{"uuid":"1f6a63c7-8eec-42fd-bbea-c5f410cbf9e1","name":"Travel Support Specialist-US Only","description":{"company":"<div><body><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">About Rippling</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style=\"color:rgb(0,0,0);font-size:13.5pt;white-space:pre-wrap;\">Note:</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style=\"color:rgb(0,0,0);font-size:13.5pt;white-space:pre-wrap;\">This role requires flexibility across time zones to meet business needs. You will be scheduled to work during one of the following shifts:</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><ul style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style=\"margin:4px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:13.5pt;white-space:pre-wrap;\">9:00 AM – 5:30 PM EDT</strong></b></li><li style=\"margin:4px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:13.5pt;white-space:pre-wrap;\">9:00 AM – 5:30 PM PDT</strong></b></li></ul><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><span style=\"color:rgb(0,0,0);font-size:13.5pt;white-space:pre-wrap;\">The schedule operates on a rotational shift basis, meaning you must be available to work during either time zone as required by the business (with advanced notice).</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><span style=\"color:rgb(0,0,0);font-size:13.5pt;white-space:pre-wrap;\">We currently have a single opening on the team, with a start date of </span><b><strong style=\"color:rgb(0,0,0);font-size:13.5pt;white-space:pre-wrap;\">10/5/2026.</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p></body></div>","role":"<div><body><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">About the role</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. As a member of our quickly growing Travel support team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. </span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">What you will do</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><ul style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Responsible for supporting our Rippling customers and resolving issues related to our Travel Products.</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Leverage phone, chat, email functionality, and video conferencing to help our customers optimize Rippling’s Travel Product </span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">De-escalate and resolve issues by leveraging platform and industry expertise.</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Responsible for documenting product functionality and country-specific nuances and training Global Support Team members.</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Become a product expert - you'll be a go-to resource for both customers and coworkers. </span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met</span></li></ul><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">What you will need</strong></b></p><ul style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Required: Proficient in English; written and verbal communication skills</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">3+ years of work experience in a travel-related customer/client-facing role</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Demonstrated experience problem-solving with attention to detail</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Organizational skills and experience improving processes</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Flexibility with changing job duties and responsibilities</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Time management skills and ability to prioritize</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">Nice to Have: </strong></b></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;list-style:none;letter-spacing:0.25px;\"><ul style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;'><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">IATA accreditation (WWAFT/WAII/BA2) </span></li></ul></li></ul><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">Additional Information</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email </span><a href=\"mailto:accomodations@rippling.com\" target=\"_blank\" title=\"mailto:accomodations@rippling.com\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">accomodations@rippling.com</span></a></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">This role will receive a competitive salary + benefits. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location </span><a href=\"https://www.rippling.com/pay-transparency\" target=\"_blank\" title=\"https://www.rippling.com/pay-transparency\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">here</span></a><span style=\"font-size:13.5pt;white-space:pre-wrap;\">.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">#LI-Remote</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;'><br><b><strong style=\"color:rgb(0,0,0);font-size:13.5pt;white-space:pre-wrap;\">Base Pay:</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;'><b><strong style=\"color:rgb(0,0,0);font-size:13.5pt;white-space:pre-wrap;\">$22.19-$23.49/hr</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p></body></div>"},"workLocations":["Remote (United States)"],"department":{"name":"Travel Support","base_department":"Customer Support","department_tree":["Customer Support","Delivery","Spend Support","Travel Support"]},"employmentType":{"label":"HOURLY_FT","id":"Hourly, full-time"},"createdOn":"2026-08-18T10:42:11.435000-07:00","activeJobApplication":{"additionalQuestions":[{"form":{"questions":[{"uniqueKey":"db4340bc-3ac5-4e90-8835-ec84f1452a68","title":"How many years of experience do you have in the Travel 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Sabre","Yes - Travelport only","Yes - Sabre only","No"],"intChoices":[],"isMultiSelectEnabled":true,"isOtherEnabled":false}],"deletedQuestions":[],"sections":[],"deletedSections":[],"skipLogic":[]},"name":"US Travel Support Questionnaire","id":"6a849bac5a9b09636489c7d2"},{"form":{"questions":[{"uniqueKey":"17fc73aa-c31b-4d3c-a3d9-1a04ea55d126","title":"Do you require sponsorship now or in the future to work in the US","description":"","tags":[],"dataType":"select","questionType":"KNOCKOUT","isRequired":true,"allowComments":false,"canEdit":false,"isPrivate":false,"strChoices":["Yes","No"],"intChoices":[],"isMultiSelectEnabled":true,"isOtherEnabled":false}],"deletedQuestions":[],"sections":[],"deletedSections":[],"skipLogic":[]},"name":"Require sponsorship (knockout)","id":"6a849bac5a9b09636489c7d3"}],"basicQuestions":[{"oid":"first_name","fieldType":"SHORT_ANSWER","title":"First name","required":true},{"oid":"last_name","fieldType":"SHORT_ANSWER","title":"Last