{"uuid":"07714bae-d648-4548-b727-ee6ebb7b0807","name":"Corporate Travel Training Team Lead","description":{"company":"<meta><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.38;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:24px;margin-bottom:5px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">About Rippling</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Note:</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">This role requires flexibility across time zones to meet business needs. You will be scheduled to work during one of the following shifts:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:15pt 0px 0pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">6:00 AM – 2:30 PM PDT</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">9:00 AM – 5:30 PM PDT</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 15pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">11:00 AM – 8:30 PM PDT</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\">The position operates on a rotational shift basis and will require weekends.</span></p>","role":"<meta><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.656;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18pt;margin-bottom:4pt;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:15pt;white-space:pre-wrap;\">About the role</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:12pt 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. As a member of our quickly growing </span><a href=\"https://www.rippling.com/en-GB/lp/paid-spend-travel?utm_medium=cpc&amp;utm_source=google&amp;utm_campaign=US_Google_Brand_Spend&amp;utm_term=Travel&amp;utm_keyword=rippling%20travel&amp;gad_source=1&amp;gad_campaignid=21879358505&amp;gbraid=0AAAAACrhWa-XBh5UcaNCkVqgcRlpXkFg4&amp;gclid=Cj0KCQiA5abIBhCaARIsAM3-zFUYnUR2HWKQBQuTjzzxFm_HHZpMT_EHo06-C-kOPzeXWh-V_G-t3NQaAkH0EALw_wcB\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Travel</span></a><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Support team, you will be responsible for directly supporting our agents and new hires. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:12pt 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">This is an exciting role where you will have a direct impact on our day-to-day operations, traveler experience and product development! Beyond direct issue resolution, your responsibilities will include:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Creating and maintaining training content</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> and documentation to ensure agents have access to the latest product and procedural knowledge.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Delivering training sessions</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> (both virtual and in-person) on complex topics, new feature rollouts, and best practices.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Providing </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">dedicated support and mentorship to new hires</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> to accelerate their onboarding and ensure they are quickly set up for success.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:12pt 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:12pt 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:12pt 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:15pt;white-space:pre-wrap;\">What you will do</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:15pt 0px 0pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Responsible for supporting our Rippling customers and resolving issues related to our Travel Products.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Leverage phone, chat, email functionality, and video conferencing to help our customers optimize Rippling’s Travel Product&nbsp;</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">De-escalate and resolve issues by leveraging platform and industry expertise.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Responsible for documenting product functionality and country-specific nuances and training Global Support Team members.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Become a product expert - you'll be a go-to resource for both customers and coworkers.&nbsp;</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 15pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.656;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18pt;margin-bottom:4pt;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:15pt;white-space:pre-wrap;\">What you will need</strong></b></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:15pt 0px 0pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Required:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> &gt;5 years of working in the travel industry, ideally including team lead and/or leadership responsibilities</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Required:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> experience with Travelport or Sabre GDS</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Required:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Proficient in English; written and verbal communication skills</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Demonstrated experience in problem-solving with attention to detail</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Organizational skills and experience in improving processes</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Flexibility with changing job duties and responsibilities</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Time management skills and the ability to prioritize</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Two or more years of experience in instructional design and training delivery, preferably within the travel sector.