Ambyint is a SaaS company that provides an Industrial IoT platform, leveraging Physics-Influenced AI models plus closed-loop control to enable Autonomous Operations. As a result, we are an instrumental part of the climate technology evolution and a market leader in production optimization for the energy industry. We deliver step-change improvements to our customers by combining advanced physics, subject matter expertise, and data-informed insights with AI to automate operations and production optimization workflows.
About the role
As a Production Optimization Specialist/Engineer (Rod Lift) at Ambyint, you will report to the Customer Success Lead working with new and existing Ambyint customers to drive an engaging customer experience while also building trust. You will serve as the production optimization face of the organization and act as the voice of our customers within Ambyint. You will have opportunities to collaborate with all the functions of the delivery organization including sales, product management, technology development, and operations to ensure the customer gets the best value from our products and services.
What you'll do
Customer Success
Responsible for improving customer success metrics, such as product usage, user stickiness, and customer satisfaction, and proactively train and engage customers to ensure greater lifetime value
● Responsible for the technical success of product implementations
● Provide production engineering and artificial lift optimization support for customer engineering and operations teams
● Provide operational and product expertise, support, and training with customers
● Ensure value delivery at every customer touch point from deployment to quarterly business reviews
● Lead customer success team engagements with key customer personnel via remote meetings, on-site meetings, and live webinars
● Analyze, prepare, present, and communicate results of well optimization and artificial lift optimization internally and to customers
Analytics and Data Science
● Analyze and visualize engineering results leveraging Ambyint and 3rd party BI tools
● Utilize customized dashboards using 3rd party BI tools
● Design and implement new methodologies to analyze well performance and equipment results
● Work closely with data science team to design and validate new algorithms for well and equipment optimization
Product Growth and Strategy
● Develop external and internal communications, such as customer engagement trip summaries, case studies, thought leadership pieces, and SPE technical papers
● Participate on product development team to recommend product enhancements based on SME experience, customer interaction, and feedback
● Work cross-functionally within sales and product development to drive continuous improvements in the business and product
Qualifications
- A minimum of a B.S. in petroleum, mechanical, or chemical engineering with 3+ years experience in production engineering with an E&P
- OR bachelor’s degree from an accredited academic institution
- And/or at least 7-10 years experience hands-on experience managing and optimizing rod lift systems
- Excellent interpersonal, verbal, and written communication skills
- Self-motivated, organized, and entrepreneurial; able to prioritize competing initiatives
- A demonstrated passion for digital technology, analytics, or data science
Nice to have:
- Hands-on experience in managing and optimizing plunger/gas lift wells
- Demonstrate a fundamental understanding of the industry, market conditions, and how they affect producers’ operations and profitability
- Six Sigma or other process improvement equivalent certification
WHAT SETS YOU APART
● The gratification of a job well done comes from the satisfaction of your ‘customers’
● It’s in your nature to be efficient and do it really well, while you always deliver on what you promise
● Your strengths come from collaborating with others
● Continuous learning and improvement are part of your mantra
● You are curious, creative, biased for action, and love solving problems
● You don’t assume that you are the best and have the humility to learn from others
WHAT SETS US APART
Ambyint is a scale-up company, possessing all the exciting edginess of a start-up with solutions that are proven and advancing daily. We pride ourselves on the strength of our team and company, and the positive environmental impact we are driving. We live by a simple and effective set of values.
WHAT’S IN IT FOR YOU
The opportunity to make a difference in a cutting-edge technology company that is highly spirited and focused on being a leading contributor in the energy transition space. We offer an environment steeped in creating a rewarding professional experience and having some fun along the way. We work in a hybrid working environment with a diverse and talented team. We have a passion for taking on big challenges to create a wealth of opportunities and we will support your development and career goals. Additionally, we offer a competitive compensation and benefits package.
COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION
At Ambyint, diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering – across all of our work, teams, and interactions with customers. They are central to our mission and to our impact. The understanding that having varied perspectives and backgrounds helps generate richer ideas to solve the complex problems of a changing, and increasingly diverse world is paramount to who we are and how we work together as a team.
If you are a passionate professional that likes to work in a diverse team environment supporting an entrepreneurial culture with a focus on delivering exceptional value for our customers, we invite you to apply. This is your opportunity to join a growing company offering a competitive base salary and benefits. Send us your resume and cover letter to jobs@ambyint.com, and let us know why you’re interested in joining our team.