Anza MI is a fintech startup using technology and analytics to drive growth & innovation within the US mortgage market.

Anza Mortgage Insurance Corporation is empowering homeownership through credit risk protection.

Our Mission

Our mission is to empower homeownership by mitigating credit risk through mortgage insurance. We strive to leverage technology and operational excellence to deliver exceptional service to our lender and servicer partners, offer reliable and secure capital support for our insureds, generate leading returns for our shareholders, and foster a fulfilling, rewarding environment for our team members.

Technology Forward

We differentiate ourselves by designing, architecting, and developing our operating systems in-house. This unique approach creates a platform tailored to the needs of today's housing market. It positions us to achieve unparalleled processing efficiency and adaptability to changing industry standards and customer demands. Fundamentally, we are a process optimization company that harnesses technology to revolutionize the mortgage insurance experience and fulfill our mission.

Customer Centric

We dedicate ourselves to provide competitive pricing tailored to risk profiles. Our commitment to our partners goes beyond pricing and product offerings. We prioritize a customer-centric approach focused on meeting customer needs and enhancing their experience. This approach is underpinned by transparency throughout the process and prompt issue resolution.

Risk Management Excellence

Risk Management is our foundation. Our risk management framework uses advanced technology, innovative strategies, and modern modeling techniques to manage risks ranging from credit risk to information security risk. Our customers and partners can rely on us to handle their information with the utmost care and responsibility. Our dedication to risk management is designed to reassure our partners about our stability and reliability.

About the role

• Responsible for handling all processes, policies and procedures under the MI Operations Group. Managing the MI Certificate from MI order through underwriting

What you'll do

Responsible for handling all processes, policies and procedures under the MI Operations Group. Managing the MI Certificate from MI order through underwriting. Including but not limited to:

• Deliver stellar customer service to ANZA MI Customers (Internal and External, Vendors and Business Partners
• Adhere to the policies and procedures as outlined by the MI Operations Group
• Service ANZA MI Certifications during initial and resubmission orders  with an innovative and automation mindset to drive results while maintaining integrity and great attention to detail
• Deliver on departmental SLA’s 
• Data Entry
• Provide Client Support to ANZA MI Customers in their use of the Online Portal.
• Assist other departments in their needs with a teamwork mindset and an overall big picture outlook of the ANZA MI Corporation
• Analyzing customer trends
• Conducting additional analysis as required
• Handling MI Operational workflows
• Conduct assignments and tasks with other functional areas
• Resolve problems, determine solutions, and track and manage issues
• Develop a broad understanding of MI Operations functions
• Technology proficiencies in the Google Suite, Adobe Acrobat, Collaboration and Communication Software, Windows Operation System
• Ability to quickly diagnose issues and implement solutions to achieve one-call resolution and provide immediate responses.
• Excellent time management skills with the ability to manage multiple priorities with conflicting deadlines
• Excellent communication skills (written, and verbal)
• Active listening skills
• Excellent customer service and conflict resolutions skills
• Excellent research and decision-making skills
• Ability to work productively as part of a team and as an individual contributor in a growing and evolving group
• Resourceful and innovative problem solver
• Results-driven
• Interpersonal and Relationship Management skills
• Uncompromising integrity

Qualifications

• Bachelor’s degree or equivalent experience
• 1-2 + years relevant experience
• 1-2 + years Mortgage or MI experience