{"uuid":"5da53666-eb61-402c-9cd6-0ae1d3fde0d6","name":"Customer Support Specialist, Business Unit","description":{"company":"<meta><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">About Rippling</strong></b><br><br></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Based in San Francisco, CA, </span><a href=\"https://www.rippling.com/careers\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling has raised $1.4B+</span></a><span style=\"font-size:11pt;white-space:pre-wrap;\"> from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">We prioritize candidate safety. Please be aware that all official communication will only be sent from @</span><a href=\"https://www.rippling.com/\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling.com </span></a><span style=\"font-size:11pt;white-space:pre-wrap;\">addresses.</span></p>","role":"<meta><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">About the team</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:2.052;letter-spacing:0.25px;margin:0pt 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">The Business Unit at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our Scheduling and Attendance product. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:2.052;letter-spacing:0.25px;margin:0pt 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:2.052;letter-spacing:0.25px;margin:0pt 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.&nbsp;</span></p><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.44;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:24pt;margin-bottom:0pt;padding-left:0px;\"><b><strong style=\"color:rgb(41,42,46);font-size:24.5pt;white-space:pre-wrap;\">What you will do</strong></b></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:2.052;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Become a product expert - Develop and maintain a deep understanding of scheduling and time attendance products, supporting shift-based workplaces. Provide accurate information and assistance to both customers and colleagues&nbsp;</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:2.052;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Provide personalized and professional support by responding promptly to external customers via chat, email, and video conferencing to resolve basic to complex inquiries.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Resolve product or service issues by understanding the customer's issue, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:2.052;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Proactively communicate and collaborate via Slack and other company channels, with our distributed team to provide consistent and reliable support.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:2.052;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Respond to customer reviews on various App Review platforms.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:2.052;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Successfully utilize resources available to assist customers, including Confluence, Jira, Salesforce, HubSpot, Slack, Help Center, etc, and properly document details from interactions.&nbsp;</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:2.052;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Assist internal customers and peers with product and process questions via Slack.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:2.052;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Troubleshoot and report new or possible product defects in collaboration with Senior Support Specialists.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Exercise sound judgement in ambiguous situations with limited information.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Bring energy, optimism, and professionalism to internal and external customer interactions.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px 15pt;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.44;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:24pt;margin-bottom:0pt;padding-left:0px;\"><b><strong style=\"color:rgb(41,42,46);font-size:24.5pt;white-space:pre-wrap;\">What you will have</strong></b></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(41,42,46);margin:12pt 0px 0pt;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Bachelor's degree</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">1-4 years of customer support experience in a SaaS business</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Demonstrated experience in problem-solving, troubleshooting a SaaS product, with attention to detail.&nbsp;</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Curiosity, resourcefulness, and dependability - getting joy from going above and beyond to make customers successful.&nbsp;</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Time management skills and ability to prioritize</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;--listitem-marker-color:#292a2e;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Excellent communication skills, both written and verbal (in English)</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;--listitem-marker-color:#292a2e;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">The ability to work remotely between the hours of 7:00AM-7:00 PM CST</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:12pt;line-height:1.656;--listitem-marker-color:#292a2e;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Able to reliably work scheduled shifts including some weekends and holidays.