name","required":true},{"oid":"email","fieldType":"SHORT_ANSWER","title":"Email","required":true},{"oid":"pronouns","fieldType":"PRONOUN","title":"Pronouns","required":false},{"oid":"current_company","fieldType":"SHORT_ANSWER","title":"Current company","required":true},{"oid":"phone_number","fieldType":"PHONE_NUMBER","title":"Phone number","required":true},{"oid":"location","fieldType":"SHORT_ANSWER","title":"Location (city only)","required":true},{"oid":"linkedin_link","fieldType":"SHORT_ANSWER","title":"LinkedIn link","required":false},{"oid":"resume","fieldType":"FILE","title":"Resume","required":true},{"oid":"cover_letter","fieldType":"FILE","title":"Cover letter","required":false}]},"eeocQuestionnaireEnabled":true,"eeocQuestionnaireEnabledForJobPost":true,"url":"https://ats.rippling.com/rippling/jobs/1f6a63c7-8eec-42fd-bbea-c5f410cbf9e1","board":{"boardType":"CUSTOM","slug":"rippling","logo":null,"banner":null,"title":"Current Openings","subtitle":null,"boardURL":"http://www.rippling.com/careers/open-roles","fontType":null,"linkColor":null,"buttonColor":null,"buttonTextColor":null,"legalNotice":"<meta name=\"rteConfig\" content=\"{&quot;version&quot;:&quot;0.410.0&quot;,&quot;producedBy&quot;:&quot;block&quot;,&quot;themeName&quot;:&quot;berry&quot;}\"><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><a href=\"https://www.rippling.com/immigration-policy\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">Rippling's Immigration Policy</span></a></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">This posting is to fill a vacancy on our team, unless otherwise noted.</span><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">By clicking \"Apply\" you agree to&nbsp;</span><a href=\"https://app.rippling.com/legal/employee-privacy\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">Rippling's Employees, Candidates, and Workers Privacy Notice</span></a><span style=\"font-size:11.25pt;white-space:pre-wrap;\">.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>","noOpeningsMessage":null,"groupJobsByLocation":false,"showBoardLogoOnJobPost":false,"showCompanyInfoUnderJobPost":false,"companyName":"Rippling"},"payRangeDetails":[],"applicationConfirmationTemplate":"6348729c5a9a6e6df0bb6f64","hasAIEvaluationsEnabled":true,"companyName":"Rippling","unlistedFromSearch":false,"jsonLd":{"@context":"https://schema.org","@type":"JobPosting","title":"Travel Support Specialist-US Only","description":"<div><body><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">About the role</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. As a member of our quickly growing Travel support team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. </span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">What you will do</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><ul style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Responsible for supporting our Rippling customers and resolving issues related to our Travel Products.</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Leverage phone, chat, email functionality, and video conferencing to help our customers optimize Rippling’s Travel Product </span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">De-escalate and resolve issues by leveraging platform and industry expertise.</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Responsible for documenting product functionality and country-specific nuances and training Global Support Team members.</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Become a product expert - you'll be a go-to resource for both customers and coworkers. </span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met</span></li></ul><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">What you will need</strong></b></p><ul style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Required: Proficient in English; written and verbal communication skills</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">3+ years of work experience in a travel-related customer/client-facing role</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Demonstrated experience problem-solving with attention to detail</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Organizational skills and experience improving processes</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Flexibility with changing job duties and responsibilities</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Time management skills and ability to prioritize</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">Nice to Have: </strong></b></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;list-style:none;letter-spacing:0.25px;\"><ul style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;'><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level</span></li><li style=\"margin:4px 0px;font-size:14pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">IATA accreditation (WWAFT/WAII/BA2) </span></li></ul></li></ul><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">Additional Information</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email </span><a href=\"mailto:accomodations@rippling.com\" target=\"_blank\" title=\"mailto:accomodations@rippling.com\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">accomodations@rippling.com</span></a></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">This role will receive a competitive salary + benefits. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location </span><a href=\"https://www.rippling.com/pay-transparency\" target=\"_blank\" title=\"https://www.rippling.com/pay-transparency\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">here</span></a><span style=\"font-size:13.5pt;white-space:pre-wrap;\">.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><span style=\"font-size:13.5pt;white-space:pre-wrap;\">A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;text-align:start;'><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">#LI-Remote</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;'><br><b><strong style=\"color:rgb(0,0,0);font-size:13.5pt;white-space:pre-wrap;\">Base Pay:</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;'><b><strong style=\"color:rgb(0,0,0);font-size:13.5pt;white-space:pre-wrap;\">$22.19-$23.49/hr</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p></body></div>","datePosted":"2026-08-18T17:42:11.435000+00:00","hiringOrganization":{"@type":"Organization","name":"Rippling","sameAs":"http://www.rippling.com/careers/open-roles"},"url":"https://ats.rippling.com/rippling/jobs/1f6a63c7-8eec-42fd-bbea-c5f410cbf9e1","directApply":true,"identifier":{"@type":"PropertyValue","name":"Rippling Recruiting","value":"1f6a63c7-8eec-42fd-bbea-c5f410cbf9e1"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":[{"@type":"Country","name":"United States"}]}}