest and conviction records.