</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Additional Information</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email </span><a href=\"mailto:accomodations@rippling.com\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><span style=\"color:rgb(17,85,204);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">accomodations@rippling.com</span></u></a><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.&nbsp; For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location</span><span style=\"color:rgb(29,28,29);background-color:rgb(248,248,248);font-size:11pt;white-space:pre-wrap;\"> </span><a href=\"https://www.rippling.com/pay-transparency\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><span style=\"color:rgb(71,102,159);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">here</span></u></a><span style=\"color:rgb(29,28,29);background-color:rgb(248,248,248);font-size:11pt;white-space:pre-wrap;\">.</span><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Base Pay:</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">$22.19-$23.49</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"},"workLocations":["Remote (United States)"],"department":{"name":"WiW Support","base_department":"Customer Support","department_tree":["Customer Support","Delivery","HCM Support","WiW Support"]},"employmentType":{"label":"HOURLY_FT","id":"Hourly, full-time"},"createdOn":"2026-06-23T06:54:20.123000-07:00","activeJobApplication":{"additionalQuestions":[{"form":{"questions":[{"uniqueKey":"b244b298-5d87-4334-b6bb-e004d7ca1ffc","title":"Do you require sponsorship now or in the future to work in the US","description":"","tags":[],"dataType":"select","questionType":"KNOCKOUT","isRequired":true,"allowComments":false,"canEdit":false,"isPrivate":false,"strChoices":["Yes","No"],"intChoices":[],"isMultiSelectEnabled":true,"isOtherEnabled":false}],"deletedQuestions":[],"sections":[],"deletedSections":[],"skipLogic":[]},"name":"Require sponsorship (knockout)","id":"6a54fa28dec6df018b14bce8"}],"basicQuestions":[{"oid":"first_name","fieldType":"SHORT_ANSWER","title":"First name","required":true},{"oid":"last_name","fieldType":"SHORT_ANSWER","title":"Last name","required":true},{"oid":"email","fieldType":"SHORT_ANSWER","title":"Email","required":true},{"oid":"pronouns","fieldType":"PRONOUN","title":"Pronouns","required":false},{"oid":"current_company","fieldType":"SHORT_ANSWER","title":"Current company","required":true},{"oid":"phone_number","fieldType":"PHONE_NUMBER","title":"Phone number","required":true},{"oid":"location","fieldType":"SHORT_ANSWER","title":"Location (city only)","required":true},{"oid":"linkedin_link","fieldType":"SHORT_ANSWER","title":"LinkedIn link","required":true},{"oid":"resume","fieldType":"FILE","title":"Resume","required":true},{"oid":"cover_letter","fieldType":"FILE","title":"Cover letter","required":false}]},"eeocQuestionnaireEnabled":true,"eeocQuestionnaireEnabledForJobPost":true,"url":"https://ats.rippling.com/rippling/jobs/5da53666-eb61-402c-9cd6-0ae1d3fde0d6","board":{"boardType":"CUSTOM","slug":"rippling","logo":null,"banner":null,"title":"Current Openings","subtitle":null,"boardURL":"http://www.rippling.com/careers/open-roles","fontType":null,"linkColor":null,"buttonColor":null,"buttonTextColor":null,"legalNotice":"<meta name=\"rteConfig\" content=\"{&quot;version&quot;:&quot;0.410.0&quot;,&quot;producedBy&quot;:&quot;block&quot;,&quot;themeName&quot;:&quot;berry&quot;}\"><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><a href=\"https://www.rippling.com/immigration-policy\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">Rippling's Immigration Policy</span></a></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">This posting is to fill a vacancy on our team, unless otherwise noted.</span><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">By clicking \"Apply\" you agree to&nbsp;</span><a href=\"https://app.rippling.com/legal/employee-privacy\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">Rippling's Employees, Candidates, and Workers Privacy Notice</span></a><span style=\"font-size:11.25pt;white-space:pre-wrap;\">.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>","noOpeningsMessage":null,"groupJobsByLocation":false,"showBoardLogoOnJobPost":false,"showCompanyInfoUnderJobPost":false,"companyName":"Rippling"},"payRangeDetails":[],"applicationConfirmationTemplate":"6348729c5a9a6e6df0bb6f64","hasAIEvaluationsEnabled":true,"companyName":"Rippling","unlistedFromSearch":false,"jsonLd":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Specialist, Business Unit","description":"<meta><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">About the team</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:2.052;letter-spacing:0.25px;margin:0pt 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">The Business Unit at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our Scheduling and Attendance product. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:2.052;letter-spacing:0.25px;margin:0pt 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:2.052;letter-spacing:0.25px;margin:0pt 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.