About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).
About the role
The Technical Account Management (TAM) team partners with Rippling’s largest and most strategic customers to help them realize long-term value from the platform. TAMs own key administrator relationships, develop account strategy, drive product adoption, and bring customer feedback back into the business to improve the overall customer experience.
As a Senior Manager, Technical Account Management, you will lead a team of TAM Managers responsible for delivering exceptional customer outcomes across high-value customer segments. You will be accountable for segment performance, manager effectiveness, operational rigor, and the development of a strong leadership bench. This role requires someone who can create leverage through leaders: setting direction, coaching managers, building scalable systems, and partnering cross-functionally to solve complex customer and business problems.
You will work closely with leaders across Account Management, Customer Experience, Support, Product, Engineering, and Revenue Operations to improve retention, adoption, customer health, renewal execution, and scalable operating mechanisms across the TAM organization.
What you will do
What you will need
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed.
This role will receive a competitive salary + 12% annual variable + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. Don't see your location? Ask your recruiter.
This role will receive a competitive salary + variable pay + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
#LI-remote
#LI-hybrid
This posting is to fill a vacancy on our team, unless otherwise noted.
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About the role
The Technical Account Management (TAM) team partners with Rippling’s largest and most strategic customers to help them realize long-term value from the platform. TAMs own key administrator relationships, develop account strategy, drive product adoption, and bring customer feedback back into the business to improve the overall customer experience.
As a Senior Manager, Technical Account Management, you will lead a team of TAM Managers responsible for delivering exceptional customer outcomes across high-value customer segments. You will be accountable for segment performance, manager effectiveness, operational rigor, and the development of a strong leadership bench. This role requires someone who can create leverage through leaders: setting direction, coaching managers, building scalable systems, and partnering cross-functionally to solve complex customer and business problems.
You will work closely with leaders across Account Management, Customer Experience, Support, Product, Engineering, and Revenue Operations to improve retention, adoption, customer health, renewal execution, and scalable operating mechanisms across the TAM organization.
What you will do
What you will need
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed.
This role will receive a competitive salary + 12% annual variable + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. Don't see your location? Ask your recruiter.
This role will receive a competitive salary + variable pay + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
#LI-remote
#LI-hybrid