{"uuid":"64554859-b5a2-44b8-a9d2-67a68536c605","name":"Customer Support Specialist, Tax","description":{"company":"<div><body><h2 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;'><b><strong style=\"white-space:pre-wrap;\">About Rippling</strong></b></h2><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><span style=\"font-size:11pt;white-space:pre-wrap;\">Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><span style=\"font-size:11pt;white-space:pre-wrap;\">Based in San Francisco, CA, </span><a href=\"https://www.rippling.com/careers\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling has raised $1.4B+</span></a><span style=\"font-size:11pt;white-space:pre-wrap;\"> from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><span style=\"font-size:11pt;white-space:pre-wrap;\">We prioritize candidate safety. Please be aware that all official communication will only be sent from @</span><a href=\"https://www.rippling.com/\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling.com </span></a><span style=\"font-size:11pt;white-space:pre-wrap;\">addresses.</span></p></body></div>","role":"<div><body><h2 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:justify;padding-left:0px;'><span style=\"color:rgb(0,0,0);font-size:15pt;white-space:pre-wrap;\">About the team</span></h2><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:0pt 0px;padding:0px;text-align:justify;'><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">The Customer Support Payroll team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:0pt 0px;padding:0px;text-align:justify;'><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:0pt 0px;padding:0px;text-align:justify;'><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support Payroll team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling. </span></p><h2 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:justify;padding-left:0px;'><b><strong style=\"color:rgb(0,0,0);font-size:15pt;white-space:pre-wrap;\">What you will do</strong></b></h2><ul style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style=\"color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Troubleshoot and resolve payroll tax-related issues and guide customers through payroll processing, tax filing, and compliance questions</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Become the go-to product expert on our US Payroll and Tax capabilities for customers.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Partner with Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise.</span></li></ul><h2 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:justify;padding-left:0px;'><span style=\"color:rgb(0,0,0);font-size:15pt;white-space:pre-wrap;\">What you will need</span></h2><ul style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style=\"color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">1-4 years of customer support experience in US Payroll domain</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Bachelor's degree</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail. </span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Time management skills and ability to prioritize</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Excellent communication skills, both written and verbal (in English)</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST</span></li></ul><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;'><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Additional Information</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;'><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email </span><a href=\"mailto:accomodations@rippling.com\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><span style=\"color:rgb(17,85,204);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">accomodations@rippling.com</span></u></a><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;'><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">The final compensation offered to a successful candidate will depend on several factors, including but not limited to, location, experience, education, training, and business need. This position may also be eligible for bonuses, commissions, and/or equity, subject to applicable plan documents and company policy. Successful candidates hired for this role may also be eligible to participate in the company's benefits programs, which may include, medical, dental, vision, life insurance, retirement benefits, and/or paid time off, as determined by company policy.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><span style=\"font-size:11pt;white-space:pre-wrap;\">Tier 2: $23.49 per hour</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><span style=\"font-size:11pt;white-space:pre-wrap;\">Tier 3: $22.19 per hour</span></p></body></div>"},"workLocations":["Remote (Chicago, IL, US)","Remote (California, US)","Remote (Minneapolis, MN, US)","Remote (Texas, US)","Remote (Arizona, US)","Remote (Seattle, WA, US)","Remote (Washington, US)","Remote (Los Angeles, California, US)"],"department":{"name":"Tax","base_department":"Customer Support","department_tree":["Customer Support","Delivery","Payroll Support","Tax"]},"employmentType":{"label":"HOURLY_FT","id":"Hourly, full-time"},"createdOn":"2026-07-24T14:38:11.228000-07:00","activeJobApplication":{"additionalQuestions":[{"form":{"questions":[{"uniqueKey":"3ff59c8b-4f47-48d3-bdf8-ddda4162f628","title":"Do you live in a state that is in the Mountain Standard Time zone or the Pacific Standard Time zone?","description":"","tags":[],"dataType":"select","questionType":"KNOCKOUT","isRequired":true,"allowComments":false,"canEdit":false,"isPrivate":false,"strChoices":["Yes","No"],"intChoices":[],"isMultiSelectEnabled":true,"isOtherEnabled":false}],"deletedQuestions":[],"sections":[],"deletedSections":[],"skipLogic":[]},"name":"Customer Support - MST/PST knockout","id":"6a84dcb4e58f5ab2d6830a5f"},{"form":{"questions":[{"uniqueKey":"b244b298-5d87-4334-b6bb-e004d7ca1ffc","title":"Do you require sponsorship now or in the future to work in the US","description":"","tags":[],"dataType":"select","questionType":"KNOCKOUT","isRequired":true,"allowComments":false,"canEdit":false,"isPrivate":false,"strChoices":["Yes","No"],"intChoices":[],"isMultiSelectEnabled":true,"isOtherEnabled":false}],"deletedQuestions":[],"sections":[],"deletedSections":[],"skipLogic":[]},"name":"Require sponsorship (knockout)","id":"6a84dcb4e58f5ab2d6830a60"}],"basicQuestions":[{"oid":"first_name","fieldType":"SHORT_ANSWER","title":"First name","required":true},{"oid":"last_name","fieldType":"SHORT_ANSWER","title":"Last