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Deep expertise in leveraging technology, including LMS platforms, e-learning development, and virtual classrooms, to effectively train a dispersed, remote workforce.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Track record of creating and optimizing training curricula that drive learner success.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><b><strong style=\"color:rgb(37,37,40);background-color:rgb(255,255,255);font-size:15pt;white-space:pre-wrap;\">Additional Information</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.&nbsp; For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location</span><span style=\"color:rgb(29,28,29);background-color:rgb(248,248,248);font-size:11.5pt;white-space:pre-wrap;\"> </span><a href=\"https://www.rippling.com/pay-transparency\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><span style=\"color:rgb(71,102,159);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">here</span></u></a><span style=\"color:rgb(29,28,29);background-color:rgb(248,248,248);font-size:11.5pt;white-space:pre-wrap;\">.</span><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below. </span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">#LI-Remote</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">The pay range below is hourly salary and does not include a 10% variable cash bonus.</span></p>"},"workLocations":["Remote (United States)"],"department":{"name":"Travel Support","base_department":"Customer Support","department_tree":["Customer Support","Delivery","Spend Support","Travel Support"]},"employmentType":{"label":"HOURLY_FT","id":"Hourly, full-time"},"createdOn":"2026-07-21T17:11:17.717000-07:00","activeJobApplication":{"additionalQuestions":[{"form":{"questions":[{"uniqueKey":"043d141a-9913-4ef0-ba1c-2f028a40c29b","title":"How many years of experience do you have in the Travel Industry?","description":"","tags":[],"dataType":"enum","questionType":"SINGLE_SELECT_RADIO","isRequired":true,"allowComments":false,"canEdit":false,"isPrivate":false,"strChoices":["1-3yrs","3-7yrs","7-10yrs","10+yrs"],"intChoices":[],"isMultiSelectEnabled":false,"isOtherEnabled":false},{"uniqueKey":"4ff5ee3a-d84b-44a3-aac8-54becb1edb3f","title":"How many years of experience do you have in Corporate or Business 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only)","required":true},{"oid":"linkedin_link","fieldType":"SHORT_ANSWER","title":"LinkedIn link","required":true},{"oid":"resume","fieldType":"FILE","title":"Resume","required":true},{"oid":"cover_letter","fieldType":"FILE","title":"Cover letter","required":false}]},"eeocQuestionnaireEnabled":true,"eeocQuestionnaireEnabledForJobPost":true,"url":"https://ats.rippling.com/rippling/jobs/07714bae-d648-4548-b727-ee6ebb7b0807","board":{"boardType":"CUSTOM","slug":"rippling","logo":null,"banner":null,"title":"Current Openings","subtitle":null,"boardURL":"http://www.rippling.com/careers/open-roles","fontType":null,"linkColor":null,"buttonColor":null,"buttonTextColor":null,"legalNotice":"<meta name=\"rteConfig\" content=\"{&quot;version&quot;:&quot;0.410.0&quot;,&quot;producedBy&quot;:&quot;block&quot;,&quot;themeName&quot;:&quot;berry&quot;}\"><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><a href=\"https://www.rippling.com/immigration-policy\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">Rippling's Immigration Policy</span></a></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">This posting is to fill a vacancy on our team, unless otherwise noted.</span><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">By clicking \"Apply\" you agree to&nbsp;</span><a href=\"https://app.rippling.com/legal/employee-privacy\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">Rippling's Employees, Candidates, and Workers Privacy Notice</span></a><span style=\"font-size:11.25pt;white-space:pre-wrap;\">.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>","noOpeningsMessage":null,"groupJobsByLocation":false,"showBoardLogoOnJobPost":false,"showCompanyInfoUnderJobPost":false,"companyName":"Rippling"},"payRangeDetails":[{"location":"US Tier 3","currency":"USD","frequency":"HOUR","rangeStart":26.0,"rangeEnd":37.0,"isRemote":false}],"applicationConfirmationTemplate":"6348729c5a9a6e6df0bb6f64","hasAIEvaluationsEnabled":true,"companyName":"Rippling","unlistedFromSearch":false,"jsonLd":{"@context":"https://schema.org","@type":"JobPosting","title":"Corporate Travel Training Team Lead","description":"<meta><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.656;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18pt;margin-bottom:4pt;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:15pt;white-space:pre-wrap;\">About the role</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:12pt 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. As a member of our quickly growing </span><a href=\"https://www.rippling.com/en-GB/lp/paid-spend-travel?utm_medium=cpc&amp;utm_source=google&amp;utm_campaign=US_Google_Brand_Spend&amp;utm_term=Travel&amp;utm_keyword=rippling%20travel&amp;gad_source=1&amp;gad_campaignid=21879358505&amp;gbraid=0AAAAACrhWa-XBh5UcaNCkVqgcRlpXkFg4&amp;gclid=Cj0KCQiA5abIBhCaARIsAM3-zFUYnUR2HWKQBQuTjzzxFm_HHZpMT_EHo06-C-kOPzeXWh-V_G-t3NQaAkH0EALw_wcB\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Travel</span></a><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Support team, you will be responsible for directly supporting our agents and new hires. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:12pt 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">This is an exciting role where you will have a direct impact on our day-to-day operations, traveler experience and product development! Beyond direct issue resolution, your responsibilities will include:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Creating and maintaining training content</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> and documentation to ensure agents have access to the latest product and procedural knowledge.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Delivering training sessions</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> (both virtual and in-person) on complex topics, new feature rollouts, and best practices.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Providing </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">dedicated support and mentorship to new hires</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> to accelerate their onboarding and ensure they are quickly set up for success.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:12pt 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:12pt 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:12pt 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:15pt;white-space:pre-wrap;\">What you will do</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:15pt 0px 0pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Responsible for supporting our Rippling customers and resolving issues related to our Travel Products.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Leverage phone, chat, email functionality, and video conferencing to help our customers optimize Rippling’s Travel Product&nbsp;</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">De-escalate and resolve issues by leveraging platform and industry expertise.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Responsible for documenting product functionality and country-specific nuances and training Global Support Team members.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Become a product expert - you'll be a go-to resource for both customers and coworkers.&nbsp;</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 15pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.656;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18pt;margin-bottom:4pt;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:15pt;white-space:pre-wrap;\">What you will need</strong></b></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:15pt 0px 0pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Required:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> &gt;5 years of working in the travel industry, ideally including team lead and/or leadership responsibilities</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Required:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> experience with Travelport or Sabre GDS</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Required:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Proficient in English; written and verbal communication skills</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Demonstrated experience in problem-solving with attention to detail</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Organizational skills and experience in improving processes</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Flexibility with changing job duties and responsibilities</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Time management skills and the ability to prioritize</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Two or more years of experience in instructional design and training delivery, preferably within the travel sector.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Deep expertise in leveraging technology, including LMS platforms, e-learning development, and virtual classrooms, to effectively train a dispersed, remote workforce.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Track record of creating and optimizing training curricula that drive learner success.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><b><strong style=\"color:rgb(37,37,40);background-color:rgb(255,255,255);font-size:15pt;white-space:pre-wrap;\">Additional Information</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.&nbsp; For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location</span><span style=\"color:rgb(29,28,29);background-color:rgb(248,248,248);font-size:11.5pt;white-space:pre-wrap;\"> </span><a href=\"https://www.rippling.com/pay-transparency\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><span style=\"color:rgb(71,102,159);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">here</span></u></a><span style=\"color:rgb(29,28,29);background-color:rgb(248,248,248);font-size:11.5pt;white-space:pre-wrap;\">.</span><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below. </span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">#LI-Remote</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">The pay range below is hourly salary and does not include a 10% variable cash bonus.</span></p>","datePosted":"2026-07-22T00:11:17.717000+00:00","hiringOrganization":{"@type":"Organization","name":"Rippling","sameAs":"http://www.rippling.com/careers/open-roles"},"url":"https://ats.rippling.com/rippling/jobs/07714bae-d648-4548-b727-ee6ebb7b0807","baseSalary":{"@type":"MonetaryAmount","value":{"@type":"QuantitativeValue","minValue":26.0,"maxValue":37.0,"unitText":"HOUR"},"currency":"USD"},"directApply":true,"identifier":{"@type":"PropertyValue","name":"Rippling Recruiting","value":"07714bae-d648-4548-b727-ee6ebb7b0807"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":[{"@type":"Country","name":"United States"}]}}