&nbsp;</span></p><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.44;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:24pt;margin-bottom:0pt;padding-left:0px;\"><b><strong style=\"color:rgb(41,42,46);font-size:24.5pt;white-space:pre-wrap;\">What you will do</strong></b></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:2.052;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Become a product expert - Develop and maintain a deep understanding of scheduling and time attendance products, supporting shift-based workplaces. Provide accurate information and assistance to both customers and colleagues&nbsp;</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:2.052;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Provide personalized and professional support by responding promptly to external customers via chat, email, and video conferencing to resolve basic to complex inquiries.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Resolve product or service issues by understanding the customer's issue, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:2.052;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Proactively communicate and collaborate via Slack and other company channels, with our distributed team to provide consistent and reliable support.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:2.052;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Respond to customer reviews on various App Review platforms.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:2.052;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Successfully utilize resources available to assist customers, including Confluence, Jira, Salesforce, HubSpot, Slack, Help Center, etc, and properly document details from interactions.&nbsp;</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:2.052;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Assist internal customers and peers with product and process questions via Slack.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:2.052;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Troubleshoot and report new or possible product defects in collaboration with Senior Support Specialists.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Exercise sound judgement in ambiguous situations with limited information.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Bring energy, optimism, and professionalism to internal and external customer interactions.</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px 15pt;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.44;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:24pt;margin-bottom:0pt;padding-left:0px;\"><b><strong style=\"color:rgb(41,42,46);font-size:24.5pt;white-space:pre-wrap;\">What you will have</strong></b></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(41,42,46);margin:12pt 0px 0pt;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Bachelor's degree</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">1-4 years of customer support experience in a SaaS business</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Demonstrated experience in problem-solving, troubleshooting a SaaS product, with attention to detail.&nbsp;</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Curiosity, resourcefulness, and dependability - getting joy from going above and beyond to make customers successful.&nbsp;</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Time management skills and ability to prioritize</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;--listitem-marker-color:#292a2e;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Excellent communication skills, both written and verbal (in English)</span></li><li style=\"color:rgb(41,42,46);margin:0pt 0px;font-size:12pt;line-height:1.656;--listitem-marker-color:#292a2e;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">The ability to work remotely between the hours of 7:00AM-7:00 PM CST</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:12pt;line-height:1.656;--listitem-marker-color:#292a2e;letter-spacing:0.25px;\"><span style=\"color:rgb(41,42,46);font-size:12pt;white-space:pre-wrap;\">Able to reliably work scheduled shifts including some weekends and holidays.</span><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Additional Information</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email </span><a href=\"mailto:accomodations@rippling.com\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><span style=\"color:rgb(17,85,204);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">accomodations@rippling.com</span></u></a><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.&nbsp; For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location</span><span style=\"color:rgb(29,28,29);background-color:rgb(248,248,248);font-size:11pt;white-space:pre-wrap;\"> </span><a href=\"https://www.rippling.com/pay-transparency\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><span style=\"color:rgb(71,102,159);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">here</span></u></a><span style=\"color:rgb(29,28,29);background-color:rgb(248,248,248);font-size:11pt;white-space:pre-wrap;\">.</span><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Base Pay:</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">$22.19-$23.49</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>","datePosted":"2026-06-23T13:54:20.123000+00:00","hiringOrganization":{"@type":"Organization","name":"Rippling","sameAs":"http://www.rippling.com/careers/open-roles"},"url":"https://ats.rippling.com/rippling/jobs/5da53666-eb61-402c-9cd6-0ae1d3fde0d6","directApply":true,"identifier":{"@type":"PropertyValue","name":"Rippling Recruiting","value":"5da53666-eb61-402c-9cd6-0ae1d3fde0d6"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":[{"@type":"Country","name":"United States"}]}}