At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we’re proud of where we’ve been and even more excited about where we’re going.

We’re seeking a proactive and customer-focused IT Support Technician to join our growing team. In this role, you’ll ensure smooth IT operations across the organization, providing front-line technical support, troubleshooting hardware and software issues, and assisting employees with system access and onboarding. You’ll be part of a collaborative, fast-paced environment where your problem-solving skills and technical expertise help keep our team connected and productive.

What you'll do

• Provide day-to-day technical support to employees for hardware, software, and network issues.
• Troubleshoot, diagnose, and resolve IT incidents, escalating complex issues as needed.
• Set up, configure, and deploy computers, mobile devices, and peripherals.
• Manage user access, including account creation, permissions, and password resets.
• Maintain IT inventory, including hardware, software licenses, and equipment.
• Document incidents, resolutions, and processes to support continuous improvement.
• Assist with IT projects, system upgrades, and other initiatives assigned by IT leadership.
• Support and uphold company security and compliance standards within your role.

What you'll bring

• 1–3 years of experience in IT support or help desk roles.
• Proficiency with Windows, macOS, and common productivity tools.
• Basic networking knowledge (Wi-Fi, VPN, printers, routers).
• Strong problem-solving and troubleshooting abilities.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple tasks effectively.
• Experience in a SaaS or technology company environment.
• Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Experience with MDM tools and cloud collaboration platforms.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications.

Why join us

At AbsenceSoft, we LEAD with our values:

Lead with Innovation - We create meaningful change through intelligence, focus and passion.  We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving.

Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions. 

Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement.

Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger.

We offer:

• Impact that matters. You’ll do work that shapes the future of the modern workplace
• Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best.
• Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.  
• Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too.
• Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.
• Belonging and balance. We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.
• Compensation Transparency. Compensation range for this position is $55, 244 - $69,056 annually, depending on experience and location.

We’re committed to building a team as diverse as the customers we serve. If your experience doesn’t align perfectly with every qualification, we still encourage you to apply you might be exactly what we’re looking for. If this sounds like a fit, apply today, we’d love to meet you!