name","required":true},{"oid":"email","fieldType":"SHORT_ANSWER","title":"Email","required":true},{"oid":"pronouns","fieldType":"PRONOUN","title":"Pronouns","required":false},{"oid":"current_company","fieldType":"SHORT_ANSWER","title":"Current company","required":true},{"oid":"phone_number","fieldType":"PHONE_NUMBER","title":"Phone number","required":true},{"oid":"location","fieldType":"SHORT_ANSWER","title":"Location (city only)","required":true},{"oid":"linkedin_link","fieldType":"SHORT_ANSWER","title":"LinkedIn link","required":true},{"oid":"resume","fieldType":"FILE","title":"Resume","required":true},{"oid":"cover_letter","fieldType":"FILE","title":"Cover letter","required":false}]},"eeocQuestionnaireEnabled":true,"eeocQuestionnaireEnabledForJobPost":true,"url":"https://ats.rippling.com/rippling/jobs/64554859-b5a2-44b8-a9d2-67a68536c605","board":{"boardType":"CUSTOM","slug":"rippling","logo":null,"banner":null,"title":"Current Openings","subtitle":null,"boardURL":"http://www.rippling.com/careers/open-roles","fontType":null,"linkColor":null,"buttonColor":null,"buttonTextColor":null,"legalNotice":"<meta name=\"rteConfig\" content=\"{&quot;version&quot;:&quot;0.410.0&quot;,&quot;producedBy&quot;:&quot;block&quot;,&quot;themeName&quot;:&quot;berry&quot;}\"><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><a href=\"https://www.rippling.com/immigration-policy\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">Rippling's Immigration Policy</span></a></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">This posting is to fill a vacancy on our team, unless otherwise noted.</span><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">By clicking \"Apply\" you agree to&nbsp;</span><a href=\"https://app.rippling.com/legal/employee-privacy\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">Rippling's Employees, Candidates, and Workers Privacy Notice</span></a><span style=\"font-size:11.25pt;white-space:pre-wrap;\">.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>","noOpeningsMessage":null,"groupJobsByLocation":false,"showBoardLogoOnJobPost":false,"showCompanyInfoUnderJobPost":false,"companyName":"Rippling"},"payRangeDetails":[],"applicationConfirmationTemplate":"6348729c5a9a6e6df0bb6f64","hasAIEvaluationsEnabled":true,"companyName":"Rippling","unlistedFromSearch":false,"jsonLd":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Specialist, Tax","description":"<div><body><h2 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:justify;padding-left:0px;'><span style=\"color:rgb(0,0,0);font-size:15pt;white-space:pre-wrap;\">About the team</span></h2><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:0pt 0px;padding:0px;text-align:justify;'><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">The Customer Support Payroll team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:0pt 0px;padding:0px;text-align:justify;'><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.656;letter-spacing:0.25px;margin:0pt 0px;padding:0px;text-align:justify;'><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support Payroll team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling. </span></p><h2 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:justify;padding-left:0px;'><b><strong style=\"color:rgb(0,0,0);font-size:15pt;white-space:pre-wrap;\">What you will do</strong></b></h2><ul style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style=\"color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Troubleshoot and resolve payroll tax-related issues and guide customers through payroll processing, tax filing, and compliance questions</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Become the go-to product expert on our US Payroll and Tax capabilities for customers.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Partner with Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise.</span></li></ul><h2 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:justify;padding-left:0px;'><span style=\"color:rgb(0,0,0);font-size:15pt;white-space:pre-wrap;\">What you will need</span></h2><ul style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style=\"color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">1-4 years of customer support experience in US Payroll domain</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Bachelor's degree</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail. </span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Time management skills and ability to prioritize</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Excellent communication skills, both written and verbal (in English)</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.656;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST</span></li></ul><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;'><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Additional Information</strong></b></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;'><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email </span><a href=\"mailto:accomodations@rippling.com\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><span style=\"color:rgb(17,85,204);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">accomodations@rippling.com</span></u></a><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;'><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">The final compensation offered to a successful candidate will depend on several factors, including but not limited to, location, experience, education, training, and business need. This position may also be eligible for bonuses, commissions, and/or equity, subject to applicable plan documents and company policy. Successful candidates hired for this role may also be eligible to participate in the company's benefits programs, which may include, medical, dental, vision, life insurance, retirement benefits, and/or paid time off, as determined by company policy.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><span style=\"font-size:11pt;white-space:pre-wrap;\">Tier 2: $23.49 per hour</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><span style=\"font-size:11pt;white-space:pre-wrap;\">Tier 3: $22.19 per hour</span></p></body></div>","datePosted":"2026-07-24T21:38:11.228000+00:00","hiringOrganization":{"@type":"Organization","name":"Rippling","sameAs":"http://www.rippling.com/careers/open-roles"},"url":"https://ats.rippling.com/rippling/jobs/64554859-b5a2-44b8-a9d2-67a68536c605","directApply":true,"identifier":{"@type":"PropertyValue","name":"Rippling Recruiting","value":"64554859-b5a2-44b8-a9d2-67a68536c605"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":[{"@type":"Country","name":"United States"}]}}