About Agora

Agora is the global leader in real-time engagement, providing developers with simple, flexible, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices. Headquartered in Santa Clara, CA, Agora is trusted by over 1,700 leading organizations across the globe to power best-in-class real-time experiences from social media and live shopping to education and telehealth.

About the role

The Senior Solution Architect is the senior customer-facing technical expert who connects Korean enterprise requirements with Agora's platform. The role designs scalable, secure, and low-latency architectures, leads complex system integrations, and serves as a trusted technical advisor to strategic customers and partners building real-time engagement and conversational AI applications.

This is a Korea-focused field position within Agora's regional Solutions & Tech organization. The person in this role owns the end-to-end technical solution lifecycle for assigned Korean accounts, provides expert-level guidance to solution engineers and partners, and feeds field-derived insight back into Agora's global reference architectures and product roadmap.

What you'll do

Solution Architecture & Technical Delivery

• Design, document, and propose scalable, secure, low-latency, and high-performance architectures leveraging Agora's client SDKs, server-side REST APIs, Conversational AI stack, and SD-RTN real-time infrastructure.

• Lead technical discovery sessions, architecture workshops, deep-dive reviews, proof-of-concept (POC) builds, and live technical validation with Korean customers and partners to confirm solution fit and accelerate adoption.

• Implement and guide integrations across mobile (iOS/Android), web, and backend systems, including WebRTC, SIP/PSTN interworking, real-time media streaming, LLM orchestration, ASR/TTS pipelines, and MCP/function-calling frameworks.

• Provide expert-level technical guidance to solution engineers, developers, customers, and partners across the design, implementation, deployment, optimization, troubleshooting, and production-scaling phases of each engagement.

• Diagnose and resolve complex latency, media-quality, and interoperability issues in production real-time systems through log analysis, network diagnostics, and codec/transport tuning.

Product Feedback & Cross-Functional Engineering Collaboration

• Translate field and customer technical requirements, including Korea-specific deployment needs, into structured, actionable specifications for Product Management and Engineering, and influence platform roadmap and API design based on real-world deployment evidence.

• Contribute to internal engineering enablement assets, including reference architectures, integration guides, solution playbooks, and technical documentation.

• Collaborate with Product, Engineering, Sales, Customer Success, and local partners to align technical solutions with customer deployment, security, and scalability goals.

• Use AI-assisted development and productivity tools (e.g., Cursor, Claude Code, GitHub Copilot, Codex) to accelerate prototyping, integration, and troubleshooting.

• Track developments across Conversational AI, Voice AI, WebRTC, real-time media, and cloud communications, and proactively advise customers and internal teams on their technical implications.

Regional Scope (Korea)

• Serve as the primary technical solutions lead for enterprise customers and partners in South Korea, conducting customer-facing architecture, integration, technical workshop, and troubleshooting work in Korean and English as required.

• Adapt Agora's reference architectures to Korea-specific requirements, including local network topology, data-residency and privacy considerations, latency optimization, enterprise security reviews, and applicable compliance standards.

Qualifications

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.

• 7–9 years of experience in Solutions Engineering, Solution Architecture, Pre-Sales Engineering, Technical Consulting, Developer Support, or Software Development.

• Strong programming ability in at least one modern language such as JavaScript/TypeScript, Java, Swift, Kotlin, or Python/Node.js.

• Hands-on expertise in real-time communications and AI engagement systems, including WebRTC, SIP/PSTN integration, real-time streaming, LLM orchestration, ASR/TTS, and MCP/function-calling frameworks.

• Solid understanding of SDK integrations, REST API design, and mobile, web, and backend application architecture.

• Experience with modern development frameworks such as React Native or Flutter.

• Ability to explain complex technical concepts clearly in Korean and English to both technical and business audiences.

• Strong analytical and problem-solving skills, with the ability to design innovative and scalable solutions.

• Willingness to travel within South Korea and occasionally across APAC (approximately 25–40%) for customer engagements, on-site integration work, and technical workshops.

Preferred Qualifications

• Familiarity with Korean telecom, cloud, and systems-integration partner ecosystems, as well as SIP, PSTN, and CPaaS platforms.

• Understanding of security, compliance, and encryption standards for real-time communications and AI systems.

• Experience with multi-region deployments, horizontal scalability, and low-latency optimization.

• Familiarity with enterprise tooling such as Salesforce, JIRA, Zendesk, and Confluence.

• Experience supporting Korean enterprise customers and partners in Korean and English across technical engagements.