🌟 Business Development Manager

Are you a people-first leader who thrives in fast-paced, high-performance environments? Do you love motivating teams, optimizing systems, and driving measurable results? We’re looking for a Business Development Manager to lead and grow our front-line intake team — the voice of our firm and the first point of contact for potential clients.

While this isn’t a traditional sales role, you’ll be managing the client conversion process — ensuring that our team handles inbound leads efficiently, empathetically, and in a way that builds trust from the very first call.

💼 What You'll Do:

• Lead, coach, and mentor a team of intake specialists (call center-style environment)
• Implement, refine, and enforce processes that improve speed, consistency, and client experience
• Analyze KPIs and intake metrics to identify trends, gaps, and growth opportunities
• Conduct regular team huddles, training sessions, and one-on-ones to build a strong culture
• Partner with firm leadership to ensure intake operations align with growth goals
• Own performance targets for response time, lead conversion, and quality assurance

👤 Who You Are:

• Proven experience in team leadership (especially in call center, customer service, or high-volume environments)
• Strong understanding of people management, performance coaching, and process improvement
• Analytical mindset — you're comfortable with metrics and know how to use them to drive decisions
• Excellent communicator who knows how to motivate, delegate, and problem-solve in real time
• Not afraid to roll up your sleeves and take ownership

⭐ Bonus If You Have:

• Experience in a service-based industry (legal, healthcare, insurance, etc.)
• Familiarity with CRM or intake/case management software
• Background in managing high-volume inbound or outbound teams

🚀 Why Join Us:

At Anderson Injury Lawyers, we’re not just about winning cases — we’re about building systems that serve people. As Business Development Manager, you’ll play a crucial role in shaping the client journey, developing a team-first culture, and building a department that scales with our firm’s rapid growth.

📝 Ready to take the lead? Apply now and help us create a smarter, stronger, and more compassionate way to serve our clients — starting from the very first call.