About Allsup, LLC
About the role
What you'll do
· Manager Daily operations of the Vocational Coordinator Team
· Provides coaching, feedback and assistance to representatives on an ongoing basis.
· Support employed beneficiaries with work place accommodation needs
· Understands, develops, and implements KPIs and metrics.
o Develops goals with the team.
o Monitors progress toward each individual’s goal.
o Conducts regular one-on-one meetings with each employee to build strong relationships and provide performance feedback.
· Analyzes business data and makes recommendations to improve operations, customer experience, as well as forecast and plan.
· Ensures that all employees understand and utilize the company’s best practices for performing their roles.
· Identify process improvement opportunities; work to develop and implement them in a collaborative effective manner
· Develop and deliver presentations, programs, and communications to motivate and educate representatives.
· Responsible for detecting and developing training materials to further enhance the performance of the sales team
· Communicate company goals so employees understand their roles.
· Interacting with customers and handling customer complaints in a timely manner
· Lead or assist in special projects and other duties as assigned.
· Communicate with other members of management
Qualifications
· Bachelor’s degree in business, marketing or related area required (or relevant work experience). Minimum five (5) years management experience in disability, health care and/or service related business.
· Hybrid/Remote
· Prior experience with workplace accommodations and disability employment issues
· Highly developed relationship management, coaching and communications skills (verbal and written).
· Proven leadership and customer relations experience.
· Strong organizational and analytical skills.
The pay range for this role is:
54,600 - 82,500 USD per year (US)
Allsup Employment Services - 25
Remote (Orlando, Florida, US)
Remote (Nashville, Tennessee, US)
Remote (St. Louis, Missouri, US)
Remote (Phoenix, Arizona, US)
Remote (Houston, Texas, US)
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