About Us

AIQ, also referred to as Alpine IQ, was established in 2019 with a clear vision: to revolutionize customer data compliance within heavily regulated industries.

Over time, our tool naturally evolved into a comprehensive suite of products designed to address a variety of critical challenges faced by retailers and brands. Our solutions empower businesses to streamline core operations and make informed decisions with ease, eliminating the uncertainties and allowing them to connect with customers like never before.

We cater to organizations of all scales, from small family-owned enterprises to large publicly listed corporations, ensuring that our solutions are accessible and beneficial to businesses of every size.

AIQ was born in the early days of legal cannabis, a space where rules were unclear, data was messy, and innovation moved fast. We built AIQ to bring clarity to chaos.

We’re fully remote and are children of the internet: scrappy, curious, and obsessed with building tools that just work. That spirit shows up in everything we do: from how we solve problems to how we partner with customers.

If that resonates with you, you’re in the right place.

The Role

We’re looking for a detail-oriented Accounts Receivable Specialist to join our growing Finance team. In this role, you’ll help ensure accurate, timely billing and collections for our high-volume, subscription-based SaaS business. You’ll work closely with our A/R Lead, as well as Sales and Customer Success teams, to deliver a seamless experience for both internal stakeholders and our customers. If you’re driven by precision, have a knack for navigating systems, and thrive in a fast-paced environment, we want to meet you.

What You’ll Be Doing

🔹 Customer Billing

• Review and process completed sales orders for accuracy and completeness
• Set up and maintain customers, subscriptions, and billing settings
• Generate and verify customer invoices and credit memos based on contracts
• Reconcile invoices, identify errors, and collaborate with Sales/CS to resolve issues
• Research and align data across systems like NetSuite, HubSpot, and our billing platform
• Respond to customer billing inquiries professionally and promptly

🔹 Customer Collections & Payments

• Reconcile payments via ACH, credit card, and other platforms
• Manage chargebacks and payment discrepancies
• Conduct outreach on overdue payments using a high-touch, judgment-based approach
• Escalate issues internally as needed and partner with external collections resources
• Present clear, timely A/R aging reports

🔹 Process Improvements & Projects

• Recommend and help implement improvements in billing processes
• Assist with onboarding new customers, including those from acquisitions
• Support various projects and reporting tasks as needed

What You Bring

• Bachelor's degree in Accounting preferred
• 1+ year experience in A/R, preferably in a SaaS or high-growth environment
• Familiarity with SaaS billing tools like Recurly, Maxio, or SuiteBilling
• Experience with ERP systems (e.g., NetSuite or QuickBooks Online)
• Intermediate Excel skills and ability to work across multiple platforms
• Detail-oriented with strong research and reconciliation skills
• Clear communicator with a customer-first mindset
• Ability to juggle multiple tasks and meet deadlines

Remote Work Requirements

• Reliable high-speed internet (non-public connection)
• Quiet, professional workspace
• Willingness to be on camera for collaborative or customer-facing meetings
• Company-provided equipment must be used for work

Perks & Benefits

• Flexible PTO
• Medical, dental, and vision benefits
• 401(k) with company match
• Remote-first culture
• Growth and learning opportunities within a rapidly expanding team

Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities. 🚀