About Us

Ampersand Brands is a growing portfolio of beloved confectionery brands, including Hammond’s Candies, the iconic hand-crafted candy maker, and Lolli & Pops, a premium retail and gifting brand with a national presence. The company is backed by strong growth ambitions, combining innovation, brand storytelling, and operational excellence to expand its reach and solidify its position as a leading player in the U.S. confections industry.

The Role

You’ll be the point person for ensuring our e-commerce customers receive the right products, on time, and with a great experience — including resolving customer issues directly and maintaining accurate warehouse inventory. You will work closely with both the warehouse team (for inventory and logistics) and the e-commerce/marketing team (to support campaigns, launches, and customer promises).

This role is ideal for someone who thrives in a fast-paced environment, enjoys leading by example, and wants to grow with a scaling e-commerce business.

Key Responsibilities

• Serve as customer point of contact for escalated order issues (incomplete orders, substitutions, etc.)
• Collaborate with the e-commerce & marketing team to align fulfillment with promotions, campaigns, and service standards
• Lead daily e-commerce fulfillment operations for Hammond’s and Lolli & Pops online orders
• Pick, pack, and ship customer orders accurately using Shopify and ShipStation
• Set pace and structure for fulfillment team; directly manage 1–8 pickers depending on season
• Partner with warehouse leadership to ensure inventory accuracy, cycle counts, and timely replenishment
• Monitor workflow and make adjustments to meet daily order volume targets
• Train and coach seasonal staff on fulfillment processes and standards
• Ensure safe, clean, and organized work areas that meet food handling and warehouse standards

Qualifications

• Warehouse fulfillment experience (required)
• Customer-facing experience in a retail or e-commerce setting (required)
• Familiarity with Shopify and ShipStation strongly preferred
• Experience with ERP systems (Sage, NetSuite, etc.) a plus
• Strong communication and problem-solving skills with customers and cross-functional teams
• Ability to lift 50 lbs and be on your feet for extended periods
• Comfortable working solo in slower seasons and leading a team of 6–8+ during peak
• Detail-oriented, organized, and reliable under tight deadlines

Schedule

• Standard weekday hours (on-site in Denver)
• Overtime and occasional weekend work during Q4 and other peak seasons

Growth Opportunity

This role offers a pathway to expanded leadership and process ownership as Ampersand Brands’ e-commerce business grows.

Why You’ll Love Working Here

• The chance to lead not one, but two iconic brands — with very different but equally lovable personalities.
• A small, scrappy team that punches above its weight.
• A culture rooted in thoughtfulness, creativity, and joy.