Anchor Home is a dynamic, fast-growing human services organization in Baltimore County, Maryland, dedicated to delivering best-in-class services and experiences to individuals with intellectual and developmental disabilities. Anchor Home prides itself on providing exceptional person-centered services designed around the people we serve. Our programs include Residential Services, Community Development Services, and Personal Support.

At Anchor Home, we champion diversity and innovation. We are professionals from various backgrounds, experiences, cultures, and walks of life, coming together to make a difference in the lives of the people we serve.

Pay: $70,000.00 - $80,000.00 per year

Job description:

Position Overview
The Program Director plays a critical leadership role in ensuring that every individual we support receives the highest standard of care and services. As the organization’s primary internal advocate for the people we serve, this leader drives quality and compliance across all programs—including Residential, Day, and Personal Supports—while promoting person-centered practices and building trusted partnerships with families, guardians, and external stakeholders.

This position directly supervises Program Managers and works collaboratively across departments to advance our mission, vision, and values.

Quality Assurance

• Lead quality assurance efforts across all programs, ensuring compliance with regulatory, accreditation, and internal standards.
• Conduct regular site visits, audits, and quality reviews to identify strengths and opportunities for improvement.
• Identify root causes, implement corrective actions, develop preventive measures, and track follow-up to ensure sustainable quality improvements.
• Monitor outcomes and champion person-centered best practices that respect the rights, dignity, and preferences of each individual.

Staff Management

• Supervise, coach, and mentor Program Managers to cultivate high-performing teams and a culture of accountability and continuous improvement.
• Provide guidance on complex programmatic, clinical, and behavioral issues.
• Foster collaboration, innovation, and excellence across service delivery teams.

Stakeholder Engagement

• Build strong, transparent, and trusting relationships with families, guardians, and legal representatives.
• Serve as the point of escalation for family concerns, ensuring timely, empathetic, and effective resolutions.
• Collaborate with interdisciplinary teams, regulatory bodies, and community partners to advance quality outcomes.

Compliance & Documentation

• Ensure adherence to all licensing, Medicaid waiver, and DDA regulations, policies, and procedures.
• Oversee the timely and accurate completion of required documentation and other required program documentation in the electronic health records system.
• Prepare and present quality metrics, trends, and improvement initiatives to senior leadership.

Operational Collaboration

• Partner with leaders to align program operations with strategic goals.
• Support program growth initiatives and contribute to the development of new services and program enhancements.

Qualifications

• Bachelor’s degree in Human Services, Education, Social Work, Psychology, or related field (Master’s preferred)
• 6+ years of experience in intellectual and developmental disability (IDD) services, including 3+ years in a leadership or multi-program management role
• Exceptional interpersonal, communication, and conflict resolution skills
• Proven ability to build relationships with families, staff, and external partners
• Strong analytical, organizational, and problem-solving abilities

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person