About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).
About the role
As a Customer Success Associate (internally titled “Technical Account Associate”), you will support a high-volume book of business of about 4,000 accounts through a pooled success model. You’ll help customers improve product engagement, resolve account questions, navigate renewals, and understand how Rippling can better support their business.
This is a fast-paced, customer-facing role for someone who is curious, resourceful, comfortable on the phone, and motivated by measurable outcomes. You’ll work across a large book of customers, using judgment and data to prioritize where to spend time. The right person is a go-getter who can juggle competing priorities, learn quickly, ask strong questions, and create value across many customer relationships at once.
This role is a strong fit for someone early in their customer success career who wants to build commercial, relationship-building, and product advisory skills at scale.
Please note: We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area.
What you will do
Who you are
What you will need
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed.
This posting is to fill a vacancy on our team, unless otherwise noted.
By clicking \"Apply\" you agree to Rippling's Employees, Candidates, and Workers Privacy Notice.
About the role
As a Customer Success Associate (internally titled “Technical Account Associate”), you will support a high-volume book of business of about 4,000 accounts through a pooled success model. You’ll help customers improve product engagement, resolve account questions, navigate renewals, and understand how Rippling can better support their business.
This is a fast-paced, customer-facing role for someone who is curious, resourceful, comfortable on the phone, and motivated by measurable outcomes. You’ll work across a large book of customers, using judgment and data to prioritize where to spend time. The right person is a go-getter who can juggle competing priorities, learn quickly, ask strong questions, and create value across many customer relationships at once.
This role is a strong fit for someone early in their customer success career who wants to build commercial, relationship-building, and product advisory skills at scale.
Please note: We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area.
What you will do
Who you are
What you will need
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed.