Who We Are

Founded in 2024, Ares Interactive is a privately held company built by a group of experienced leaders and veterans from some of the most respected organizations in interactive entertainment. Our team brings deep expertise across game development, publishing, and live operations, and shares a commitment to building exceptional player experiences.

We are growing and looking for talented individuals who want to help shape the future of our company. We believe great people are our most important asset. We work with passion and purpose, while supporting one another with professionalism and respect, creating an environment where everyone can do their best work.

Intro

Ares Interactive is always looking for talented customer support professionals who are passionate about helping players have the best possible experience.

We build player-loved games designed to be played for years, and player support is a critical part of that. From resolving issues to gathering feedback, our support team plays a key role in shaping the player experience and strengthening our communities.

This is a general application for customer support roles across our teams. If there isn’t a current opening that matches your background, you can submit your profile here to be considered for future opportunities.

What you might work on

• Responding to player inquiries and resolving issues across support channels (in-game, email, Discord, etc.)
• Troubleshooting technical issues and account-related concerns
• Escalating bugs and player-impacting issues to internal teams
• Gathering and summarizing player feedback to share with product teams
• Supporting live events, updates, and new feature rollouts
• Helping maintain a positive and engaging player experience

What we look for

• Experience in customer support, community support, or similar roles
• Strong communication skills with a player-first mindset
• Problem-solving ability and attention to detail
• Ability to handle high volumes of requests while maintaining quality
• Comfortable working cross-functionally with product and community teams

Nice to Have

• Experience supporting mobile games or live service products
• Familiarity with support tools (e.g., Helpshift, Zendesk, etc.)
• Experience with Discord or community platforms
• Understanding of common player issues in games (progression, purchases, bugs)
• Passion for games and helping players

Perks & Benefits

• Flexible time off policy with unlimited PTO
• Comprehensive health, dental, and vision coverage
• 401K/RRSP
• Remote-friendly with support for home office set up
• Company Holidays including office closure between Christmas and New Year
• Collaborative, data-driven, and fun culture where your work makes an impact

If you’re passionate about helping players and creating great experiences, we’d love to hear from you. Submit your application and we’ll reach out if there’s a match with upcoming opportunities.

Ares Interactive is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse and inclusive team and encourage individuals from all backgrounds to apply.