About Andesa Services, Inc.

Andesa Services, Inc is a service and technology company. We are proud to serve the Life Insurance and Annuity industry through custom Software as a Service (SaaS) technology solutions and dedicated business support to end-users such as clients, brokers or policy holders. More information on these services can be found on our website at www.AndesaServices.com.

Andesa was established in 1983 and is located in Allentown, PA.  We are a 100% employee-owned company via an Employee Stock Ownership Plan (ESOP), which means when you join our team, you will not only become an employee-owner, you will be contributing to and taking part in the success and longevity of the company!

Position Summary: 

Responsible for performing the installation, configuration, and maintenance of network infrastructure and related systems. Also provides technical support and troubleshoots problems on local area network (LAN), wide area networks (WAN), VPN, and data networks.

Primary Responsibilities:

• Adds users, configures, updates traffic rules and troubleshoot company firewall (Checkpoint).
• Builds rules, updates rules and troubleshoots web filter and Intrusion Prevention System.
• Maintains overall inbound and outbound network connectivity using routers and Cisco gateway.
• Maintains internal network infrastructure including Switch Fabric. Monitor and troubleshoot.
• Monitors network for system status alerts regarding servers, web applications, and network connectivity.
• Administers internal secure WIFI. Provides reports on equipment and user access.
• Provides technical support to various departments and users regarding networks and VPN.
• Integrates network technology with other information systems and performs testing, troubleshooting, performance tuning, and maintenance.
• Documents work in ticketing system, and enterprise content management software/team collaboration tools.
• Creates, or assists in creating Standard Operating Procedures, and presenting proposals to appropriate review boards.
• Supports the needs of the Technology department to facilitate their networking needs.

 Secondary Responsibilities

• Supports Help Desk Ticket Monitoring and Response, desktop health checks & support (virtual & physical)
• Participates in off-hours support.
• Creates user voicemail and telephone accounts as well as hunt groups, route partitions and call search spaces using VOIP system.
• Performs other duties as may be assigned.

Knowledge, Skills, and Abilities

Essential:

• Must demonstrate advanced knowledge of fundamental networking/distributed computing environment principles.
• Must demonstrate advanced knowledge of network security concepts and solutions
• Seasoned ability to administer UNIX/Linux operating system.
• Seasoned ability with network systems – including routers, switches, firewalls, VPN, and remote access systems.

General:

• Ability to adjust and be flexible to meet changing needs and demands of internal and external clients.
• Resourcefulness and ability to take the initiative in development and completion of work projects.

Education, Training, and Experience

• Bachelor’s degree in computer science, information technology or related discipline or two year college degree with relevant experience.
• At least five (5) years’ experience with network systems, including routers, switches, firewalls, VPN, and remote access systems.
• Professional certification preferred.

Reports To:

• Manager, Platform Engineering & IT Services

Work Environment:

Work Schedule:

This is a full-time (40 Hours/Week) exempt position. Hours are flexible within core business hours. This position is fully remote reporting out of our office in Allentown, PA.