AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements.
We’re a new-school solution tackling an age-old, ubiquitous problem with smart technology and automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc.
We are looking for a strategic, systems-oriented, and customer-focused Head of Customer Support and Operations to join our evolving SaaS organization in Denver, CO. In this role, you will lead teams focused on delivering high-quality technical support, optimizing internal processes and tooling, and scaling systems that underpin our customer operations, all in service to our customers.
As we evolve from serving mid-market customers to enterprise clients, you will build and mature our customer support function to meet the sophisticated needs of larger, more complex organizations.
You'll design differentiated support experiences that scale from our current mid-market base to enterprise customers with complex integrations, compliance requirements, and multi-stakeholder decision processes. This is a unique opportunity for a hands-on leader who understands how to evolve support operations as customer profiles mature.
Join us at this critical inflection point where your leadership will shape how we deliver world-class support across diverse customer segments and use cases.
About us:
AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements.
We’re a new-school solution tackling an age-old, ubiquitous problem with smart technology and automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc.
Don’t meet every single requirement?
At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Location:
This is a hybrid position and is open to candidates living within 25 miles of our office in RiNo. Candidates for this role will work on our hybrid schedule Tu, Wed., Th. in office, and M, F work from home.
Our ideal candidate will live within 25 miles of our office in Denver. Other states we're able to consider candidates in are CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MO, NY, OR, PA,TX, UT, VA, and WA. (We are not hiring or able to consider candidates in New York metro, Seattle metro, or the Bay Area)
Salary:
The following represents AgentSync’s reasonable estimate of the range of possible compensation for this role.
$135K - $160K
Additionally, this role is eligible to participate in AgentSync’s equity program.
100% Company Paid Healthcare Insurance (for you and dependents)
Financial Benefits
Other Benefits
Candidates: AgentSync Recruiting & Talent teams will only communicate with you using @agentsync.io email addresses. When you receive communication from AgentSync, check the email address domain to ensure you're connected with our team (and not a scammer!).
We are not able to consider candidates who require a work visa now or in the future.
Professional Services
Denver, CO
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