TL;DR
Fast-growing measurement company looking for a Senior Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership.
Who we are
Adelaide is the leader in one of the fastest-growing areas of digital advertising: attention metrics.
Since 2020, we’ve been a trusted measurement partner for 40% of Fortune 50 companies. They rely on our metric, AU, to maximize the effectiveness of media spend. AU is “the attention economy's most widely recognized metric,” according to Adweek, and we swept the measurement category in the 2024 Adexchanger awards.
Our business is growing rapidly—we’ve doubled revenue in just 18 months and grew our team by 45% last year. Earlier this year, in partnership with The New York Times, we launched Adelaide for Publishers, the next step in our vision to create a more fair and equitable marketplace for media.
Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb.
While we have an office in NYC, we’re very remote-friendly and support flexible work arrangements. For this role, we’re specifically looking for someone based in—or able to be active and present in—the Los Angeles market, helping build Adelaide’s presence on the West Coast.
How we operate
We are a team of action-oriented doers; management rolls up their sleeves to contribute daily. Our culture is rooted in curiosity and loosely held but rigorously vetted opinions; everyone is encouraged to contribute to planning and strategy.
Position Overview
This position reports to a Customer Success Team Lead; it is responsible for managing and nurturing relationships with key clients, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying.
In this role, you will be joining a dynamic and client-focused team dedicated to delivering value and insights through Adelaide's measurement solutions. You’ll be responsible for managing strategic accounts, fostering strong client relationships and leveraging data insights to optimize campaigns and expand Adelaide's footprint. You will act as a trusted advisor to high-value clients, helping them optimize their campaigns, expand their use of Adelaide’s products, and achieve measurable results.
Day-to-day activities range from collaborating with Sales and Analytics teams to delivering impactful reports and ensuring seamless campaign execution.
We’re seeking a candidate with 5+ years of experience in digital media, adtech, or advertising.
While Adelaide is remote-friendly, we’re looking for someone who will be active and present in the Los Angeles market, owning and building Adelaide’s footprint on the West coast in partnership with the VP of Sales.
The Senior CSM will serve as a strategic member of our wider CS org, with opportunities to connect with colleagues at our New York on an as-needed basis.
What you'll learn
An important part of our culture is continuing education and the sharing of ideas. We offer:
Specifically, in this role, you will:
Core Responsibilities
What you'll bring:
Benefits
Equal Employment Opportunity (EEO) Statement
Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.
The pay range for this role is:
110,000 - 120,000 USD per year (Base)
Customer Success & Analytics
Los Angeles
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