About Agora Lab Inc.

Agora is revolutionizing global communication by offering an industry-leading set of SDKs and APIs, along with a software-defined real-time network, all integrated into the Agora cloud-based communication platform. We power ultra-low latency broadcasting, high-quality video, and top-notch audio for leading brands worldwide, enabling the next generation of embedded real-time communications in mobile, web, and desktop applications. 

With over 500 million SDK installs and rapid expansion, we are growing our global team. This is a unique opportunity to make a significant impact. As we transform the way the world communicates, we are carefully and collaboratively building our team and organization. Your ideas and voice are valued here, and you'll have the chance to make a meaningful contribution. 

About the role

• As a Key Account Managers (KAM) you are responsible for building and maintaining relationships with key customers to ensure the company's long-term success. KAMs develop a deep understanding of their clients' needs and act as a point of contact to strengthen the business relationship.  

What you'll do

• Relationship building:Developing deep, trusting relationships with key clients through consistent communication and engagement.  
• Needs analysis:Thoroughly understanding the unique needs and goals of each key account to tailor solutions accordingly.  
• Strategic planning:Creating customized account plans to identify opportunities for growth and maximize value for both parties.  
• Sales Project Management:Understand all aspects of complex sales cycles and help guide clients through their testing and decision-making process, identifying KPIs and success criteria, Target timelines, and aligning on path to close.  
• Contract negotiation:Negotiating favorable enterprise technology contract terms with key clients while ensuring mutual benefit.  
• Account management:Overseeing all aspects of the client relationship, including order processing, delivery, and post-sale support.  
• Internal collaboration:Coordinating with different internal teams (sales, marketing, customer service) to ensure seamless client experience.  
• Customer satisfaction:Proactively addressing client concerns and ensuring high levels of satisfaction to retain business.
• Revenue generation:Identifying new business opportunities within existing key accounts to drive revenue growth.  
• Data analysis:Utilizing data insights to understand client behavior and identify areas for improvement. 
• Market knowledge:Staying updated on industry trends and competitor activity to maintain a competitive edge.  

Qualifications

• Excellent communication skills
• Strong analytical abilities
• Strategic thinking and planning
• Negotiation expertise
• Leadership qualities
• Customer-centric approach
• Business acumen

Minimal Required Skills, Experience and Competencies:

• 8+ years of experience managing Mid-market or Enterprise accounts in technical sales and/or customer success organizations (or Sales Engineering, Support Engineer, Technical Account Management) dealing with all technical aspects of customer needs, providing support, best practices, advice and helping them reach commercial maturity.
• Proven track record for identifying and positioning up-sell and cross-sell product opportunities, to help increase value of the partnership and ensuring customers maximize all available products and services.
• Good communicator and relationship builder that can interface with business and technical stakeholders, as well with VP or C-level stakeholders.
• Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth
• A high-energy, passionate, and enthusiastic attitude; desire and flexibility to work in a fast-paced, ever-changing start up environment.

Preferred Skills, Experience and Competencies:

• Domestic and international client travel
• Basic competence in fundamental network and software architecture; and system design for web and native platforms
• Content Delivery Network (CDN), Real-time communications (voice/video conferencing), and/or WebRTC experience
• Complex Contract Negotiations
• Professional Sales Training