About Artisight, Inc.

Artisight, Inc., is a smart hospital platform powered by industry-defining artificial intelligence to provide virtual care, quality improvement, and care coordination. Anchored in deep clinical knowledge and industry-defining artificial intelligence, Artisight’s state-of-the-art computer vision and robust multi-sensor network adapts in real-time to specific environments and workflows, unlocking previously inaccessible data and ensuring seamless integration into your healthcare ecosystem.

About the role

At Artisight, we take our Client Experience seriously. We strive to ensure our clients realize instant value from our products and services so they can achieve their desired clinical, operational, and economic outcomes. As an Artisight Senior Client Success Manager, you are uniquely positioned to drive value realization for our clients and growth for Artisight.

A Senior Client Success Manager’s responsibilities include forming, strengthening, and managing Artisight’s relationships with our customers as they transition from sales prospects into contracted Clients. Senior Client Success Managers build and maintain close relationships, ensure client satisfaction, help clients solve problems, and increase customer retention by establishing themselves as credible leaders both internally and externally.

What you'll do

• Establish and maintain strong Client relationships
• Partner with Clients and other Artisight teams to increase product adoption, uncover expansion opportunities, and increase Client loyalty and retention
• Partner with Clients and other Artisight teams to track and deliver on Clients’ business outcomes and promote the value of Artisight’s products and services
• Drive new business growth within existing Client accounts through advocacy and referenceability
• Manage processes involving both internal and external key stakeholders, such as software deployment/implementation processes, clinical consultation processes, technical issue resolution processes, etc.
• Manage Client escalations and help bring them to a successful resolution
• Assist Artisight leadership team in scaling Artisight Client Experience processes and policies
• Act as a leader by enforcing aforementioned processes as Artisight works to create a scalable infrastructure and more seamless overall Client experience
• Adhere to Key Performance Metrics as determined by Client Success Leadership team

Qualifications

An Artisight Senior Client Success Manager has thorough knowledge of the Healthcare industry, Hospital operations, and Nursing workflows, and is a credible authority in this domain. An Artisight Senior Client Success Manager has a natural ability to lead, which enables them to oversee daily operations of both Client and internal Artisight teams. They have excellent interpersonal communication and know how to adjust their communication to speak with, or present to, external Client Executive Leadership, Artisight Executive Leadership, clinicians, Project Managers, and technical stakeholders. Further, an Artisight Senior Client Success Manager has a personable nature that allows them to connect with new, existing and potential customers to help them navigate products or services and make them feel valued.

• Knowledge of Hospital Operations and Nursing Workflows
• Knowledge of best practices in customer service and retention
• Strong written and verbal communication skills
• Strong aptitude for technical software products
• Strong understanding of business processes and their implementation into enterprise applications
• Experience in healthcare, specifically with patient care delivery systems
• Experience in sustaining business growth and profitability by maximizing value
• Experience in analyzing data to improve customer outcomes and experience
• Experience in establishing and tracking clear client retention goals
• Experience in compiling and presenting information to Executive Leadership teams
• Experience assisting customers with setting up and navigating programs or software
• 5+ years of Client Success or Account Management with a technical (SaaS) product within Healthcare, or, Background in consulting or as a program delivery owner for a large enterprise within Healthcare

You Deeply Identify with Artisight Culture:

• Mission-Driven & Committed - you are passionate about the company's purpose and are immensely productive
• Team Oriented - you celebrate and take joy in the success of others on the team
• Intellectually Curious - you are thoughtful & inquisitive; people enjoy working with you because they learn from you
• Client-Centric - you recognize the importance of creating a positive Client experience for each Artisight Client

Artisight is committed to fostering a diverse and inclusive workplace where individuals of all backgrounds, experiences, and identities are welcomed and valued. 

We actively encourage and welcome all candidates apply for this position, regardless of whether they meet 100% of the listed qualifications. We recognize that qualifications are not solely determined by a checklist but also by an individual's potential, growth mindset, and capacity to learn and contribute effectively to our team.

Our recruitment and selection processes are designed to be fair and equitable, and we strive to eliminate any biases that may exist. We value diversity not only in terms of physical identity, e.g., gender, race, ethnicity, etc but also in perspectives, experiences, and backgrounds.

We believe that a diverse workforce enriches our organization by bringing a variety of perspectives, ideas, and experiences to the table. We are committed to promoting a culture of inclusion and respect, and we actively seek to create an environment where everyone can thrive and contribute to our success.

We invite all qualified individuals to consider joining our team and contributing to our mission and vision. Your unique talents and perspectives are valued assets that can help us achieve our goals.