About Anthony & Sylvan

Looking to build something that lasts—literally? At Anthony & Sylvan Pools, your skills create real impact. For nearly 80 years, we’ve been turning backyard dreams into reality as the nation’s largest and most recognizable name in swimming pools. Founded in 1946, we design and build quality inground pools across the U.S., while also offering renovations, modernizations, and ongoing maintenance services. We’re growing fast and seeking candidates who take pride in craftsmanship, value teamwork and safety, and are ready to grow with us. Learn more at anthonysylvan.com.

About the Role

In this role, you’ll be one of the final and most important touchpoints in a customer’s pool journey, bringing new pools to life through start-ups and hands-on customer education. You’ll guide homeowners on how to operate and care for their pool with confidence, while building trust through clear communication and product knowledge. In addition to start-ups, you’ll support service calls and perform minor repairs, giving you a well-rounded role that blends technical skill, customer interaction, and variety in your day-to-day work.

General Summary of Position

Responsible for completing all new pool start-ups and training customers on how to operate and take care of their new pool. Is knowledgeable of and comfortable with talking about any equipment or pool-related maintenance services that Anthony & Sylvan offers. Technician will also perform service calls as required and perform minor repairs.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Perform residential swimming pool start-ups in accordance with company guidelines, including advanced water testing and chemical balancing
• Diagnose, repair, remove, and install swimming pool equipment as needed
• Safely handle, transport, deliver, and apply pool chemicals in accordance with manufacturer guidelines and safety requirements
• Communicate effectively with customers, construction, and warranty teams; provide recommendations related to service issues and customer claims while supporting Division Customer Satisfaction (CSS) goals
• Complete accurate and timely documentation for all pool services performed
• Maintain current knowledge of pool service practices through vendor and trade show training and assist with in-field training of new technicians
• Maintain company vehicle in clean, safe working condition, including proper inventory control and stocking of materials
• Other duties as assigned

QUALIFICATIONS – Knowledge, Skills & Abilities

PHYSICAL REQUIREMENTS

• Ability to work in outdoor environments under varying weather conditions
• Ability to lift and carry up to 30 pounds; often greater than 30 pounds
• Ability to stand, walk, climb, stoop, kneel, crouch, and crawl
• Ability to operate heavy machinery or tools (with or without assistive devices)
• Ability to wear required PPE (e.g., hard hats, safety boots, gloves)
• Ability to communicate promptly and clearly via phone and computer
• Ability to drive or travel between job sites as needed

ACKNOWLEDGEMENT

Position duties and expectations change over time.  This job description is not intended to be an all-inclusive, exclusive or exhaustive list of the job functions that an employee in this position may be asked to perform from time to time.  The employee may perform other related duties as assigned to meet the ongoing needs of the Company. If there is ever a time that you are unsure what is expected of you, you are expected to meet with your manager and ask questions. If you are unsure how to perform a certain task, ask your manager before performing.