About American Spoon

In 1982, we began making preserves in our Northern Michigan storefront kitchen. After all these years, our skilled crew still prepares fruit by hand and cooks with care in small-batch copper kettles. We work directly with a dedicated group of Michigan farmers and foragers who grow and gather the unique varieties of fruit we love, prized over generations for unparalleled taste and character. Our small, family-owned company exists, to find, capture, and preserve flavors you simply won’t find anywhere else. 

American Spoon is hiring Seasonal Holiday customer experience associates for our inbound catalog call center.   The primary duties are taking inbound telephone orders for our impressive gift collections and direct product orders to ship our handcrafted preserves, jams, sweet toppings, and savories. We produce, take mail orders, and ship directly from Petoskey to destinations all over the United States, US  territories and Canada. 

 We are seeking employees to begin work in November who have at least one weekend day or one evening available.  

 Position Details: 

• Assisting American Spoon customers placing orders via the telephone for themselves or gift recipients that are packed and sent from our Warehouse 
• Support, educate and assist our customers with the selection of products and gift choices by utilizing all of our available resources 
• Maintain a patient, friendly and professional demeaner at all times 
• Creatively and proactively problem solve when engaging with customers to resolve any questions, concerns, or issues  while demonstrating a sense of urgency in the follow up process 
•  Take on additional tasks i.e. follow up returning voice mails, prepare catalogs for mailing, customer inquiries and or data entry assignments as needed 
• Adapt to a fast pace and ever-changing environment absorbing new information regarding products, order system updates and inventory availability 
•  Effectively track shipped orders and provide feedback to the customer 

Requirements 

• Customer Service or sales experience a plus 
• Must have an energetic spirit, positive attitude, be genuine, professional and friendly 
• Must be detail oriented 
• Must have exceptional oral, written, and active listening communication skills 
• Strong desire to work in a team environment  
• Strong familiarity with Internet based software 
•  Ideal candidates will have a passion for artisan foods and a strong interest in and or knowledge of locally grown fruits.  
• Paid training in late October or early November 

 This position is perfect for Retirees, Teachers, College Students, or anyone looking for seasonal in bound telephone/customer service work or anyone needing employment until ski season 

We offer flexible scheduling and a fun team-oriented environment.

Apply online or contact Jordan Miller, Customer Experience Manager, jmiller@spoon.com