At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we’re proud of where we’ve been and even more excited about where we’re going.

We’re seeking a Vice President of Customer Success to join our leadership team. This high-impact role will collaborate across Sales, Product, Support, and Marketing to shape the overall customer experience and ensure our platform delivers exceptional value to employers of all sizes. You’ll lead a talented Customer Success organization focused on advocacy, retention, adoption, and expansion, driving measurable outcomes and inspiring customer success across AbsenceSoft.

What you'll do

• Define and execute a customer-first strategy that drives long-term value, satisfaction, and retention across a diverse customer base.
• Lead, mentor, and develop a growing Customer Success team, building a scalable structure that supports SMBs through large enterprises.
• Partner cross-functionally with Sales, Marketing, Product, and Engineering to align on customer needs, influence product development, and drive account expansion.
• Oversee customer onboarding and adoption to ensure seamless transitions from Sales to Success and maximize ROI for every customer.
• Develop and implement strategies to reduce churn, increase retention, and identify growth opportunities within existing accounts.
• Establish and track KPIs to measure customer health and team performance, reporting regularly to executive leadership.
• Champion the voice of the customer across the organization, fostering a culture of advocacy and proactive engagement.
• Participate in a highly compliant environment while helping maintain company controls and security within your role.
• Assist in maintaining applicable organizational security and compliance controls within your department, role, and your team’s roles.
• Perform other duties as required or assigned.

What you'll bring

• 10+ years of experience in Customer Success, Account Management, or similar leadership roles within B2B SaaS.
• 5+ years of experience in the HR technology ecosystem (HRIS, payroll, or leave tech).
• Proven success scaling high-performing teams and driving retention and expansion strategies.
• Strong leadership, communication, and executive presentation skills.
• Data-driven decision-making approach with strong analytical capabilities.
• Collaborative mindset with the ability to influence across functions.
• (Preferred) Experience in HR tech, compliance-driven SaaS, or familiarity with SDLC.
• (Preferred) Advanced degree such as an MBA or master’s in Business, HR, or related field.

Why join us

At AbsenceSoft, we LEAD with our values:

Lead with Innovation - We create meaningful change through intelligence, focus and passion.  We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving.

Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions.

Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement.

Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger.

We offer:

• Impact that matters. You’ll do work that shapes the future of the modern workplace
• Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best.
• Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.
• Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too.
• Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.
• Belonging and balance. We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.
• Compensation Transparency. Compensation range for this position is $200k - $240k annually, dependong on experience and location.

We’re committed to building a team as diverse as the customers we serve. If your experience doesn’t align perfectly with every qualification, we still encourage you to apply – you might be exactly what we’re looking for. If this sounds like a fit, apply today, we’d love to meet you!

#LI-DNI