About Anaconda

Be at the center of AI

Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. 95% of the Fortune 500 including Panasonic, AmTrust, Booz Allen Hamilton and over 50 million users rely on the value The Anaconda AI Platform delivers through a centralized approach to sourcing, securing, building, and deploying AI. With 21 billion downloads and growing, Anaconda has established itself as the gold standard for Python, data science, and AI and the enterprise-ready solution of choice for AI innovation. Anaconda is backed by world-class investors including Insight Partners. Learn more at https://www.anaconda.com.

Summary:

Anaconda is seeking a talented Technical Account Manager III to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.

What You'll Do:

• Serve as primary technical and customer success contact for customers post-sale, driving product adoption and fulfillment of customer objectives by providing expertise in our product, understanding the customer’s technical environment and business goals, and recommending solutions that will bring those two things together
• Drive accountability within your book of business that drives customer retention, improves NPS and help increase customer revenue
• Forge strong relationships with customer stakeholders and internal teams, building and maintaining successful relationships with multiple personas to achieve successful implementation 
• Work collaboratively across cross-functional internal teams (e.g. Sales, Product, Marketing, Support, and Services) to mitigate risk, build customer relationships, expand adoption, drive renewals and growth, and ensure a great customer experience from a technical lense
• Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goals
• Identify new use cases, services engagements, product adoption, product consulting and training opportunities
• At times, you may be required to travel on-site to support technical troubleshooting, train users and empower our technical champion(s) (Approximately 25% Travel)

What You Need:

• Minimum of 5 years of experience in customer service & support, customer operations, product development, account management, or customer success with proven technical expertise.
• Relationship management: the ability to manage a customer experience to a positive outcome.
• Excellent Communication skills (verbal and written).
• High emotional intelligence and empathy skills.
• Ability to perform in an ambiguous and fast-paced environment.
• Sense of urgency and tenacity. 
• Tracking customer adoption rates and license add-ons.
• Ability to upsell current product offerings and propose professional service hours where applicable
• Discuss and coordinate product upgrades and feature sets
• Effective interdepartmental communication and collaboration
• Must be proficient in the following:
• • Basic understanding of data science, ML, and/or AI; Python and environments; 
  • Good understanding of Cloud Technologies (AWS, AKS, GCP);
  • Knowledge of Operating Systems (Linux/Unix);
  • Proficient in Networking components and tools (Routers, Firewalls, IP addresses);
  • Platform SaaS or On-Prem Experience;
  • Experience with a CRM tool and the ability to monitor customer activity and create reports.
• Bachelor’s degree. Experience with Linux platform(s), macOS, Cloud computing and supporting technologies and products preferred 
• Willingness to travel to conduct onsite visits with customers (less than 25%)

• Team attitude: “I am not done until WE are done”
• You embody our values of Clarity, Care and Candor
• You care deeply about fostering an environment where people of all backgrounds and experiences can flourish

What Will Make You Stand Out:

• Technical certifications - Networking or Cloud etc. 
• Knowledge of working with containers and or kubernetes
• Experience working in a fast-paced startup environment
• Experience working in an open-source, AI, or data science-oriented company

Why You'll Like Working Here:

• You'll thrive in a high-performance environment where results are recognized and rewarded
• Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise.
• You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor.
• You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth.

The application deadline for this role is 11/09/2025; applicants will be reviewed on an ongoing basis until the role is filled.

The base salary range for this role is $85,000 - $125,000 , along with annual bonus potential, equity participation, and benefits.

Our salary ranges are determined by role, level, and location. Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process.

In addition to base salary, we offer a comprehensive benefits package that includes:

• Flexible Vacation Policy
• Medical, Dental, and Vision Insurance
• Short Term and Long Term Disability
• Paid Parental Leave
• Monthly Wellness Stipend
• Employee Assistance Program and Mental Health Resources

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes.

By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated.  For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Vanessa Macilwaine.

Anaconda is an EEO/AA employer M/F/V/D.