Join Our Legacy: Billing Representative

Company: Answering Service Care

Location: In-office Position at ASC’s Margate, FL Headquarters

About Us: Celebrating fifty (50) years in business in 2024, Answering Service Care stands as a testament to dedication, hard work, and commitment. We provide live telephone answering service to several thousand service companies nationwide, including doctors, lawyers, plumbers, electricians, and HVAC contractors, just to name a few. As a family-owned and operated business, we believe in the importance of relationships, both with our clients and our team members. Our core values and amazing company culture have been the foundation of our half-century legacy.

What you will do:

We are currently seeking a Billing Representative to join our team. This is an entry-level, in-office role within our Billing team ideal for someone with excellent communication skills, a knack for problem-solving, and a sharp eye for detail. The ideal candidate is customer-focused and eager to grow their skills in billing and finance.

Key Responsibilities:

• Collaborate with various departments to address and resolve customer billing queries, aiming for first contact resolution. 
• Professionally handle inbound and outbound communication with clients (calls, email, tickets, chat, etc) related to account billing inquiries, payment requests, and more.
• Accurately process and reconcile payments. 
• Monitor and reduce accounts receivable aging. 
• Undertake collection efforts with past-due clients.
• Quickly build knowledge around our billing applications other internal systems (TBS, Hubspot, Monday.com, etc).

Qualifications:

• Prior experience in B2B billing, accounts receivable, and customer service.
• A customer-first mindset, with a passion for helping customers and team members.
• Exceptional interpersonal skills, with a focus on professionalism and confidentiality.
• Independent work ethic with strong organizational skills to manage multiple tasks and priorities.
• Strong spreadsheet management skills (MS Excel, Google Sheets, etc).
• Familiarity with merchant services, payment processing platforms, or subscription billing systems.
• H.S. Diploma and/or equivalent required.
• Candidate in pursuit of a degree in Accounting, Finance, Business, or related field is a plus.
• Bilingual (English/Spanish) a plus.

What We Offer:

• 401k with company match (50% match)
• Paid holiday/vacation/personal time
• Direct deposit (paid weekly)
• Health/Dental/Vision/Supplemental Insurance
• Fully Sponsored Employee Assistance Program (free to ALL employees)
• Childcare Reimbursement (up to $375 per month)
• Gym membership reimbursement (up to $15 per month)
• Twenty (20) year trip of a lifetime anywhere in the world you want to go with a companion!
• And many more benefits!

Rate of Pay: starting at $19.23/hour

Schedule: 9 am - 5:30 pm, Monday-Friday

At Shooster Holdings, inclusion and opportunity go hand in hand. We are proud to be an Equal Opportunity Employer and welcome applicants of all backgrounds, abilities, and beliefs. Need an accommodation? Just reach out to people@shoosterholdings.com