About Anthony & Sylvan

Looking to build something that lasts—literally? At Anthony & Sylvan Pools, your skills create real impact. For nearly 80 years, we’ve been turning backyard dreams into reality as the nation’s largest and most recognizable name in swimming pools. Founded in 1946, we design and build quality inground pools across the U.S., while also offering renovations, modernizations, and ongoing maintenance services. We’re growing fast and seeking candidates who take pride in craftsmanship, value teamwork and safety, and are ready to grow with us. Learn more at anthonysylvan.com.

About the Role

In this role, you’ll help keep our service operations running smoothly by coordinating schedules for field technicians across the territory and supporting additional service locations as needed. Working closely with the Service Manager, you’ll play an important part in creating an efficient, well-organized service operation that prioritizes customer satisfaction and consistency. This position is ideal for someone who enjoys problem-solving, multitasking, and supporting a team behind the scenes while gaining valuable experience in service operations and leadership.

General Summary of Position

Responsible for effective service scheduling of field staff team members throughout the territory and provide overflow assistance to other service locations as needed. Assist Service Manager in running an efficient service location that ensures maximum customer satisfaction and compliance with Anthony & Sylvan policy and procedures.

Essential Functions and Responsibilities

• Serve as the primary point of contact for customers, handling inbound and outbound calls and emails in a timely manner, proactively resolving concerns, and ensuring customer needs and expectations are met
• Proactively generate pool service bookings (including openings and closings) through outbound customer outreach and participation in seasonal call campaigns, which may require work outside normal business hours
• Maximize service technician capacity by effectively utilizing scheduling software and tools, optimizing route density, and confirming material availability prior to scheduling services
• Maintain clear and consistent communication with field personnel to support daily operations and timely completion of projects with minimal customer disruption
• Ensure accurate and timely completion and submission of technician documentation, customer contracts, payment-related communications, and required paperwork
• Review invoices, process customer billing, and manage vendor warranty claims in a timely and accurate manner (location-specific)
• Complete required training programs and provide basic troubleshooting support to customers over the phone using Anthony & Sylvan guidelines
•  Other duties as assigned

QUALIFICATIONS – Knowledge, Skills & Abilities

PHYSICAL REQUIREMENTS

• Primarily sedentary work performed in an office environment
• Ability to communicate promptly and clearly via phone and computer

ACKNOWLEDGEMENT

Position duties and expectations change over time.  This job description is not intended to be an all-inclusive, exclusive or exhaustive list of the job functions that an employee in this position may be asked to perform from time to time.  The employee may perform other related duties as assigned to meet the ongoing needs of the Company. If there is ever a time that you are unsure what is expected of you, you are expected to meet with your manager and ask questions. If you are unsure how to perform a certain task, ask your manager before performing.