About Ambassador Software:

Ambassador is at the forefront of innovation in social commerce and conversational AI, empowering brands to foster meaningful connections with their customers. Backed by experienced advisors and investors, including Zipwhip's founding team, we’re on a mission to redefine how brands engage with their audiences. As we continue to grow, we’re looking for dynamic individuals to join our team and help us achieve our ambitious goals.

About the role

As an Account Executive (Level II) at Ambassador, you will play a critical role in driving revenue growth by managing a mix of net-new and existing accounts. This role is ideal for someone who thrives in a fast-paced environment, enjoys managing complex sales cycles, and has a proven ability to deliver value to clients. You’ll collaborate with a talented team to drive adoption of our cutting-edge solutions and achieve your sales targets.

Key Responsibilities

Sales Execution

• Own the full sales cycle from prospecting to closing deals for both net-new and existing accounts.
• Build and manage a robust pipeline, ensuring timely follow-ups and progression of opportunities.
• Conduct discovery calls and product demonstrations tailored to client needs.
• Negotiate contracts and manage complex deal structures.

Client Relationship Management

• Develop strong relationships with key stakeholders in assigned accounts, acting as a trusted advisor.
• Conduct regular account reviews and identify upsell and cross-sell opportunities.
• Ensure a seamless onboarding experience for new clients in collaboration with Customer Success.

Collaboration & Strategy

• Work closely with Marketing, Sales Development Representatives (SDRs), and Customer Success teams to ensure alignment on revenue goals.
• Share market insights and customer feedback to influence product development and sales strategies.
• Maintain accurate records of all sales activities and client interactions in the CRM (e.g., Salesforce).

Performance Metrics

• Achieve or exceed monthly, quarterly, and annual revenue targets.
• Maintain high client satisfaction and retention rates.
• Meet KPIs for activity levels, pipeline health, and deal velocity.

Qualifications

Experience: 3–5 years of experience in sales, with a focus on SaaS or technology solutions.

• Skills:
• • Proven ability to manage complex sales cycles and close deals with mid-market or enterprise clients.
  • Exceptional communication, negotiation, and presentation skills.
  • Strong organizational skills and the ability to manage multiple priorities.
  • Proficiency with CRM tools like Salesforce and sales enablement platforms.

Attributes:

• Self-motivated, goal-oriented, and a team player.
• Curious and eager to learn about emerging technologies and trends in social commerce and conversational AI.