Albers Aerospace was founded on the principles of Integrity, Commitment, and Excellence “ICE”– principles tested during the founder’s time in the military – Albers Aerospace is a coalition of business units and related entities operating with the goal of delivering industry leading products and services while endeavoring to make our employees’ lives better.

Fundamentally we believe that we can deliver excellence to our clients in our product offerings and services while making the lives of those we work with better. We are passionate about solving problems and enabling Warfighters to achieve all that they were created to be!

Growing rapidly, we have established ourselves as the company to solve problems, be a partner with, and make things happen. We are laser focused on solving problems and doing it in an “out of the box” manner. We love helping our clients and our teammates be all that they were made to be. Life is too short for anything less! We are passionate and aggressive about getting things done!

Job Title:  Helpdesk Technician 1

Department:  IT & Security

Reports to:  Director of IT & Security      

Location:  Grand Prairie, Texas - Heritage Aviation Ltd

Full/Part Time:  Full-Time         

Remote work authorized:  No

FLSA Classification:  Exempt

CBA:  N/A

Effective Date:  5/1/2025

Security Clearance Req:  No

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Job Summary:

The Helpdesk Technician is responsible for assistance with all the IT systems and services that support Albers Aerospace. This position will serve as first echelon of support with technical problems and tracking assets.

Duties/Responsibilities:

• Responds to user questions and inquiries via telephone, email, web and other communication regarding desktop support issues. Escalate issues to higher echelon of support as necessary.
• Conduct IT onboarding of new employees (remote and local) via account creation, and system / security training.
• Maintain & deploy all desktop (e.g. Windows, Office) licensing, installation, and initial configuration.
• Assist in maintaining the corporate network, administrate Office 365 tenancy, and associated systems, including internet access and email (including spam / phishing filters).
• Assist in tracking IT resources to meet company short and long-term needs.
• Assist executing mechanisms for detecting, reporting, and investigating any cyber-attacks / penetrations and provide leadership with impact report, status, and mitigations. 
• Assist with the integration of IT services during corporate acquisitions and mergers.
• Assist with end device compliance (software updates, baseline compliance).
• Assist with IT Development as needed.

 Supervisory Responsibilities:

• None.

Note:  The duties and responsibilities described on this document are not necessarily a comprehensive list and additional tasks may be assigned to the employee from time to time; and the scope of the job may change as necessitated by business demands.

Required Skills/Abilities:

• Excellent communications and analytical skills required.
• Must be comfortable interfacing with different stakeholders at all levels of the organization.
• Fully capable of preparing computers for organizational use.
• Familiar with Microsoft Enterprise (Desktop & Server) Platform technologies, including Active Directory.
• Familiar with Network Management technologies, including Wifi, and Firewalls.
• Ability to maintain knowledge of current technology and learn new technologies.
• Familiarity with Azure AD, & Intune is a plus.

 Education, Experience and Certifications Required:

Minimum: 

• High-School Diploma.
• Information Technology career field motivated.
• Must be a U.S citizen. Must possess or be able to obtain a Secret security clearance.

Preferred: 

• Certification(s) or bachelor’s degree in Information Systems or related field.

·       1+ years of experience in the IT field or related area.  

Physical Requirements:

·       Prolonged periods sitting at a desk and working on a computer.

·       While primarily an office job, may require time at a manufacturing facility or other location.

·       Must be able to lift up to 15 pounds at times.

·       Ability to traverse manufacturing facility.

·       CONUS travel may be required from time to time.

What We Offer:

Teammates at Albers Aerospace receive a robust benefits package which includes medical, dental and vision plans, matching 401k, Paid Time Off, Paid Holidays, employer paid term life, AD&D, long and short-term disability, and education and certification reimbursement. IT team has a professional development program that includes training and certifications to continuously build the teams skills and knowledge.