About Anaconda

Be at the center of AI

Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. 95% of the Fortune 500 including Panasonic, AmTrust, Booz Allen Hamilton and over 50 million users rely on the value The Anaconda AI Platform delivers through a centralized approach to sourcing, securing, building, and deploying AI. With 21 billion downloads and growing, Anaconda has established itself as the gold standard for Python, data science, and AI and the enterprise-ready solution of choice for AI innovation. Anaconda is backed by world-class investors including Insight Partners. Learn more at https://www.anaconda.com.

Summary:

Anaconda is seeking a talented Senior Customer Success Manager to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.

What You'll Do:

• Build a relationship with the Anaconda Integration and Engineering teams to foster successful customer implementations
• Support our Anaconda Community initiative by cultivating brand loyalty and brand ambassadors among stakeholders of our enterprise customers
• Support our customer through the Anaconda customer journey by identifying customer use cases and by providing tools and resources for the continuous improvement of their product utilization
• Actively engage with passive customers to keep them up to date with our products and new features, and to share the Anaconda value proposition 
• Conduct semi-annual customer meetings to gauge the current customer journey stage, expansion opportunities, and renewal potential
• Drive resolution to customer issues and obstacles, by working collaboratively across cross-functional internal teams to ensure a great customer experience
• Serve as the voice of the customer within Anaconda to positively influence product and solution capabilities and offerings
• Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goalsx

What You Need:

• 3-5+ years of Customer Success Manager and/or Account Management experience
• Experience with SaaS technology, cloud systems, and product integrations, with open source preferred
• Track record of successful renewals and contract management
• Track record for supporting product implementations in the CSM role   
• Experience with working with enterprise customers
• Ability to demonstrate product value through active listening
• Ability to be observant of customer cues
• Ability to draw conclusions and make decisions without oversight
• Ability to manage multiple customers at multiple stages
• Comfortable in front of a camera and recording videos
• Embody our values of Clarity, Care and Candor
• Care deeply about fostering an environment where people of all backgrounds and experiences can flourish

What Will Make You Stand Out:

• Experience with Project Management
• Experience working in a fast-paced startup environment
• Experience working in an open-source, AI, or data science-oriented company

Why You'll Like Working Here:

• You'll thrive in a high-performance environment where results are recognized and rewarded
• Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise.
• You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor.
• You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth.

The application deadline for this role is 11/12/2025; applicants will be reviewed on an ongoing basis until the role is filled.

The US base salary range for this role is $96,500 - $125,500 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed in each job posting reflects the minimum and maximum target salaries for the position across all US locations.

Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process.

In addition to base salary, we offer a comprehensive benefits package that includes:

• Flexible Vacation Policy
• Medical, Dental, and Vision Insurance
• Short Term and Long Term Disability
• Paid Parental Leave
• Monthly Wellness Stipend
• Employee Assistance Program and Mental Health Resources

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes.

By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated.  For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Vanessa Macilwaine.

Anaconda is an EEO/AA employer M/F/V/D.