About Apptega

We make software that solves big problems and has big impact. Our team is comprised of people who take their work (but not themselves) seriously, who love a daunting challenge, who put the customer first, and who pull for each other. We value accountability, fast pace, big energy, bigger fun, and an urgency to win. Sound like you? Read on…

What You’ll Do as a Senior Customer Success Manager at Apptega:

• Lead the entire post-sales customer journey, including onboarding, implementation, product adoption, renewals, and upsell identification.
• Own customer relationships post-sale, ensuring satisfaction, adoption, growth and retention
• Become a product expert on Apptega and its compliance offerings (CIS v8, ISO 27001, CMMC, NIST CSF, Custom Frameworks), Audit Management, and Risk Management solutions
• Provide insightful technical guidance and recommend the most efficient ways for customers to achieve compliance using our platform.
• Set up recurring customer syncs to track progress, optimize platform usage, and gather feedback.
• Work cross-functionally with sales, marketing, engineering, and product teams to align customer needs with company strategy. 
• Influence Apptega's strategy and product priorities by being the voice of the customer.
• Serve as the primary point of contact for customers, driving them toward key business outcomes.
• Collaborate with support teams to resolve customer support tickets and other technical challenges.
• Provide ongoing product training to customer teams virtually or in-person ensure effective platform utilization
• Deliver on key success metrics such as NPS and CSAT while achieving internal team goals.

Who We’re Looking For

Must-Have

• 5+ years of experience in GRC, risk advisory, risk management, compliance, or audit AND

• 3+ years of experience in Customer Success at a SaaS company.

• Expertise in account management, including conducting QBRs, Health Check-Ins, and Executive briefings.

• Technical competency to learn and demo Apptega’s software and engage effectively with technical customers.

Nice-to-Have

• Excellent communication and people skills, with the ability to tailor messages effectively.

• Proven troubleshooting and problem-solving skills and able to work through complex issues

• Strong empathy for customers with a passion for revenue retention & growth.

• Ability to collaborate, manage multiple priorities, and balance customer and company needs.

• Autonomous, action-oriented mindset with strong organizational skills.

• Proven ability to build strong, trusted relationships with CISOs and other C-level executives.

• Proven track record of driving customer retention and satisfaction.

• Experience working in fast-paced, rapidly changing environments.