amika means friend. we’re a fearless, Brooklyn-born, salon-raised haircare brand + a friend to all hair, hairstylists, the planet + you.
we’re rooted in clinical results. each product is infused with our intoxicating scent + powered by our superfruit soul, sea buckthorn. known as one of earth’s most omega-rich plant sources, this potent berry nourishes your skin, scalp + strands.
we’re a proud pal to the planet + certified B-Corp. from sustainably sourced ingredients + recyclable packaging to our energy-saving production processes, we pledge to reduce our greenhouse gas emissions, waste + energy to reach Net Zero by 2030.
having grown up in salons, we know better than anyone how important stylists are—they’re our confidantes + community. Think of us as your at-home hairapist, here to empower self-expression + bring joy to your haircare experience. all hair is welcome™.
the job:
the Associate Account Manager will provide key support in the growth and success of select professional distribution accounts, acting as a primary day-to-day point of contact both internally and externally for all assigned accounts. They will be responsible for executing the business strategies and delivering on the KPIs as set forth by the brand and department, including but not limited to financial sales, expense and profit targets. This individual will work in a collaborative manner across all brand teams and will need to build strong relationships with key personnel in all channel-supporting functions such as field sales, education, marketing, planning, operations, and finance.
salary: $90k base + bonus
location: remote (nyc preferred + have the right to work in the US)
what you'll do:
- primary: us + canada independent professional distributors (15+ accounts)
- secondary: saloncentric, cosmoprof, and TJX Companies
- provide assigned customers with clear and consistent communication of all things amika, as the main and primary liaison between customers and the brand.
- work closely with the Director of Professional Distribution to ensure that sales budgets and forecasts are achieved for assigned customers.
- partner with the Director of Professional Distribution to develop and execute business strategies for each customer aimed at increasing sales, customer loyalty and profitability.
- manage and maintain the strategy and execution of the budget for assigned customers. Ensure effective use and management of allowances that will drive incremental sales and deliver acceptable ROI of the budget.
- connect with accounts on a consistent basis to understand business opportunities and challenges and report monthly on accounts’ sales performance, growth metrics and business opportunities.
- partner with planning teams to forecast all SKUs, including open stock, promotions, and new product launches, and review during monthly S&OP processes to ensure accuracy. Work closely with customer and Planning to ensure satisfactory inventory levels are maintained.
- work cross-functionally with the marketing and education teams to develop tools and resources needed for the business development of customers, and partner with the field sales team to execute all programs.
- partner with marketing teams to create and maintain deal sheets, catalogs, web and merchandising assets, and other distributor resources as needed.
- lead the coordination of all sales presentations, education webinars and tradeshow opportunities to ensure key focuses are maintained and further understand the brand’s performance.
- work together with marketing and field sales for planning and execution of distributor sampling, loyalty and gratis allocation.
- analyze promotion and SKU performance metrics to get a better understanding of ROI and share feedback with sales and marketing teams for future promotional planning.
- work alongside sales operations teams to ensure PO processing, shipping and operational logistics meet customer requirements.
- manage and troubleshoot all deductions, credits and RTVs for all distributor accounts.
- maintain communication with finance to ensure accounts are up to date.
- for secondary accounts, maintain a dotted-line relationship with Associate Director of Professional Distribution for execution of the following support areas, including but not limited to:
- salonsentric + cosmoprof:
- new item and promotional setup forms
- SKU maintenance and updates
- sampling program planning and execution
- introductory salon promotions
- BOM setup and maintenance for all prepacks
- maintain monthly and annual account forecast by SKU and quantity in partnership with demand + supply planning teams
- serve as the operational liaison for the business, overseeing PO management, processing and fulfillment
must haves:
- 2+ years of wholesale account management experience, professional beauty preferred
- Experience in demand planning/forecasting
- Experience with retail math, P+L and budgets
- Connections with key accounts such as SalonCentric and Cosmoprof, and Independent Distributors
- Excellent written and communication skills
- Proficient in MS Office Suite (Word, Excel and PowerPoint)
- Bachelor’s degree in Business Administration or a related field
- 2+ years working with SAP or another Inventory Operations Software
ready to apply?
please click the link below that will bring you to our careers page where you can submit your application + resume (cover letter optional). a member of our team will be in touch soon!