About the role

• Under the direction of the management team, the Claims Representative- Material Damage/Total Loss performs the essential functions of the position, which include but is not limited to:

What you'll do

• Review and audit material damage estimates and supplements and make recommendations as to their accuracy to keep costs down and help oversee any appraisers we employ;  
• Interact with shops, other carriers, customers, and attorneys with regard to the material damage/repair aspect of claims;
• Document review of appraisals from all sources and make recommendations as to whether appraisals reflect reasonable and customary charges;
• Be able to resolve all aspects of total losses, including their evaluations, offers, and settlement;
• Dispose of total loss vehicles in a cost-effective manner including determining accurate valuations, moving vehicles to storage-free locations promptly, and handling all total loss settlements in compliance with all laws and regulations;
• Promptly send appropriate DMV forms to owners, collect them upon return, ensure accuracy, and forward to salvage vendor to encourage maximum recovery from the sale of salvage and any/all other duties related to sale, movement, disposition, and handling of salvage;
• Promptly contact lienholders if applicable to ensure smooth and efficient total loss settlements and to arrange to obtain the title from them as quickly as possible;
• Suggest minimum salvage bids if the piece of salvage warrants it;
• Serves as a mentor or trainer for any material damage aspect of a claim;
• Ensure ongoing adjudication of claims within company standards and industry best practices and regulations;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, and claim file documentation;
• Complies with state and federal laws, Department of Insurance criteria, and insurance carrier criteria and follows and enforces Aspire General Insurance/partner’s policies, procedure, and work rules;
• Writes appraisals using licensed software;
• Regular and predictable punctuality and attendance;
• Other duties as necessary.

Qualifications

• Five plus years of experience in the Property and Casualty insurance industry;
• Must have a clear understanding of insurance industry practices, standards, and terminology;
• Experience handling vehicle estimating, all types of vehicle damage claims and repairs, and total losses;
• Must be able to pass a background check with the anticipated goal of acquiring and maintaining a current Independent Adjuster License with the Department of Insurance; 
• Must have a disciplined approach to all job-related activities;
• Must have a solid foundation of personal organization, sound decision-making and analytical skills, and strong interpersonal and customer service skills.