Acres is a map-based land intelligence platform designed to bring transparency to America’s largest asset–land. Using public and private market data, Acres aggregates and analyzes over 150 million parcels of land to enable users to better understand and value land with confidence. By providing access to a comprehensive and more accurate compilation of land data, comparable sales, and parcel-level insights, Acres supports fast, informed decision making. Visit Acres.com to learn more.

We are dedicated to the growth of our platform and the growth of our people. We're looking for high performers who go about their work with a sense of curiosity, responsibility, and a drive to make things better. 

*Note: Acres seeks qualified candidates who are eligible to work in the United States. We are unable at this time to provide any sponsorship for work authorization.

**Note: this position is fully onsite at our Fayetteville, Arkansas office headquarters. Due to the temporary nature of this internship, we do not encourage or support relocation for this position and ask for local candidates only to apply. 

Position Overview:

We are seeking a detail-oriented Customer Success Technician to join our team part-time (20-25 hours/week) to help our customers successfully implement and use our SaaS platform.*Note: this is a part-time position that requires daily onsite availability in Fayetteville, Arkansas.  

• Key Responsibilities:
  Required Qualifications:
  Preferred Qualifications:
  Schedule and Availability:
  What We Offer:
• • Provide technical support and guidance to customers via email and occasionally video calls
  • Assist with customer onboarding and implementation
  • Document customer interactions and maintain accurate support records
  • Identify, report, and document common customer issues or feature requests
  • Create and update help documentation and user guides
  • Collaborate with the product and data team to resolve technical issues
  • Monitor customer health metrics and usage patterns
• • Strong technical aptitude and ability to learn software quickly
  • Excellent written and verbal communication skills
  • Experience with customer service or support
  • Detail-oriented with strong problem-solving abilities
  • Ability to explain technical concepts in simple terms
  • Proficiency with basic troubleshooting techniques and ticketing systems
  • Comfortable with remote communication tools
• • Experience with SaaS platforms
  • Background in technical support or customer success
  • Knowledge of CRM systems
  • Experience with help desk software
  • Understanding of API integrations
  • Previous experience creating technical documentation
• • 20-25 hours per week
  • In-office at our Fayetteville, Arkansas location
  • Daily availability M-F for an average of 4-5 hours per day 
  • Must be available during core business hours (8am - 5pm)
  • Some flexibility in scheduling
• • Competitive hourly rate
  • Flexible scheduling
  • Remote work options
  • Professional development opportunities
  • Supportive team environment

This internship is a part-time position for the fall and spring semester with the possibility of extension or conversion to a full-time role for exceptional performers. This position pays $15 per hour and offer between 20-25 hours per week.