{"uuid":"b64a52fa-11d9-49c0-b9bf-b6592c93bf55","name":"Pay Run Management Support","description":{"company":"<meta><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">About Rippling</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Based in San Francisco, CA, </span><a href=\"https://www.rippling.com/careers#:~:text=GLOBAL%20EMPLOYEES-,%241.4B%2B,-RAISED%20TO%20DATE\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling has raised $1.4B+</span></a><span style=\"font-size:11pt;white-space:pre-wrap;\"> from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">We prioritize candidate safety. Please be aware that all official communication will only be sent from @</span><a href=\"http://www.Rippling.com\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling.com</span></a><span style=\"font-size:11pt;white-space:pre-wrap;\"> addresses.</span></p>","role":"<meta><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(32,32,34);white-space:pre-wrap;\">About the team</strong></b><br><br></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">The </span><b><strong style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Customer Support Payroll team</strong></b><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\"> at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">At Rippling, we are actively seeking enthusiastic individuals to join our </span><b><strong style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Customer Support Payroll team</strong></b><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(32,32,34);white-space:pre-wrap;\">What you will do</strong></b></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">US Payroll - Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region.</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams.</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience.</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns.</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues.</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise.</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(32,32,34);white-space:pre-wrap;\">What you will need</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">For US Payroll</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">1-4 years of customer support experience in US Payroll domain</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Common for all:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Bachelor's degree</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail.&nbsp;</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Time management skills and ability to prioritize</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Excellent communication skills, both written and verbal (in English)</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Experience (and open to) working night shifts (6:30 PM IST - 7:00 AM IST (any 9-hour shift))</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(32,32,34);white-space:pre-wrap;\">Additional Information</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email </span><a href=\"mailto:accomodations@rippling.com\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><span style=\"color:rgb(32,32,34);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">accomodations@rippling.com</span></u></a><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.&nbsp; For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location</span><span style=\"color:rgb(32,32,34);background-color:rgb(248,248,248);font-size:11pt;white-space:pre-wrap;\"> </span><a href=\"https://www.rippling.com/pay-transparency\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><span style=\"color:rgb(32,32,34);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">here</span></u></a><span style=\"color:rgb(32,32,34);background-color:rgb(248,248,248);font-size:11pt;white-space:pre-wrap;\">.</span><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">#LI-Hybrid</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(32,32,34);white-space:pre-wrap;\">*Commission is not guaranteed</strong></b><span style=\"color:var(--component-color-picker-series-7-color-5,#ffffff);white-space:pre-wrap;\">\t</span><span style=\"color:var(--component-color-picker-series-7-color-5,#ffffff);white-space:pre-wrap;\">\t</span><span style=\"color:var(--component-color-picker-series-7-color-5,#ffffff);white-space:pre-wrap;\">\t</span></p>"},"workLocations":["Bangalore, India"],"department":{"name":"Pay Run Management Support","base_department":"Customer Support","department_tree":["Customer Support","Delivery","Payroll Support","Pay Run Management Support"]},"employmentType":{"label":"SALARIED_FT","id":"Salaried, full-time"},"createdOn":"2026-07-27T00:30:53.100000-07:00","activeJobApplication":{"additionalQuestions":null,"basicQuestions":[{"oid":"first_name","fieldType":"SHORT_ANSWER","title":"First name","required":true},{"oid":"last_name","fieldType":"SHORT_ANSWER","title":"Last name","required":true},{"oid":"email","fieldType":"SHORT_ANSWER","title":"Email","required":true},{"oid":"pronouns","fieldType":"PRONOUN","title":"Pronouns","required":false},{"oid":"current_company","fieldType":"SHORT_ANSWER","title":"Current company","required":false},{"oid":"phone_number","fieldType":"PHONE_NUMBER","title":"Phone number","required":true},{"oid":"location","fieldType":"SHORT_ANSWER","title":"Location (city only)","required":true},{"oid":"resume","fieldType":"FILE","title":"Resume","required":true},{"oid":"cover_letter","fieldType":"FILE","title":"Cover letter","required":false}]},"eeocQuestionnaireEnabled":true,"eeocQuestionnaireEnabledForJobPost":true,"url":"https://ats.rippling.com/rippling/jobs/b64a52fa-11d9-49c0-b9bf-b6592c93bf55","board":{"boardType":"CUSTOM","slug":"rippling","logo":null,"banner":null,"title":"Current Openings","subtitle":null,"boardURL":"http://www.rippling.com/careers/open-roles","fontType":null,"linkColor":null,"buttonColor":null,"buttonTextColor":null,"legalNotice":"<meta name=\"rteConfig\" content=\"{&quot;version&quot;:&quot;0.410.0&quot;,&quot;producedBy&quot;:&quot;block&quot;,&quot;themeName&quot;:&quot;berry&quot;}\"><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><a href=\"https://www.rippling.com/immigration-policy\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">Rippling's Immigration Policy</span></a></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">This posting is to fill a vacancy on our team, unless otherwise noted.