Our Purpose: 

Arrive Health (formerly RxRevu) is on a mission to disrupt our broken healthcare system and clear the way for better health. We are a healthcare technology company that truly believes people should not have to choose between managing their health and meeting their basic needs, which is why we are committed to doing the work needed to bridge technology gaps within healthcare systems in order to deliver clear, accurate information at the point of care. 

We improve access to the most affordable, quality care by delivering patient-specific cost and coverage data to providers, care teams, and patients. Collaborating with premier health systems, pharmacy benefit managers, payers, and healthcare IT vendors, Arrive Health is clearing the way for better health by reducing friction in care workflows and enabling meaningful conversations about access to care. 

The Platform:

Our technology solutions invite proactive conversations between patients, providers, and care teams. We deliver accurate medical and pharmacy cost and coverage data to integrated workflows to improve patient access to affordable, convenient treatment. Through intuitive technology and reliable insights, we’re helping physicians arrive at the best possible option for patients — one that is effective, accessible, and affordable. Arrive Health has a successful track record of helping millions of patients get the care they need at prices they can afford.

As a member of our incredible team, here is what you’ll do:

Arrive Health is seeking a dedicated and results-oriented Director of Strategic Accounts focused on managing and strengthening our partnerships with existing clients. This individual will serve as the primary account owner, leading client relationship management, driving retention and renewals, and identifying growth opportunities within existing accounts, and ensuring  long-term satisfaction across health system, PBM, payer, hub, and pharma accounts. The ideal candidate will have a strong background in healthcare account management, with a proven ability to nurture client relationships, communicate value to stakeholders, and strategically introduce new solutions to maximize value for both clients and the organization to achieve their business objectives.

Among other things, here is what you will do:

• Serve as the main point of contact for assigned health system, PBM, payer, hub, and/or pharma clients, building and maintaining strong, long-lasting relationships.
• Conduct regular check-ins and engagements to proactively address client needs ensuring that their goals and expectations are met.
• Create and implement strategic account plans to achieve revenue and growth targets.
• Act as an internal advocate for clients, ensuring their needs and feedback are understood and addressed by Commercial, Clinical and Product teams, and documented in Salesforce.
• Prepare content and lead QBRs with clients to review performance metrics, highlight ROI, and share insights on value-added opportunities.
• Develop detailed reports and presentations that showcase service effectiveness, improvements, and key performance indicators.
• Facilitate strategic discussions with clients to align on mutual goals and explore new avenues for partnership growth.
• Proactively manage account renewals by addressing challenges, demonstrating value, and maintaining high client satisfaction.
• Identify and assess upselling opportunities to expand Arrive Health’s offerings for our health system, PBM, payer, hub, and pharma clients, with the ability to pitch and facilitate in-depth product discussions. 
• Develop account strategies that address each client’s specific needs, increasing adoption and usage of Arrive Health’s services.
• Proactively manage client satisfaction by addressing issues, escalating as necessary, and engaging the appropriate cross-functional team members together to ensure quick and thorough resolution.
• Collaborate with the Product, Clinical, Implementations, Engineering and Analytics teams to address client-specific challenges and provide effective solutions.
• Develop and maintain a deep understanding of Arrive Health’s suite of products, services, and industry trends to effectively support clients.
• Monitor account performance, usage, and feedback to identify trends and areas for expansion by leveraging analytics to demonstrate ROI for value realization for clients.
• Use data to support strategic client conversations, demonstrating opportunities for improved engagement and cost savings.
• Analyze large, complex datasets to  uncover actionable insights and create impactful data visualizations. 
• Translate data-driven findings into strategic recommendations that deliver value for clients, excelling in client-facing interactions to drive alignment and impact.

Ideal qualifications we seek in a candidate:

• 8+ years of experience in client relationship management, healthcare IT, and/or hands-on clinical experience. 
• Proven experience building and managing strong relationships with health systems, pharmacy benefit managers, payers, healthcare IT vendors, specialty hubs and/or pharmaceutical companies in healthcare or healthcare technology.
• Proficiency in CRM management, client documentation, and activity tracking in Salesforce or similar CRM tools.
• Excellent communication and presentation skills, with experience leading business reviews and engaging in-depth executive-level discussions.
• Strong organizational skills with the ability to manage multiple client accounts and projects effectively.
• Up to 30% travel, including attending conferences and/or client onsite meetings as needed throughout the year. 

Diverse teams build better products: At Arrive Health, we recognize that people come with a wealth of experience and talent beyond just the requirements of a job. If your experience is close to what you see listed here, please still consider applying as we are often recruiting for many positions and can work together to identify the correct role. Diversity of experience and skills, combined with our passion for healthcare, is what continues to drive us to innovate. We encourage people from all backgrounds to apply to our positions.

This is a full-time remote position, with the option of traveling to cowork in our Denver, CO headquarters a few times a year. The successful candidate must already have authorization to work in the United States. At this time, Arrive Health does not offer sponsorship. All candidate information will be held in confidence, and in accordance with EEOC guidelines.

Perks and Benefits: Our people are our most important asset, and we want to support our employees by offering a competitive and robust benefits package. We strive to be a preferred place and our perks and benefits include a variety of offerings tailored to support our amazing people in the most meaningful ways.

• Medical insurance with 90% employer paid premiums for our employees.
• Vision and dental covered at 100%
• Health saving account with employer contribution and flexible spending accounts
• 401k with employer match
• Company stock options
• Paid Leaves of absence, LTD and life insurance plans
• Paid maternity and paternity leaves at 100% 
• Inclusive paid time off policy
• 9 company holidays and 2 floating holidays
• 6 company disconnect days so all our employees can prioritize their mental health and wellbeing 
• Remote first company
• Denver office coworking space with company-paid parking
• Gym reimbursement through Anthem 
• Home office setup for new employees
• Monthly snack box

Anticipated hiring range for this position: 

$115,000 to $140,000 base salary plus incentive compensation