Our Purpose: 

Arrive Health (formerly RxRevu) is on a mission to disrupt our broken healthcare system and clear the way for better health. We are a healthcare technology company that truly believes people should not have to choose between managing their health and meeting their basic needs, which is why we are committed to doing the work needed to bridge technology gaps within healthcare systems in order to deliver clear, accurate information at the point of care. 

We improve access to the most affordable, quality care by delivering patient-specific cost and coverage data to providers, care teams, and patients. Collaborating with premier health systems, pharmacy benefit managers, payers, and healthcare IT vendors, Arrive Health is clearing the way for better health by reducing friction in care workflows and enabling meaningful conversations about access to care. 

The Platform:

Our technology solutions invite proactive conversations between patients, providers, and care teams. We deliver accurate medical and pharmacy cost and coverage data to integrated workflows to improve patient access to affordable, convenient treatment. Through intuitive technology and reliable insights, we’re helping physicians arrive at the best possible option for patients — one that is effective, accessible, and affordable. Arrive Health has a successful track record of helping millions of patients get the care they need at prices they can afford.

As a member of our incredible team, here is what you’ll do: 

Arrive Health is looking for a Product Success Specialist to join our growing team.  In this role, you’ll support the successful delivery of implementations and integrations by managing project timelines, coordinating across internal and external teams, and assisting with testing and issue triage.  The Product Success Specialist will work cross-functionally with sales and account management to successfully onboard new customers, communicate updates, support issue management and implement new functionality. You’ll play a key role in ensuring our solutions are deployed smoothly and meet client expectations, while gaining hands-on experience with technical products and processes.

Among other things, here is what you will do:

• Document and standardize implementation best practices and operating procedures to enable smooth cross-functional collaboration.
• Coordinate, schedule and lead all customer kick-offs and end-to-end implementations and provide a post-implementation handoff to the Director of Strategic Accounts. 
• Serve as a point of contact for project updates, meeting coordination, and issue resolution with internal teams and external partners.
• Collaborate with product, engineering, and client-facing teams to align on project requirements, timelines, and deliverables.
• Drive documentation and long-term readiness efforts.
• Assist with integration setup, configuration, and basic technical troubleshooting.
• Participate in testing and validation of new implementations and enhancements.
• Triage and document issues, working closely with technical and clinical teams to resolve bugs or blockers.
• Support post-go-live monitoring and follow-up to ensure ongoing success.
• Recommend process improvements and build internal documentation to enhance implementation efficiency and scalability.
• Support innovation partner relationships including product testing, ad hoc special projects, and discovery initiatives by leveraging internal and external cross-functional resources.

Ideal qualifications we seek in a candidate:

• 2 - 5 years of experience in a project coordination, implementation, or technical operations role.
• Project Management certification (e.g. PMP, CAPM or similar) is a plus. 
• Strong attention to detail and ability to complete work with a high degree of accuracy and professionalism. 
• Ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Comfortable working across teams and with both technical and non-technical stakeholders.
• Experience with software implementation processes, integrations, or SaaS environments.
• Basic understanding of APIs, databases, and testing practices.
• Experience using project management or collaboration tools (e.g., Jira, Notion, Trello, or similar).
• Proactive, resourceful, and eager to learn in a fast-paced, tech-focused environment.

Diverse teams build better products: At Arrive Health, we recognize that people come with a wealth of experience and talent beyond just the requirements of a job. If your experience is close to what you see listed here, please still consider applying as we are often recruiting for many positions and can work together to identify the correct role. Diversity of experience and skills, combined with our passion for healthcare, is what continues to drive us to innovate. We encourage people from all backgrounds to apply to our positions.

This is a full-time remote position, with the option of traveling to cowork in our Denver, CO headquarters a few times a year. The successful candidate must already have authorization to work in the United States. At this time, Arrive Health does not offer sponsorship. All candidate information will be held in confidence, and in accordance with EEOC guidelines.

Perks and Benefits: Our people are our most important asset, and we want to support our employees by offering a competitive and robust benefits package. We strive to be a preferred place and our perks and benefits include a variety of offerings tailored to support our amazing people in the most meaningful ways.

• Medical insurance with 90% employer paid premiums for our employees.
• Vision and dental covered at 100%
• Health saving account with employer contribution and flexible spending accounts
• 401k and company stock options
• Paid Leaves of absence, LTD and life insurance plans
• Paid maternity and paternity leaves at 100% 
• Inclusive paid time off policy
• 9 company holidays and 2 floating holidays
• 6 company disconnect days so all our employees can prioritize their mental health and wellbeing 
• Remote first company
• Denver office coworking space with company-paid parking
• Gym reimbursement through Anthem 
• Home office setup for new employees
• Monthly snack box

Anticipated hiring range for this position:
$80,000 to $90,000 Annually