</span><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">By clicking \"Apply\" you agree to&nbsp;</span><a href=\"https://app.rippling.com/legal/employee-privacy\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">Rippling's Employees, Candidates, and Workers Privacy Notice</span></a><span style=\"font-size:11.25pt;white-space:pre-wrap;\">.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>","noOpeningsMessage":null,"groupJobsByLocation":false,"showBoardLogoOnJobPost":false,"showCompanyInfoUnderJobPost":false,"companyName":"Rippling"},"payRangeDetails":[],"applicationConfirmationTemplate":"6348729c5a9a6e6df0bb6f64","hasAIEvaluationsEnabled":true,"companyName":"Rippling","unlistedFromSearch":false,"jsonLd":{"@context":"https://schema.org","@type":"JobPosting","title":"Pay Run Management Support","description":"<meta><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(32,32,34);white-space:pre-wrap;\">About the team</strong></b><br><br></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">The </span><b><strong style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Customer Support Payroll team</strong></b><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\"> at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">At Rippling, we are actively seeking enthusiastic individuals to join our </span><b><strong style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Customer Support Payroll team</strong></b><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(32,32,34);white-space:pre-wrap;\">What you will do</strong></b></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">US Payroll - Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region.</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams.</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience.</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns.</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues.</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise.</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(32,32,34);white-space:pre-wrap;\">What you will need</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">For US Payroll</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">1-4 years of customer support experience in US Payroll domain</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Common for all:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Bachelor's degree</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail.&nbsp;</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Time management skills and ability to prioritize</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Excellent communication skills, both written and verbal (in English)</span></li><li style=\"color:rgb(32,32,34);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#202022;letter-spacing:0.25px;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Experience (and open to) working night shifts (6:30 PM IST - 7:00 AM IST (any 9-hour shift))</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(32,32,34);white-space:pre-wrap;\">Additional Information</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email </span><a href=\"mailto:accomodations@rippling.com\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><span style=\"color:rgb(32,32,34);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">accomodations@rippling.com</span></u></a><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.&nbsp; For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location</span><span style=\"color:rgb(32,32,34);background-color:rgb(248,248,248);font-size:11pt;white-space:pre-wrap;\"> </span><a href=\"https://www.rippling.com/pay-transparency\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><span style=\"color:rgb(32,32,34);font-size:11pt;text-decoration:underline;white-space:pre-wrap;\">here</span></u></a><span style=\"color:rgb(32,32,34);background-color:rgb(248,248,248);font-size:11pt;white-space:pre-wrap;\">.</span><span style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(32,32,34);font-size:11pt;white-space:pre-wrap;\">#LI-Hybrid</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(32,32,34);white-space:pre-wrap;\">*Commission is not guaranteed</strong></b><span style=\"color:var(--component-color-picker-series-7-color-5,#ffffff);white-space:pre-wrap;\">\t</span><span style=\"color:var(--component-color-picker-series-7-color-5,#ffffff);white-space:pre-wrap;\">\t</span><span style=\"color:var(--component-color-picker-series-7-color-5,#ffffff);white-space:pre-wrap;\">\t</span></p>","datePosted":"2026-07-27T07:30:53.100000+00:00","hiringOrganization":{"@type":"Organization","name":"Rippling","sameAs":"http://www.rippling.com/careers/open-roles"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore","addressRegion":"KA","addressCountry":"IN"}}],"url":"https://ats.rippling.com/rippling/jobs/b64a52fa-11d9-49c0-b9bf-b6592c93bf55","directApply":true,"identifier":{"@type":"PropertyValue","name":"Rippling Recruiting","value":"b64a52fa-11d9-49c0-b9bf-b6592c93bf55"}}}