About AA Medical

AA Medical is a provider of sustainable solutions to both the new and resale medical device equipment markets. AA Medical was founded in 2012 to help doctors and surgeons around the world access high quality pre-owned medical equipment at an affordable price. We are proud to consistently connect the world with life sustaining medical equipment and are constantly working towards even more growth.

AA Medical offers a variety of benefits to ensure that our employees feel supported and valued. Here’s a summary of what we offer:

-Unlimited PTO for exempt employees, so you can take the time you need to recharge and enjoy life outside of work.
-9 observed holidays to spend time with loved ones and celebrate important occasions.
-Medical coverage with HSA and PPO options, so you can choose the plan that works best for you.
-FSA and HSA accounts, as well as dependent care FSA, to help you save on healthcare and dependent care expenses.
-Discounts on pet insurance to keep your furry friends healthy.
-Delta Dental and Delta Vision insurance offerings.
-Short term and long term disability coverage through Principal, to provide financial protection in case of unexpected events.
-EAP (employee assistance program) through Principal, to provide confidential support and resources for personal and work-related challenges.
-4% 401(k) company match

About the role

The Quality Control Associate is responsible for ensuring the integrity and functionality of medical equipment in AA Medical’s refurbished medical device warehouse. This role involves establishing and maintaining standard operating procedures, conducting detailed inspections, functionality tests, and inventory adjustments to ensure compliance with AA Medical’s quality standards and standard operating procedures. The position is integral to maintaining operational efficiency and delivering high-quality products to customers.  Please note, this role is an on-site position based in Mokena, Illinois.

What you'll do

• Maintain, demonstrate understanding and ensure compliance with all company SOPs, train and correct team members as needed on any identified deviations and follow all health and safety guidelines. 

• Conduct random quality checks (inspect, perform critical functionality test and evaluate) on medical equipment identified as either functional, broken/damaged, or repaired to ensure compliance with quality standards and specifications in line with established equipment testing and repair procedures. 

• Ensure compliance with quality control procedures, work instructions and collaborate with relevant stakeholders and cross-functional teams to investigate and resolve product quality-related issues, customer complaint and non-conformities and provide corrective and preventive (CAPA) actions. 

• Conduct random quality checks in partnership with the equipment testing team on customers returned medical equipment, identify issues and areas of improvement in the RMA process. 

• Conduct periodic quality checks of the warehouse processes to ensure that core activities are being performed as expected (Receiving, Sorting, Testing, Inventory, Picking, Packing and Shipping), and report any identified issues to the Quality Director and the Warehouse Manager. 

• Conduct workplace safety inspections, identify potential hazards and complete the hazards register, evaluate personal protective equipment needs, investigate incidents, accidents and all safety-related issues and provide CAPA actions. 

• Conduct safety initiative programs, monitor compliance with all safety-related, regulatory and corporate compliance training and ensure adequate training record maintenance via the company learning management system. 

• Perform data analysis and reporting to track identified quality metrics and key performance indicators – provide weekly RMA report, monthly RMA defective reasons report and all other identified quality trend metrics to the Quality Director for review. 

• Engage in the maintenance and implementation of the Quality Management System process including internal and external quality audits and maintain accurate and up-to-date audit records and reports.  

• Maintain open communication with all departments and teams, including acquisitions, testing, inventory management, sales and shipping to ensure smooth operations.  

• Carry out all other job-related tasks as assigned by the Quality Director.   

Qualifications

Education and Skill Requirements:

• Bachelor's degree in engineering, Life Sciences, or related field (advanced degree preferred). 

• Minimum of 2 years of experience in quality management, preferably in the regulated device sector and familiarity with industry specific quality standards and regulations. 

• Ability to analyze data and generate comprehensive reports including the use of Microsoft Excel.  

• Experience with ISO certification, drafting and implementing SOPs and quality documents 

• Proven track record in conducting and leading audits and exposure to root cause analysis and corrective action processes. 

• Strong writing and time management skills, good verbal and written communication skills, with the ability to interact effectively with internal teams, suppliers, and regulatory bodies. 

• High level of accuracy and attention to detail in managing quality systems and documentation. 

Bonus Skills:

• Previous experience in a quality control role, preferably in a warehouse or medical equipment setting.  

• Use Power BI and be familiar with inventory management software, learning management systems, and enterprise resource planning, such as NetSuite.   

• Strong attention to detail and ability to follow complex procedures.  

• Basic knowledge of medical devices and equipment is preferred.  

• Ability to lift up to 50 lbs and operate forklifts or other warehouse machinery (certification preferred).   

 Schedule: Monday to Friday  

Pay Range: $20-$25