{"uuid":"e9b98f19-e914-4877-84d4-928304f9a75a","name":"Technical Account Consultant (Payroll Compliance/Modern Awards)","description":{"company":"<div><body><h2 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;'><b><strong style=\"white-space:pre-wrap;\">About Rippling</strong></b></h2><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><span style=\"white-space:pre-wrap;\">Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><span style=\"white-space:pre-wrap;\">Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><span style=\"white-space:pre-wrap;\">Based in San Francisco, CA, Rippling has raised $1.85B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><span style=\"white-space:pre-wrap;\">We prioritise candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.</span></p></body></div>","role":"<div><body><h2 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;'><span style=\"color:rgb(0,0,0);font-size:16pt;white-space:pre-wrap;\">About the role</span></h2><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0pt 0px;padding:0px;'><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">You are the specialist for Australian payroll compliance, including Modern Awards, Single Touch Payroll (STP), superannuation, and long service leave, for Rippling's customers.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0pt 0px;padding:0px;'><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">You are the definitive internal and external resource on how Australian payroll compliance requirements are configured and maintained in Rippling, including Modern Award interpretation, enterprise agreements layered on top of awards, and how these connect to STP reporting, superannuation, and long service leave obligations. Payroll is your primary focus but you will also take on general customer cases that are not directly tied to payroll, supporting Australian Technical Account Managers(TAMs) and Account Managers (AMs) across the broader book.</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><h2 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.38;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18pt;margin-bottom:6pt;padding-left:0px;'><span style=\"color:rgb(0,0,0);font-size:16pt;white-space:pre-wrap;\">What you will do</span></h2><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><ul style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Payroll &amp; Compliance Configuration Audits</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> - Review live customers' Modern Award setup, STP mapping, superannuation, and long service leave configuration to identify errors, inefficiencies, or compliance gaps and deliver clear remediation recommendations</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Modern Awards Enablement</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> - Train customer admins on how Modern Awards are configured and maintained in Rippling, including annual award updates, and identify optimisation opportunities.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Report and policy configuration</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> - Build complex reports and configure payroll-related policies, including Modern Award and enterprise agreement requirements, to support accurate compliance analysis, customer audits, and scalable operational processes.</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Feedback loop to Product</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> - Capture structured feedback on payroll and compliance performance, surfacing recurring themes and Australia-specific insights to Product and Engineering</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Enterprise Account Health Checks</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> - Run post-implementation health checks and configuration audits for high-value Enterprise accounts as Modern Award and compliance requirements evolve</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Internal TAM/AM Enablement</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> - Serve as an internal knowledge resource, upskilling TAMs and AMs on Australian payroll compliance</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Structured engagement delivery</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> - Provide documented findings and next steps from every engagement and drive engagements initiated reactively by TAMs/AMs or proactively where risk or complexity warrants it</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Training asset development</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> - Build reusable training assets covering Australian payroll compliance best practices, plus internal enablement materials for TAMs, AMs, and IMs</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Scaled enablement through webinars</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> - Host recurring 1:many adoption webinars and cohort-based Modern Award briefings that drive platform adoption and walk customers through annual award changes before they become support tickets</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">General case support</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> - Take on customer cases outside of payroll and compliance as needed, in support of the broader Australian TAM/AM team</span></li></ul><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><h2 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.38;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18pt;margin-bottom:6pt;padding-left:0px;'><span style=\"color:rgb(0,0,0);font-size:16pt;white-space:pre-wrap;\">What you will need</span></h2><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><ul style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">3+ years of SaaS experience in payroll process, consulting, implementation, or support, with strong, hands-on experience in Australian Modern Awards interpretation and application</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Deep working knowledge of Australian payroll compliance, including Modern Awards, STP, superannuation, and long service leave</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Passion for helping customers and colleagues</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Ruthless prioritisation and time management</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Ability to explain complex payroll and compliance scenarios in simple, clear written or verbal communications</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Strong attention to detail and ability to solve complex, interdependent configuration problems</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Comfort handling general, non-payroll customer cases alongside a payroll-first specialisation</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Interest in actively working with product and engineering teams to feed Australia-specific product gaps into the roadmap</span></li></ul><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p><h2 style='font-family:\"Basel Grotesk\",Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;'><b><strong style=\"color:rgb(0,0,0);font-size:15pt;white-space:pre-wrap;\">Additional Information</strong></b></h2><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, colour, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com</span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;'><span style=\"font-size:11pt;white-space:pre-wrap;\">Rippling employees work on a Hybrid Office Model - depending on your postcode, 1 or 3 days per week in our Sydney office. </span></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;'><br></p><p style='font-family:\"Basel Grotesk\",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;'><i><em style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">#li-hybrid</em></i></p></body></div>"},"workLocations":["Sydney, Australia"],"department":{"name":"Technical Account Consulting","base_department":"Technical Account Management","department_tree":["Technical Account Management","Technical Account Consulting"]},"employmentType":{"label":"SALARIED_FT","id":"Salaried, full-time"},"createdOn":"2026-08-24T20:39:07.568000-07:00","activeJobApplication":{"additionalQuestions":[{"form":{"questions":[{"uniqueKey":"e9590c70-1836-426d-8297-68e1e99f4f15","title":"What are you salary expectations?","description":"","tags":[],"dataType":"Text","questionType":"SHORT_ANSWER","isRequired":true,"allowComments":false,"canEdit":false,"isPrivate":false,"strChoices":[],"intChoices":[],"isMultiSelectEnabled":false,"isOtherEnabled":false},{"uniqueKey":"31d7ab2a-78ea-4eb8-980d-d1f85053aeeb","title":"Do you have full working rights for 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Openings","subtitle":null,"boardURL":"http://www.rippling.com/careers/open-roles","fontType":null,"linkColor":null,"buttonColor":null,"buttonTextColor":null,"legalNotice":"<meta name=\"rteConfig\" content=\"{&quot;version&quot;:&quot;0.410.0&quot;,&quot;producedBy&quot;:&quot;block&quot;,&quot;themeName&quot;:&quot;berry&quot;}\"><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><a href=\"https://www.rippling.com/immigration-policy\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">Rippling's Immigration Policy</span></a></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">This posting is to fill a vacancy on our team, unless otherwise noted.</span><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">By clicking \"Apply\" you agree to&nbsp;</span><a href=\"https://app.rippling.com/legal/employee-privacy\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">Rippling's Employees, Candidates, and Workers Privacy Notice</span></a><span style=\"font-size:11.25pt;white-space:pre-wrap;\">.&nbsp;</span></p><p style=\"font-family:&quot;Basel 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