{"uuid":"e2a0196d-4e9a-493b-a299-a9e6aabe1f2d","name":"Technical Account Manager","description":{"company":"<div><body><h1 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:1px;margin-top:24px;margin-bottom:4px;padding-left:0px;'><b><strong style=\"font-size:15pt;white-space:pre-wrap;\">About Rippling</strong></b></h1><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><span style=\"font-size:11pt;white-space:pre-wrap;\">Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Based in San Francisco, CA, Rippling has raised $1.85B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><span style=\"font-size:11pt;white-space:pre-wrap;\">We prioritise candidate safety. Please be aware that all official communication will only be sent from @</span><a href=\"http://www.Rippling.com\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling.com</span></a><span style=\"font-size:11pt;white-space:pre-wrap;\"> addresses.</span></p></body></div>","role":"<div><body><h1 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:1px;margin-top:24px;margin-bottom:4px;text-align:start;padding-left:0px;'><b><strong style=\"font-size:15pt;white-space:pre-wrap;\">About the role</strong></b></h1><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join our Global TAM team in Sydney! As part of our dedicated Technical Account Management organisation, you will work closely with our rapidly scaling and maturing globally headquartered customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite. </span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><span style=\"font-size:11pt;white-space:pre-wrap;\">You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><b><strong style=\"font-size:15pt;white-space:pre-wrap;\">What you will do</strong></b></p><ul style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Ensure customer satisfaction for Rippling's Australia-based customers and take ownership of retaining a book of business</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Serve as a global Subject Matter Expert (SME) on the Technical Account Management team, providing support to US-based customers expanding into Australia</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Foster strong cross-functional partnerships and represent the Voice of the Customer for Australian customer needs</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Drive increased adoption of key features, new product releases, and best practices</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Swiftly prioritise and resolve critical customer issues</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Serve as the dedicated Rippling liaison for customer questions, issues, or escalations, displaying a strong sense of urgency and advocacy to ensure prompt resolution</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Collaborate directly with customers to understand and optimise their HR, payroll, benefits administration, and IT workflows</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Master the full suite of Rippling products to provide comprehensive advice</span></li></ul><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><h1 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:1px;margin-top:24px;margin-bottom:4px;text-align:start;padding-left:0px;'><b><strong style=\"font-size:15pt;white-space:pre-wrap;\">What you will need</strong></b></h1><ul style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">3+ years of work experience at a SaaS company in a customer-facing role</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Experience with payroll strongly preferred, bonus points for HRIS or other HR/HCM SaaS </span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Excellent at time management, prioritising tasks, and adapting on a day-to-day basis</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Proven experience as an account manager with a scaled book of business</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Track record of building strong customer relationships </span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Hunger to work extremely hard on a growing team</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Stellar written and verbal communication skills</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Flexibility with changing job duties and responsibilities</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Passion for enabling both customers and internal teams</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Interest in actively working with product and engineering team</span></li></ul><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><h1 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.6;font-size:18pt;font-weight:600;letter-spacing:1px;margin-top:24px;margin-bottom:4px;text-align:start;padding-left:0px;'><b><strong style=\"white-space:pre-wrap;\">Additional