Build the Future with AspenView Technology Partners

At AspenView, we are passionate about transforming the way organizations approach technology. We specialize in creating high-performing, nearshore IT teams to help North American clients innovate faster and more efficiently. As we continue to grow, we’re looking for exceptional people to join our team and help drive impactful change across industries.

Why Join AspenView?

At AspenView, we’re more than a nearshore IT partner—we’re a people-first, purpose-driven company that believes great culture drives great outcomes. We’re passionate about connecting talent and technology to deliver measurable value for clients—and meaningful career paths for our people.

Here’s what you can expect:

• Competitive base with a strong, uncapped commission structure
• Comprehensive benefits and wellness support
• Flexible work model: hybrid, remote, or in-office
• Real growth opportunities and leadership visibility
• Inclusive, respectful culture that blends U.S. innovation with Colombian heart
• A company that listens, invests in you, and celebrates wins together

About the role

We are seeking a Contact Center Engineer / Developer with a strong background in application development, telephony integration, and modern contact center platforms. The ideal candidate will bring experience working with Twilio, Cisco CVP/ICM scripting, and custom development using JavaScript and Python. You will play a key role in enhancing our customer experience by building and integrating voice, chat, and AI-enabled solutions across our contact center ecosystem.

What you will do:

• Design, develop, and support contact center applications and workflows using Twilio, CVP Call Studio, and ICM scripting.
• Build and integrate Twilio SMS and Chat interfaces into agent platforms such as Cisco Finesse and Twilio Flex.
• Develop custom applications and automations using JavaScript, Python, HTML/CSS, and SQL.
• Support and extend HubSpot automation workflows and integrations with contact center platforms.
• Create, enhance, and manage Salesforce Service Cloud Voice integrations with Agent Desktops and IVR systems.
• Implement and maintain Calabrio reporting solutions, including bulk data export and transcription workflows.
• Collaborate with cross-functional teams including operations, IT, and product to gather requirements and deliver scalable solutions.
• Troubleshoot and optimize performance, reliability, and data flow across all integrated systems.

What you bring:

• Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent professional experience.
• 3+ years of hands-on experience developing and supporting contact center solutions.
• Proficiency in JavaScript, Python, HTML/CSS, and SQL for application and integration development.
• Experience with Twilio (SMS, Voice, Chat), including APIs and embedding into agent platforms.
• Strong knowledge of Cisco CVP Call Studio and ICM scripting for call routing and IVR design.
• Familiarity with building integrations between contact center platforms and CRMs like Salesforce and HubSpot.
• Solid understanding of call flows, CTI, agent desktop customization, and contact center data structures.

Nice if you have:

• Experience with Salesforce Service Cloud Voice and Agent Desktop APIs.
• Working knowledge of Calabrio reporting, transcription APIs, and contact center analytics.
• Familiarity with contact center AI tools (e.g., speech analytics, chatbots, or NLP engines).
• Background in Agile or DevOps environments with CI/CD experience.
• Strong documentation and communication skills for technical and non-technical stakeholders.

Equal Opportunity Employer:

AspenView is proud to be an equal opportunity employer. We believe in creating an environment where all employees feel welcome, valued, and empowered to succeed. We celebrate diversity and strive to build a culture of inclusion where all individuals, regardless of their race, color, gender, gender identity or expression, sexual orientation, disability, age, or any other characteristic, can thrive. We encourage applicants from all walks of life to join our team and make a lasting impact.