Quality Control Associate

About AA Medical

AA Medical is a provider of sustainable solutions to both the new and resale medical device equipment markets. AA Medical was founded in 2012 to help doctors and surgeons around the world access high quality pre-owned medical equipment at an affordable price. We are proud to consistently connect the world with life sustaining medical equipment and are constantly working towards even more growth.

AA Medical offers a variety of benefits to ensure that our employees feel supported and valued. Here’s a summary of what we offer:

-Unlimited PTO for exempt employees, so you can take the time you need to recharge and enjoy life outside of work.
-4 paid mental health days to prioritize your mental wellness.
-9 observed holidays to spend time with loved ones and celebrate important occasions.
-Medical coverage with HSA and PPO options, so you can choose the plan that works best for you.
-FSA and HSA accounts, as well as dependent care FSA, to help you save on healthcare and dependent care expenses.
-Discounts on pet insurance to keep your furry friends healthy.
-Delta Dental and Delta Vision insurance offerings.
-Short term and long term disability coverage through Principal, to provide financial protection in case of unexpected events.
-EAP (employee assistance program) through Principal, to provide confidential support and resources for personal and work-related challenges.
-Pet friendly office in Mokena, to make your furry friends feel welcome and at home.
-4% 401(k) company match

About the role


The Quality Control Associate is responsible for ensuring the integrity and functionality of medical equipment in AA Medical’s refurbished medical device warehouse. This role involves establishing and maintaining standard operating procedures, conducting detailed inspections, functionality tests, and inventory adjustments to ensure compliance with AA Medical’s quality standards and standard operating procedures. The position is integral to maintaining operational efficiency and delivering high-quality products to customers. 


What you'll do

  • Maintain and demonstrate understanding of the warehouse SOP, follow the established equipment testing procedures checklist, train and correct team members as needed on any identified deviations from the SOP.
  • Conduct quality inspections on all medical equipment visually identified as broken/damaged by the receiving/sorting teams and follow the applicable and relevant provisions of the workflow process.
  • Conduct regular and random quality inspections (visual, physical, potential hazards, safety features and perform critical functionality testing) on medical equipment's classified as functional by the testing team, update NetSuite and provide reports as applicable.  
  • Collaborate with relevant stakeholders and conduct checks (visual, physical, potential hazards, safety features and perform critical functionality testing) on all medical equipment classified as broken to determine applicable options (Sell As Is, Repair, Keep For Parts or Quarantine), update NetSuite and provide reports as applicable. 
  • Collaborate with the repair team and conduct quality checks on repaired medical equipment to ensure it meets AA Medical inventory requirements, update NetSuite and provide reports as applicable. 
  • Collaborate with finance on broken and irreparable products for inventory adjustment approval to either sell as is, keep for parts or quarantine in line with the inventory quarantine procedure.
  • Conduct periodic quality checks on the warehouse management system to ensure that core functionalities perform as expected (Receiving, Picking, Packing, Shipping, Inventorying etc), ensure data accuracy and identify potential issues. 
  • Collaborate with finance and the inventory teams to assign new costs based on repair cost incurred, adjust to working parts and update NetSuite as applicable or quarantine outcomes. 
  • Use appropriate personal protective equipment (PPE) and follow all health and safety guidelines as outlined in AA Medical’s Warehouse SOPs and the Workplace Health and Safety SOP. 
  • Conduct quality checks on all customers returned medical equipment, identify issues and areas of improvements on the RMA process, and provide report to the Quality Director on findings.
  • Monitor and track key performance indicators based on the identified KPI group, provide monthly, quarterly and yearly reports.  
  • Identify root cause of quality issues, provide reports on reasons for deviations and recommend improvements and corrective actions to forestall recurrence
  • Ensure timely and effective follow up on all identified quality issues and participate in identifying opportunities to improve the quality control process. 
  • Maintain open communication with warehouse teams, including acquisitions, testing, and inventory management, to ensure smooth operations. 
  • Carry out all other job-related tasks as assigned by the Quality Director. 
  • Assist with the maintenance and implementation of the Quality Management System process including internal and external quality audits. 

Qualifications

Education and Skill Requirements:

Bachelor’s degree in engineering, Life Sciences, or related field (advanced degree preferred).

Minimum of 2 years of experience in quality management, preferably in regulated device sector.

Experience with ISO certifications and process.

Proven track record in conducting and leading audits.

Experience with drafting SOPs.

Good analytical skills with exposure to root cause analysis and corrective action processes.

Strong verbal and written communication skills, with the ability to interact effectively with internal teams, suppliers, and regulatory bodies.

High level of accuracy and attention to detail in managing quality systems and documentation.


Bonus Skills:

Previous experience in a quality control role, preferably in a warehouse or medical equipment setting.

Familiarity with inventory management software such as NetSuite.

Strong attention to detail and ability to follow complex procedures.

Basic knowledge of medical devices and equipment is preferred.




The pay range for this role is:

18 - 25 USD per hour (AA Medical Headquarters)

Operations

Mokena, IL

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