Credentialing Outreach Specialist

About Us

Our culture is built on passion, innovation, and transparency. We support each other unequivocally and we value strong communication, which stems from our love for our work, our clients, and our people.

We cultivate an environment that promotes collaboration, taking ownership, and ensuring voices are heard at every level. We believe in enabling innovative self-starters who are passionate about making a positive impact on healthcare administration. We foster continuous growth through our learning & development programs and our commitment to creating a diverse and inclusive culture.


 

Mission:

The Mission for the Outreach Specialist is to support the processing of initial credentialing and recredentialing for providers and facilities. As a key contributor, you will ensure communications across omni channels (email, fax, and  phone) reach providers and clients timely.  Ensuring we remain in compliance with all regulatory standards and turn around times, you also perform in depth analysis on these processes to create scalable improvements where needed and participate in special projects as needed.

Outcomes:

  • Coordinate and execute omnichannel outreach (email, fax, and phone) 

  • Work closely with the Outreach Manager and Lead , to ensure operational transparency, accountability, and collaboration between groups

  • Contribute to and reference reporting dashboards and monitoring trends;  share actionable insights and make recommendations based on results

  • Conduct research into issues related to your work; report out to the team  

  • Monitor daily program automations and data processes; troubleshooting when necessary and improving when possible

  • Offer insights to our product team to advise on product enhancements and adjust workflows to account for andros changing technology; serve as a primary tester and subject matter expert when new products related to your processes are being developed

  • Take on and build out new processes as we expand our service offerings within the outreach space

  • Demonstrated ability to deliver in a deadline driven environment in line with associated SLA’s and KPI’s

  • Independent mindset with proven ability to prioritize workload according to expected outcomes 

  • Ability to follow available resources and apply critical thinking to each task to offer contributions in evolving processes and optimizing tasks

Role-Specific Competencies:

  1. Attention to Detail - You mind the details so nothing slips through the cracks.

  2. Critical Thinking -  We’re expecting you to challenge the way we do things and present new ideas for improvement, no matter how small the change is.

  3. Data Driven - you’re well-versed in Google Sheets; bonus points if you have experience manipulating large sets of data.

  4. Communication - You are concise, articulate, and timely in all modes of communications. 

  5. Inquisitive -  You don’t let a fast pace of work or a complicated process stop you from asking questions and figuring out what is really going on.

  6. Follow-through on Commitments - You live up to verbal and written agreements without fail.

  7. High Standards - You lead by example and expect personal performance and team performance to be nothing short of the best.

  8. Technical proficiency:  Jira and Google Suite experience required.  Zendesk experience a plus

  9. Credentialing knowledge:  credentialing processing and NCQA experience preferred 


Desired Qualifications: 
  • 2+ years of healthcare credentialing xp
  • 1+ years directly communicating with providers
  • BA/BS a plus

Salary Range:
$50,000-$55,000

Operations

Remote (United States)

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