About Iwaki America, Inc
Iwaki America is a leading manufacturer of high-performance fluid handling and chemical pump solutions, serving industrial, OEM, semiconductor, water treatment and specialty markets for over 60 years. With deep engineering expertise and rigorous quality standards, Iwaki’s products deliver precision metering, reliable chemical transfer, and durable pump performance for complex applications in power generation, mining, marine, bio-fuels, battery manufacturing and more. Headquartered in Holliston, Massachusetts, Iwaki America is part of a global network of over 25 manufacturing and support centers, committed to innovation in fluid control technologies and exceptional customer support.

About the Role

Iwaki America is hiring an AI Transformation Associate to support the successful

deployment and adoption of AI agents within its Customer Service and Technical Support

organizations.

In the initial phase, this role is highly execution-focused and embedded directly with

Iwaki’s Customer Service and Technical Support teams.

The role works closely with Iwaki stakeholders and acts as the primary day-to-day liaison

with Ampliwork, supporting implementation, training, adoption, and performance tracking

of the agents.

This is not a software engineering role. It is a business-first, operational AI enablement role

focused on making AI tools work reliably in real workflows.

What You’ll Do (Initial Focus: First 3–6 Months)

1. Customer Service & Technical Support Enablement (Primary Focus)

• Work hands-on with Customer Service and Technical Support teams to support

rollout and daily use of the first two AI agents

• Observe and understand existing workflows, pain points, and escalation patterns

• Ensure AI agents are practical, usable, and aligned with how teams actually work

• Act as a trusted point of contact for frontline users as they adopt new tools2. AI Agent Implementation & Coordination

• Serve as the primary liaison between Iwaki and Ampliwork for the initial

deployments

• Coordinate timelines, milestones, testing, and feedback loops

• Translate frontline feedback into clear, actionable improvement requests

• Support troubleshooting and refinement during early adoption

3. Training, Change Enablement & Adoption

• Train Customer Service and Technical Support staff on how to use AI agents

effectively

• Provide hands-on support during early usage and stabilization

• Help build confidence and trust in the tools through clear communication and

responsiveness

4. Measurement & Outcomes

• Track adoption, usage patterns, and early productivity gains

• Gather qualitative feedback from users and managers

• Provide regular updates to Iwaki leadership on progress, issues, and impact

Longer-Term Scope (After Initial Success)

Once the initial AI agents are proven and delivering value within Customer Service and

Technical Support, this role may gradually expand to:

• Support additional AI agent deployments in other departments

• Help coordinate cross-functional AI initiatives aligned with Iwaki’s broader strategy

• Share learnings and best practices across teams as adoption grows

Expansion beyond Customer Service and Technical Support will be phased and driven by

demonstrated results, not assumed upfront.

Who We’re Looking For

Required

• Recent undergraduate (last 1–3 years) from a local or regional university

• Degree in Business Analytics, Business Administration, Engineering, Economics, or

similar

• Familiarity with AI concepts and agentic tools (no coding required)

• Strong project management and organizational skills

• Excellent written and verbal communication skills

• Strong listening skills and comfort working with senior stakeholders

Mindset & Traits

• Intelligent, curious, and quick learner

• Can-do attitude with a strong sense of urgency

• Pragmatic and business-oriented

• Comfortable operating in ambiguity

• Strong sense of ownership and accountability

Nice to Have

• Internship or project experience in analytics, operations, or digital transformation

• Exposure to workflow automation or AI-enabled tools

• Experience training others or managing cross-functional initiatives

Why Join Iwaki

• Be directly involved in a real, production AI deployment from day one

• Work closely with Customer Service and Technical Support teams who are central

to Iwaki’s customer reputation

• Gain hands-on experience operating AI agents in a live business environment

• Grow into a broader AI transformation role as impact is demonstrated