Information</strong></b></h1><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, colour, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office. </span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;'><i><em style=\"font-size:11pt;white-space:pre-wrap;\">#li-hybrid</em></i></p></body></div>"},"workLocations":["Sydney, Australia"],"department":{"name":"International TAM","base_department":"Technical Account Management","department_tree":["Technical Account Management","International TAM"]},"employmentType":{"label":"SALARIED_FT","id":"Salaried, full-time"},"createdOn":"2026-08-27T21:35:02.724000-07:00","activeJobApplication":{"additionalQuestions":[{"form":{"questions":[{"uniqueKey":"dcfc9b29-1176-40f6-8a7a-1b40bd859974","title":"Do you have the right to work in Australia?","description":"","tags":[],"dataType":"enum","questionType":"SINGLE_SELECT_DROPDOWN","isRequired":true,"allowComments":false,"canEdit":false,"isPrivate":false,"strChoices":["Yes, I am a citizen or permanent resident","Yes, I hold a valid working VISA","No, I'd require sponsorship"],"intChoices":[],"isMultiSelectEnabled":false,"isOtherEnabled":false},{"uniqueKey":"86f6b5b2-7df4-4cb5-9252-5303d069f08e","title":"If you answered that you hold a valid working VISA, please share which VISA you hold and the expiry date.","tags":[],"dataType":"Text","questionType":"SHORT_ANSWER","isRequired":false,"allowComments":false,"canEdit":false,"isPrivate":false,"strChoices":[],"intChoices":[],"isMultiSelectEnabled":false,"isOtherEnabled":false},{"uniqueKey":"a5df72b5-0d34-4f58-b039-06784fd718b2","title":"This is a hybrid role based in Sydney and our office is located at International Tower 3, Level 18/300 Barangaroo. Are you willing and able to work from the office 3 days per week?","tags":[],"dataType":"enum","questionType":"SINGLE_SELECT_DROPDOWN","isRequired":true,"allowComments":false,"canEdit":false,"isPrivate":false,"strChoices":["Yes","No. I am based in Sydney but can't work from the office 3 days a week","No. I am based outside of Sydney"],"intChoices":[],"isMultiSelectEnabled":false,"isOtherEnabled":false},{"uniqueKey":"4a93a0dd-945d-4b0d-ab24-6ef187e4732f","title":"What are your salary expectations?","tags":[],"dataType":"Text","questionType":"SHORT_ANSWER","isRequired":true,"allowComments":false,"canEdit":false,"isPrivate":false,"strChoices":[],"intChoices":[],"isMultiSelectEnabled":false,"isOtherEnabled":false}],"deletedQuestions":[],"sections":[],"deletedSections":[],"skipLogic":[]},"name":"Sydney Based Office Role","id":"6a911056a12bbd4a16fa8003"}],"basicQuestions":[{"oid":"first_name","fieldType":"SHORT_ANSWER","title":"First name","required":true},{"oid":"last_name","fieldType":"SHORT_ANSWER","title":"Last name","required":true},{"oid":"email","fieldType":"SHORT_ANSWER","title":"Email","required":true},{"oid":"current_company","fieldType":"SHORT_ANSWER","title":"Current company","required":true},{"oid":"phone_number","fieldType":"PHONE_NUMBER","title":"Phone number","required":true},{"oid":"location","fieldType":"SHORT_ANSWER","title":"Location (city only)","required":true},{"oid":"linkedin_link","fieldType":"SHORT_ANSWER","title":"LinkedIn link","required":true},{"oid":"resume","fieldType":"FILE","title":"Resume","required":true},{"oid":"cover_letter","fieldType":"FILE","title":"Cover letter","required":false}]},"eeocQuestionnaireEnabled":false,"eeocQuestionnaireEnabledForJobPost":false,"url":"https://ats.rippling.com/rippling/jobs/e2a0196d-4e9a-493b-a299-a9e6aabe1f2d","board":{"boardType":"CUSTOM","slug":"rippling","logo":null,"banner":null,"title":"Current Openings","subtitle":null,"boardURL":"http://www.rippling.com/careers/open-roles","fontType":null,"linkColor":null,"buttonColor":null,"buttonTextColor":null,"legalNotice":"<meta name=\"rteConfig\" content=\"{&quot;version&quot;:&quot;0.410.0&quot;,&quot;producedBy&quot;:&quot;block&quot;,&quot;themeName&quot;:&quot;berry&quot;}\"><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><a href=\"https://www.rippling.com/immigration-policy\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">Rippling's Immigration Policy</span></a></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">This posting is to fill a vacancy on our team, unless otherwise noted.</span><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">By clicking \"Apply\" you agree to&nbsp;</span><a href=\"https://app.rippling.com/legal/employee-privacy\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">Rippling's Employees, Candidates, and Workers Privacy Notice</span></a><span style=\"font-size:11.25pt;white-space:pre-wrap;\">.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>","noOpeningsMessage":null,"groupJobsByLocation":false,"showBoardLogoOnJobPost":false,"showCompanyInfoUnderJobPost":false,"companyName":"Rippling","isTest":false},"payRangeDetails":[],"applicationConfirmationTemplate":"6348729c5a9a6e6df0bb6f64","hasAIEvaluationsEnabled":true,"companyName":"Rippling","unlistedFromSearch":false,"jsonLd":null}