Come Energize your Career with Arrow Electric!
We are growing and looking for talent to grow with us!
Since 1957, Arrow Electric has provided trustworthy, dependable, and cost-effective Electrical, Installations, and Services with the highest quality workmanship. We embrace expanding technologies and maintain a highly trained workforce to keep us at the forefront of our industry. Our Team is passionate about their craft, sharing a common goal of exceeding customer expectations.
Arrow Electric highly values our Team Members, striving to put employees first and continually working for better ways to improve the Employee Experience. As a company, Arrow Electric is large enough to offer a truly diverse set of work environments ranging in size and scope but still provide individual career attention that focuses on your personal growth towards success.
When you join the Arrow Team, you are joining a company that lives and breathes its Core Values and one driven each day by our Core Purpose: “Empowering Our People To Power Our Partners and Communities.”
We will set goals and expectations. We will challenge you to achieve personal excellence.
That is the One Arrow Way to Career Success that comes with Arrow Opportunity!
As an Arrow Electric Superintendent for our Service Group, you will be responsible for supervising and coordinating Arrow Service personnel, including installations/maintenance, performance, and customer satisfaction of work secured and performed. This position is responsible for coordinating customer service requests and assisting with developing growth through expansion of the customer base, while ensuring exceptional customer service in every aspect with each and every customer partner. Your leadership and development capabilities will be critical to achieve company and department goals and objectives, while effectively utilizing and developing your Service Team to meet Company values.
ESSENTIAL DUTIES
- Uncompromised Safety - Communicate and advocate 100% Uncompromised Safety expectations and requirements to the Project Team.
- Develop and maintain customer relationships in a manner promoting company Core Values.
- Respond to the requests and needs of customers in a timely manner.
- Maintain communication with the customer that is accurate, honest, and professional.
- Oversee safe and complete service and installation of electrical systems for to meet customer requirements and expectations.
- Effectively interacts and communicates professionally with management, support staff, field personnel, customers, vendors, and trade contractors.
- Manage, mentor, and develop Department workforce to improve service and installation practices and abilities,
- Provide insights and support to reduce project risk and capitalize on opportunities to be successful.
- Ensure Service crews are performing and completing all functions as required.
- Assist and support Service crews as needed to determine potential systems issues and corrective measures.
- Perform worksite visits as needed to ensure the plan for each project is being executed and on schedule as required.
MINIMUM QUALIFICATIONS
Education: High school diploma or equivalent.
Experience: 10 years of electrical field/service experience with 5 years of electrical supervision experience.
- Ability to read and understand construction blueprints, schematics, and specs to fully understand electrical scope of work, scheduling, safety, and quality requirements.
- Extensive knowledge of NEC and electrical installation/service processes.
- Positive customer service attitude.
- Must be self-directed and capable of prioritizing and handling multiple tasks with minimal supervision.
- Excellent organizational skills with careful attention to detail and timely follow-through.
- Able to work effectively in stressful, time-sensitive environments.
- High standard of integrity and professionalism.
- Excellent written and verbal communication and interpersonal skills.
- Ability to effectively interact with customers, company team members, contractors, vendors, and regulatory agencies.
- Must have a current Kentucky Electrical License (EE or ME).
- Must have a valid driver's license.
WHAT WE OFFER
- Competitive Wages
- Health Insurance: 3 plans to choose from through United Health Care (Effective Date of Hire)
- Dental and Vision Insurance
- Life Insurance
- Short-Term Disability (Company Provided)
- Long-Term Disability (Company Provided)
- Employee Paid Policies Available: Critical Illness, Hospital Indemnity, and Accident Policies
- 401(k) with Company Matching:
- Paid Holidays (Eligibility Starts Immediately)
- Paid Time Off (Eligibility Starts Immediately)
- Paid Bereavement Leave
- Paid Jury Duty Leave
- Morrow Financial Planning Services (Free to Team Members)
- Boon-Health (Coaching/Counseling Program - 2 Free Sessions/Month for Team Members)
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- Performance Evaluations Program
- Arrow SWAG Store (Company-Logo Clothing and Merchandise)
- Power Tool Incentive Program
- Safety, Skills, and Leadership Development/Training
- Electrical License Continuing Education and Renewals Paid
One Team! One Arrow!