About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Describe the role and team the candidate will be joining

What you will do

Act as the primary point of contact for our US-based customers, US-based insurance carriers, and internal partners while owning the end-to-end resolution of issues related to benefits and enrollments
Root cause complex issues, collaborate with Product/Engineering and other internal stakeholders to define and implement enhancements through process and automation, in order to improve the customer experience
Communicate with stakeholders throughout the duration of assigned projects
Manage complex escalations and issues

What you will need

1-3 years of experience in a customer-facing operational role, such as implementation, support, or operations with US-based insurance and benefits experience required.
Strong communication skills (written required, verbal preferred)
Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
Strong problem solving, research and conflict resolution skills
Strong desire to learn about subject matter and new processes surrounding the work
Prior experience at a Saas/start-up company preferred

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.